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- Tasks: Lead and manage all responsive and void repairs to ensure high-quality service delivery.
- Company: Join a leading housing provider dedicated to creating safe and well-maintained homes in East London.
- Benefits: Enjoy a competitive salary, full-time hours, and the chance to make a real impact.
- Why this job: Be part of a mission-driven team focused on improving residents' lives and community wellbeing.
- Qualifications: Experience in repairs management and strong leadership skills are essential for this role.
- Other info: This is a permanent position with opportunities for strategic project leadership.
The predicted salary is between 48959 - 91339 £ per year.
Head of Repairs Salary: £81,599 Location: East London Contract: Full-Time | Permanent Our Client, a leading housing provider in East London, is seeking a dynamic and experienced Head of Repairs to lead their strategic and operational approach to responsive and void repairs. This is a high-impact leadership role, focused on ensuring residents live in safe, warm, and well-maintained homes , while delivering a fast, efficient, and value-for-money repairs service. Key Responsibilities Strategic Leadership & Service Delivery Lead all aspects of responsive and void repairs in alignment with corporate strategy, resident needs, regulatory requirements, and emerging sector trends. Ensure statutory compliance and best practice across all repair operations. Manage the responsive repairs budget and oversee end-to-end service delivery from diagnostics and specification to completion and payment. Drive a customer-first approach, ensuring all residents receive clear, courteous, and proactive communication. Oversee and improve quality assurance processes for repairs, ensuring consistently high standards. Lead the organisation\’s response to disrepair-related legal cases and complaints. Promote resident involvement by creating opportunities for residents to help shape the repairs service. Lead and deliver strategic projects in response to changes in legislation, policy, or organisational direction. Champion a culture of health and safety, proactively assessing and mitigating risks.Procurement & Contract Management Oversee procurement, consultation (including leaseholders), contract management, and performance monitoring of all responsive repair contracts. Drive contractor performance and address underperformance effectively. Ensure all contracts are procured and managed in compliance with legal and regulatory requirements.Performance Monitoring & Reporting Analyse KPIs, repair trends, quality control metrics, and spend data to identify issues and implement improvements. Lead robust data management practices, ensuring regular validation and audits. Provide accurate financial oversight, including detailed budget monitoring and reporting. Support the development and maintenance of the organisation\’s stock condition database and asset data. Deliver regular updates, insights, and performance reports to senior leadership, committees, and board members.Team Development & Leadership Lead, manage, and support the Repairs Team, ensuring high performance and continuous development. Coordinate team workloads to ensure consistent service delivery. Provide ongoing training, mentoring, and performance reviews to build capability and address skills gaps. Additional Responsibilities Deputise for the Director of Property as required. Respond to all correspondence and complaints related to responsive repairs. Stay abreast of changes in legislation, best practice, and technology relevant to the role. Collaborate with teams across the organisation to solve problems and enhance services. Participate in out-of-hours work and perform additional duties as reasonably required
Head Of Repairs employer: MMP Consultancy
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Repairs
✨Tip Number 1
Familiarise yourself with the latest trends in housing repairs and maintenance. Understanding the current challenges and innovations in the sector will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in repairs and maintenance. Attend industry events or join relevant online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led repair operations in the past. Highlight your experience with budget management and customer service to showcase your leadership skills.
✨Tip Number 4
Research the organisation's values and recent projects. Tailoring your conversation to align with their mission and demonstrating your commitment to resident involvement can set you apart from other candidates.
We think you need these skills to ace Head Of Repairs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in repairs management and leadership. Focus on your achievements in previous roles, particularly those that demonstrate your ability to lead teams and improve service delivery.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for the role and the housing sector. Discuss how your strategic vision aligns with the company's goals and how you can enhance their repairs service.
Highlight Relevant Skills: Emphasise skills such as budget management, compliance knowledge, and customer service excellence. Use specific examples to illustrate how you've successfully applied these skills in past positions.
Showcase Leadership Experience: Since this is a leadership role, detail your experience in managing teams and projects. Provide examples of how you've driven change and improved processes in previous roles, particularly in the context of repairs or maintenance.
How to prepare for a job interview at MMP Consultancy
✨Understand the Company and Its Values
Before your interview, take some time to research the housing provider's mission and values. Understanding their commitment to resident satisfaction and community involvement will help you align your answers with their expectations.
✨Prepare for Leadership Questions
As a Head of Repairs, you'll be expected to demonstrate strong leadership skills. Be ready to discuss your previous experiences in managing teams, driving service delivery, and implementing strategic changes. Use specific examples to illustrate your impact.
✨Showcase Your Customer-First Approach
Since this role focuses on ensuring a high-quality repairs service, prepare to discuss how you've prioritised customer needs in past roles. Highlight any initiatives you've led that improved communication and service delivery for residents.
✨Be Ready to Discuss Compliance and Best Practices
Given the importance of statutory compliance in this role, be prepared to talk about your knowledge of relevant regulations and best practices in repairs management. Demonstrating your understanding of these areas will show your readiness for the position.
