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- Tasks: Manage workshop schedules and process parts orders to meet customer needs.
- Company: Join Conquip Engineering Group, a leader in innovative construction solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team driving engineering excellence and customer satisfaction.
- Qualifications: No specific qualifications required; enthusiasm and a willingness to learn are key.
- Other info: Ideal for high school and college students looking for hands-on experience.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Aftersales – Refurb & Parts Administrator About Us Conquip Engineering Group is a leading innovator in the construction and engineering sectors. We constantly push boundaries through cutting-edge design and robust manufacturing solutions. Our team is driven by a passion for innovation and continuous improvement, making us proud to be at the forefront of engineering excellence. Main Purpose of the Role The main purpose of this role is to effectively manage and prioritise workshop throughput across all depots to meet customers\’ expectations. This role also involves quoting and processing parts orders and working closely with all Client Operations Teams to ensure timely and complete despatch. Primary Roles and Responsibilities Schedule Daily Workshop & Wash Programmes across all depots. Manage urgent refurbishment requirements. Ensure daily communication with all refurbishment depots. Provide Stock Control with appropriate support for prioritisation and urgent requirements. Prioritise Hire Stock refurbishment based on regional utilisation. Ensure Customer Items are refurbished to meet expectations and provide high levels of customer service. Efficiently manage the following operational tasks: Daily Workshop & Wash Programmes Balance Hire & Customer Refurbishment throughput Coordinate Parts Picking Liaison with Transport for parts movements Provide Stock Control with completion dates React to urgent order requirements Quoting and landing parts orders Key Performance Indicators (KPIs) Quantities of Hire Items in Service Hire Utilisation Workshop Throughput Parts & Refurb Revenue Skills and Personality Traits Required Basic Skills: Teamwork Good planning and organisational skills Strong communication skills Problem-solving attitude Time consciousness Personality Traits: Ability to work efficiently under pressure High accuracy and attention to detail Clear and effective communication skills (both written and verbal) Positive, can-do attitude with a proactive approach to problem-solving Ability to thrive in a high-paced, high-pressure environment Commitment to performing at the highest level Understanding and adherence to Conquip\’s 5 Core Values Apply Now If you are passionate about providing exceptional customer service and thrive in a fast-paced, dynamic environment, then we want to hear from you. Apply now for immediate consideration and join our team at Conquip Engineering Group
Aftersales Refurb & Parts Administrator employer: Conquip Engineering Group
Contact Detail:
Conquip Engineering Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Refurb & Parts Administrator
✨Tip Number 1
Familiarise yourself with the construction and engineering sectors, especially focusing on refurbishment processes. Understanding the industry will help you speak confidently about how you can contribute to managing workshop throughput effectively.
✨Tip Number 2
Network with professionals in the field, particularly those who work in aftersales or parts administration. Engaging with current employees at Conquip Engineering Group through platforms like LinkedIn can provide insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss your experience with stock control and prioritisation during the interview. Be ready to share specific examples of how you've managed urgent requirements or improved processes in previous roles.
✨Tip Number 4
Demonstrate your customer service skills by preparing scenarios where you successfully handled customer expectations or resolved issues. This will show that you understand the importance of high levels of customer service in the refurbishment process.
We think you need these skills to ace Aftersales Refurb & Parts Administrator
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Aftersales Refurb & Parts Administrator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in parts administration, customer service, or workshop management. Use specific examples that demonstrate your ability to manage priorities and meet customer expectations.
Showcase Your Skills: Make sure to highlight skills that are relevant to the role, such as communication, organisation, and problem-solving. Mention any experience with stock control or parts processing, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are interested in the role at Conquip Engineering Group. Connect your background and skills to the company's values of innovation and customer service, showing how you can contribute to their success.
How to prepare for a job interview at Conquip Engineering Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Aftersales Refurb & Parts Administrator. Familiarise yourself with the key tasks such as managing workshop throughput and processing parts orders, as this will help you answer questions confidently.
✨Showcase Your Communication Skills
Since the role involves daily communication with refurbishment depots and client operations teams, be prepared to discuss your experience in effective communication. Share examples of how you've successfully collaborated with different teams in previous roles.
✨Demonstrate Problem-Solving Abilities
The job requires prioritising urgent refurbishment requirements and managing operational tasks efficiently. Be ready to provide examples of how you've tackled challenges in past positions, particularly in high-pressure situations.
✨Highlight Customer Service Experience
Customer satisfaction is crucial in this role. Prepare to discuss your approach to providing excellent customer service and any relevant experiences where you went above and beyond to meet customer expectations.
