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- Tasks: Install and maintain multi-functional devices while ensuring customer satisfaction.
- Company: Join a forward-thinking company leading the way in IT solutions.
- Benefits: Enjoy a competitive salary, bonus opportunities, and ongoing training.
- Why this job: Be part of a dynamic team that values innovation and customer service.
- Qualifications: Experience as a field service engineer or in a similar technical role is preferred.
- Other info: Opportunities for overnight training and professional development available.
The predicted salary is between 19200 - 22400 £ per year.
Role: Field Service Technician – Multi-Functional Devices Location: West London Inner M25 Package: up to £32,000 per annum + 10% bonus Would you like to join a very forward thinking company? Their attitude towards IT solutions is massively ahead of the times. Are you a photocopier field service engineer looking for a new challenge or working as a Field Service engineer in another sector seeking a new challenge ? What will your day to day responsibilities be? Achieve key SLA\’s as directed to maintain optimum customer satisfaction. Respond to call outs in a timely and professional manner, identify and resolve technical faults, and undertake all technical modifications as they arise. Install and network Multi-Functional Devices on customer premises to the customer\’s satisfaction. Provide advice and training to customers on all aspects of the machines\’ functions to ensure customers are fully aware of and utilize the full capabilities of the installed device. Undertake relevant training as directed, including computer-based training, to ensure up-to-date knowledge is maintained of all Multi-Function products, which may include overnight residential training as required. Perform all repairs in a safe manner and in accordance with manufacturers\’ recommendations and Health & Safety legislation. Complete all necessary reporting requirements and paperwork accurately and in a timely manner. Effectively use technology t…
Photocopier Field Service Engineer employer: TXP
Contact Detail:
TXP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Photocopier Field Service Engineer
✨Tip Number 1
Familiarise yourself with the latest Multi-Functional Devices and their features. Understanding the technology will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved technical issues in the past. Highlighting your problem-solving skills will show that you're capable of handling the responsibilities of the role.
✨Tip Number 4
Research the company's approach to IT solutions and be ready to share your thoughts on how you can contribute to their forward-thinking initiatives. This shows your enthusiasm for the role and alignment with their values.
We think you need these skills to ace Photocopier Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Field Service Engineer, especially with Multi-Functional Devices. Include specific examples of technical faults you've resolved and any customer training you've provided.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their forward-thinking approach to IT solutions and your commitment to achieving key SLAs.
Showcase Technical Skills: Detail your technical skills related to photocopiers and Multi-Functional Devices. Include any certifications or training you've completed that are relevant to the position, as well as your ability to perform repairs safely and in compliance with Health & Safety legislation.
Highlight Customer Service Experience: Since customer satisfaction is key in this role, emphasise your experience in providing excellent customer service. Share examples of how you've trained customers on device functions and ensured they utilise the full capabilities of the machines.
How to prepare for a job interview at TXP
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Multi-Functional Devices and common technical faults. Be prepared to discuss specific issues you've resolved in the past and how you approached them.
✨Demonstrate Customer Service Skills
Since customer satisfaction is key, think of examples where you've gone above and beyond for a client. Highlight your ability to communicate technical information clearly and provide training to users.
✨Familiarise Yourself with Health & Safety Regulations
Understand the importance of safety in your role. Be ready to discuss how you ensure compliance with Health & Safety legislation during repairs and installations.
✨Prepare Questions About the Company
Show your interest in the company by preparing thoughtful questions. Ask about their approach to IT solutions and any upcoming projects that might involve new technologies or training opportunities.
