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For Companies At a Glance
- Tasks: Provide 2nd line support, troubleshoot technical issues, and maintain documentation.
- Company: Leidos is a tech-driven company focused on making the world safer and more efficient.
- Benefits: Enjoy hybrid working, 33 days annual leave, private medical insurance, and a contributory pension scheme.
- Why this job: Join a collaborative culture where your skills can make a real impact in technology and security.
- Qualifications: Experience with Windows Server, Linux, networking, and ITIL certification preferred.
- Other info: Diversity and inclusion are core values; we welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
2nd Line Support Engineer
Security Clearance Required – DV ('Developed Vetting')
Location: Huntingdon, UK – Hybrid working policy 80% on-site
UNLEASH YOUR POTENTIAL
We are looking for someone with a passion for infrastructure, ideally from an operational support services background. You will be self-motivated and be able to work autonomously to achieve day to day objectives with significant results on…
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2nd Line Support Engineer employer: Leidos Innovations UK Limited
Contact Detail:
Leidos Innovations UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Linux (Ubuntu/CentOS), Windows Server, and virtualisation tools like Hyper-V. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Brush up on your communication skills, as effective communication is key for this role. Practice explaining technical concepts in simple terms, as you'll need to engage with both customers and colleagues regularly.
✨Tip Number 3
Prepare for potential scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved complex incidents or improved processes.
✨Tip Number 4
Research Leidos and their commitment to diversity and inclusion. Being able to articulate how your values align with theirs can demonstrate your fit within their culture and make a positive impression.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your knowledge of technologies like Linux, Windows Server, and virtualisation, as well as your problem-solving abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for infrastructure and operational support. Mention specific projects or experiences that demonstrate your ability to meet customer KPIs and SLAs.
Highlight Technical Skills: In your application, emphasise your technical skills, especially in areas such as VMware, Hyper-V, and Microsoft Stack Technologies. Provide examples of how you've used these skills in previous roles.
Showcase Communication Skills: Since effective communication is key for this role, include examples of how you've successfully engaged with customers and colleagues in past positions. This will demonstrate your ability to work autonomously and collaboratively.
How to prepare for a job interview at Leidos Innovations UK Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with the technologies mentioned in the job description, such as Linux, Windows Server, and virtualisation. Bring examples of how you've used these skills in previous roles to solve problems or improve processes.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about complex incidents you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical approach and ownership of the issues.
✨Communicate Effectively
Since the role requires direct engagement with customers and colleagues, practice articulating your thoughts clearly. Be ready to explain technical concepts in a way that non-technical stakeholders can understand.
✨Prepare for Scenario-Based Questions
You may face scenario-based questions that assess your response to real-world challenges. Think through potential situations related to IT support and how you would handle them, focusing on compliance with KPIs and SLAs.
