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- Tasks: Join our team to ensure retail operations meet high-quality standards and compliance.
- Company: Be part of a dynamic team within the Chief Controls Office, focused on excellence.
- Benefits: Enjoy a hybrid work model with competitive pay of £300 per day.
- Why this job: Make a real impact by improving processes and ensuring positive customer outcomes.
- Qualifications: GCSEs, A-Levels, or Degree required; strong analytical skills essential.
- Other info: Opportunity to work in a supportive environment that values diversity.
The predicted salary is between 43200 - 72000 £ per year.
Retail Quality Assurance Analyst Location: Doncaster or Wimbledon (Hybrid) Contract Type: 12-Month Contract Working Hours: Monday to Friday Start Date: ASAP Pay: £300 per day (via Umbrella) Role Overview We are seeking a detail-oriented and analytical Retail Quality Assurance Analyst to join a dynamic team within the Chief Controls Office. This role supports the delivery of high-quality oversight across retail operations, ensuring compliance with regulatory standards and internal policies. The successful candidate will play a key role in identifying risks, improving processes, and ensuring positive customer outcomes. Key Responsibilities Conduct quality assurance testing of retail processes to ensure compliance with internal standards and regulatory requirements (UK and ROI). Perform outcome testing to identify actual or potential customer harm. Analyse data to identify trends, root causes, and areas for improvement. Maintain and update testing records and assurance frameworks. Support the preparation of Management Information (MI) and reports for senior leadership. Collaborate with internal teams and third-party providers to promote high-quality performance. Report findings and incidents, ensuring timely escalation and resolution. Review and suggest improvements to manual processes and administrative tasks. Maintain risk logs and follow up on outstanding actions. Conduct root cause analysis of risk events and support mitigation efforts. Skills & Experience Essential: Strong knowledge of regulatory frameworks (e.g., DISP, CONC 7, Consumer Duty, Vulnerable Customers). Advanced Excel skills. Excellent attention to detail and analytical thinking. Strong communication and stakeholder management skills. Proven ability to manage time effectively and meet deadlines. Team player with a proactive and systematic approach to problem-solving. Desirable: Experience with Tableau and/or Alteryx. Familiarity with complaint handling procedures and DISP regulations. Education & Qualifications Essential: GCSEs, A-Levels, Degree, or equivalent Desirable: Specialist Automotive Finance certification (or similar) Key Competencies Relating & Networking: Builds strong relationships across all levels. Persuading & Influencing: Communicates effectively and gains buy-in. Applying Expertise & Technology: Leverages technical knowledge and tools. Analysing: Breaks down complex data to identify patterns and solutions. Process Management: Continuously improves business processes. Learning & Researching: Quickly absorbs new information and applies it. Following Instructions & Procedures: Adheres to policies and meets deadlines. Coping with Pressure: Maintains performance under stress. Achieving Goals: Demonstrates drive and commitment to personal development. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants. TPBN1_UKTJ
Retail QA Analyst employer: Rullion Limited
Contact Detail:
Rullion Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail QA Analyst
✨Tip Number 1
Familiarise yourself with the key regulatory frameworks mentioned in the job description, such as DISP and CONC 7. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to compliance and quality assurance.
✨Tip Number 2
Brush up on your Excel skills, especially advanced functions that can help in data analysis. Being able to showcase your proficiency in Excel during discussions can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the retail quality assurance field. Engaging with industry peers can provide insights into the role and may even lead to referrals or recommendations for the position.
✨Tip Number 4
Prepare to discuss specific examples of how you've identified risks and improved processes in previous roles. Having concrete examples ready will demonstrate your analytical thinking and problem-solving skills effectively.
We think you need these skills to ace Retail QA Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Retail Quality Assurance Analyst role. Emphasise your knowledge of regulatory frameworks and any experience you have in quality assurance testing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your analytical thinking and attention to detail. Mention specific examples of how you've improved processes or identified risks in previous roles, and express your enthusiasm for the position.
Highlight Technical Skills: Since advanced Excel skills are essential for this role, ensure you mention your proficiency in Excel and any experience with tools like Tableau or Alteryx. Provide examples of how you've used these tools in past projects.
Showcase Communication Skills: In your application, demonstrate your strong communication and stakeholder management skills. You can do this by discussing experiences where you effectively collaborated with teams or reported findings to senior leadership.
How to prepare for a job interview at Rullion Limited
✨Know Your Regulations
Familiarise yourself with key regulatory frameworks such as DISP, CONC 7, and Consumer Duty. Being able to discuss these in detail will show your understanding of the compliance landscape and how it impacts retail operations.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis, particularly using Excel. Be ready to provide examples of how you've identified trends or root causes in past roles, as this is crucial for the Retail QA Analyst position.
✨Demonstrate Attention to Detail
Highlight instances where your attention to detail has led to improved processes or outcomes. This role requires a meticulous approach, so sharing specific examples will help you stand out.
✨Prepare for Stakeholder Management Questions
Expect questions about how you've managed relationships with stakeholders in previous roles. Think of examples that showcase your communication skills and ability to influence others effectively.
