Senior Applications & IT Support Engineer
Senior Applications & IT Support Engineer

Senior Applications & IT Support Engineer

Leeds Full-Time 39000 - 48000 £ / year (est.) Home office (partial)
I

At a Glance

  • Tasks: Support key business applications and lead Microsoft Dynamics 365 implementation.
  • Company: Join a leading organisation driving innovation in IT systems.
  • Benefits: Enjoy hybrid working, incremental holidays, pension scheme, and employee discounts.
  • Why this job: Be part of a forward-thinking team focused on continuous improvement and collaboration.
  • Qualifications: Experience in ERP applications, particularly AX or D365, and strong problem-solving skills required.
  • Other info: Flexibility to work evenings and weekends may be needed.

The predicted salary is between 39000 - 48000 £ per year.

Job Description

Role: Senior Applications & IT Support EngineerLocation: Leeds Salary: £45,000 – £48,000 Work Model: Hybrid/Flexible working available

A leading organisation is seeking a Senior Applications & IT Support Engineer to play a pivotal role in supporting business-critical applications and leading the implementation of Microsoft Dynamics 365 (D365). This is an excellent opportunity to join a forward-thinking IT team driving innovation across systems and processes.

Key Responsibilities:

  • Provide 2nd and 3rd line support for key business applications including AX 2012, D365, PPMS, and PTS
  • Lead and support application-related projects from planning to implementation
  • Maintain integrations across hybrid infrastructure (cloud and on-premises)
  • Drive improvements in ERP and production system performance
  • Deliver end-user training and ongoing support
  • Collaborate with finance, production, and third-party vendors to support business needs
  • Assist with stocktake and other business-critical functions (some out-of-hours work required)

Ideal Candidate

You are:

  • An experienced senior support engineer with ERP application knowledge, particularly AX or D365
  • Confident in managing hybrid IT environments
  • Focused on continuous improvement and experienced in automation tools like Power Automate or Power Platform
  • A strong communicator who can advise stakeholders and lead on technical decisions
  • A collaborative team player who takes ownership and supports the development of others

Requirements:

  • Proven application support experience, preferably within manufacturing
  • Strong background in Microsoft systems and ERP platforms
  • Excellent problem-solving and project delivery skills
  • Willingness to work flexibly, including evenings and weekends when required

Benefits:

  • Incremental holiday allowance based on service
  • Contributory pension scheme and life assurance
  • Free parking and employee discount schemes
  • Ongoing training, development, and company events

Does this sound like the role for you? APPLY TODAY!

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Senior Applications & IT Support Engineer employer: In Technology Group Limited

Join a leading organisation in Leeds as a Senior Applications & IT Support Engineer, where you will be part of a dynamic IT team dedicated to driving innovation and supporting critical business applications. Enjoy a hybrid work model, incremental holiday allowances, and a contributory pension scheme, all while benefiting from ongoing training and development opportunities that foster your professional growth. With a collaborative work culture and a focus on continuous improvement, this role offers a meaningful and rewarding career path in a supportive environment.
I

Contact Detail:

In Technology Group Limited Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior Applications & IT Support Engineer

✨Tip Number 1

Familiarise yourself with Microsoft Dynamics 365 and other relevant ERP systems like AX 2012. Having hands-on experience or certifications can really set you apart, so consider taking a course or working on personal projects to boost your knowledge.

✨Tip Number 2

Network with professionals in the industry, especially those who work with D365 or similar applications. Attend local tech meetups or online webinars to connect with potential colleagues and learn about the latest trends and challenges in IT support.

✨Tip Number 3

Showcase your problem-solving skills by preparing examples of past projects where you've successfully implemented improvements or automated processes. Be ready to discuss these during interviews to demonstrate your value to the team.

✨Tip Number 4

Research the company culture and values of the organisation you're applying to. Tailor your conversations and questions during interviews to reflect your understanding of their goals, which will show that you're genuinely interested in being part of their team.

We think you need these skills to ace Senior Applications & IT Support Engineer

2nd and 3rd Line Support
Microsoft Dynamics 365 (D365)
AX 2012
ERP Application Knowledge
Hybrid IT Environment Management
Power Automate
Power Platform
Problem-Solving Skills
Project Delivery Skills
Collaboration Skills
Stakeholder Communication
End-User Training
Integration Maintenance
Continuous Improvement Mindset

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your experience with ERP applications, particularly AX and D365. Emphasise your problem-solving skills and any relevant projects you've led or contributed to.

Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role and how your background aligns with the company's needs. Mention your experience in managing hybrid IT environments and your commitment to continuous improvement.

Showcase Relevant Skills: Clearly outline your technical skills related to Microsoft systems and automation tools like Power Automate or Power Platform. Provide examples of how you've used these skills to drive improvements in previous roles.

Prepare for Potential Questions: Think about common interview questions related to application support and project management. Be ready to discuss specific challenges you've faced and how you resolved them, especially in a manufacturing context.

How to prepare for a job interview at In Technology Group Limited

✨Showcase Your ERP Knowledge

Make sure to highlight your experience with ERP applications, especially AX 2012 and D365. Be prepared to discuss specific projects you've worked on and how you contributed to their success.

✨Demonstrate Problem-Solving Skills

Prepare examples of complex issues you've resolved in previous roles. Discuss your approach to troubleshooting and how you ensure minimal disruption to business operations.

✨Emphasise Communication Abilities

As a Senior Applications & IT Support Engineer, you'll need to communicate effectively with various stakeholders. Practice explaining technical concepts in simple terms and be ready to discuss how you've collaborated with teams in the past.

✨Be Ready for Scenario-Based Questions

Expect questions that assess your ability to handle real-world situations, such as managing out-of-hours support or leading application-related projects. Think through potential scenarios and how you would approach them.

Senior Applications & IT Support Engineer
In Technology Group Limited
I
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>