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- Tasks: Manage hire fleet operations and support customers throughout their hire journey.
- Company: Join Conquip Engineering Group, a leader in innovative construction and engineering solutions.
- Benefits: Enjoy competitive salary, Monday to Friday hours, and a dynamic work environment.
- Why this job: Make a real impact in a forward-thinking company that values innovation and teamwork.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Based in Alton, Hampshire, this role offers a chance to grow within a thriving industry.
The predicted salary is between 30000 - 32000 £ per year.
Conquip Engineering Group – Hire Desk Assistant Location: Alton, Hampshire Hours: 7:30am – 5pm, Monday to Friday Salary: £30,(Apply online only) – £32,(Apply online only), depending on experience About Us Conquip Engineering Group is a leading innovator in the construction and engineering sectors, constantly pushing the boundaries through cutting-edge design and robust manufacturing solutions. We are proud to be at the forefront of engineering excellence, driven by a passion for innovation and continuous improvement. Overview As a crucial member of our team, the Hire Desk Assistant will play a pivotal role in the day-to-day operations of Conquip Engineering Group, making a tangible impact on our customers and business. This role is based at our headquarters in Alton, Hampshire. Main Purpose of the Role The Hire Desk Assistant will be responsible for managing, distributing, and maintaining our hire fleet to meet our customers\’ expectations. Working closely with the Operations Team, you will ensure all orders are dispatched on time and in full. Key Responsibilities Process and respond to all hire desk queries promptly and efficiently. Provide exceptional support to customers throughout the hire journey. Manage and resolve hire desk processes and queries. Ensure all delivery dates are met and promptly communicate any changes or issues to the Transport Team. Coordinate large deliveries, process off-hire requests, and communicate with customers for off-hire requests and booking details. Follow up on all free-of-charge hires to maintain the one-week trial period. Manage goods in for all off-hire stock following depot inspections. Communicate with the Operations Team for lead times and stock inquiries. Handle queries from customers, warehouse, yard, and transport effectively. Liaise with the Transport Team for all site bookings. Desired Skills and Experience We are looking for individuals who possess the following skills and experience: Excellent teamwork skills. Strong planning and organisational skills. Effective communication skills, both written and verbal. Proven problem-solving abilities. Time-conscious with the ability to work efficiently under pressure. Key Personality Traits Ability to thrive in a high-pressure, fast-paced environment. Exceptional attention to detail and accuracy. Positive and can-do attitude with a knack for problem-solving. Strong work ethic and drive to perform at the highest level. Commitment to and understanding of Conquip\’s core values. KPIs Seamless processing of orders and work-flow. High customer satisfaction through the company\’s NPS score. Consistent delivery in full and on time. Proactive and innovative solutions for both the team and customers. Maintain a positive image of the Conquip brand to customers. Apply Now If you are passionate about providing exceptional customer service and thrive in a fast-paced, dynamic environment, then we want to hear from you. Apply now for immediate consideration and join our team at Conquip Engineering Group
Hire Desk Assistant employer: Conquip Engineering Group
Contact Detail:
Conquip Engineering Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Assistant
✨Tip Number 1
Familiarise yourself with the construction and engineering sectors, especially the specific services offered by Conquip Engineering Group. Understanding their products and how they operate will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your customer service skills and any experience you have in managing queries or complaints. Being able to demonstrate your ability to provide exceptional support will be crucial for the Hire Desk Assistant role.
✨Tip Number 3
Prepare examples of how you've successfully coordinated logistics or managed deliveries in previous roles. This will show your potential employer that you can handle the responsibilities of ensuring timely dispatches.
✨Tip Number 4
Network with current or former employees of Conquip Engineering Group on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Hire Desk Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Hire Desk Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and operations. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage queries and support customers effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past work that showcase your problem-solving skills and ability to meet deadlines, as these are crucial for the Hire Desk Assistant position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role at Conquip Engineering Group.
How to prepare for a job interview at Conquip Engineering Group
✨Know the Company
Before your interview, take some time to research Conquip Engineering Group. Understand their values, recent projects, and innovations in the construction sector. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience related to hire desk operations or customer service. Share specific examples of how you've managed queries, coordinated deliveries, or resolved issues efficiently. This will show that you have the skills necessary for the role.
✨Demonstrate Communication Skills
As a Hire Desk Assistant, effective communication is key. During the interview, practice clear and concise communication. Be ready to explain how you would handle customer queries and ensure timely updates to the Transport Team about delivery changes.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, challenges faced by the Hire Desk, or opportunities for professional development within Conquip Engineering Group. This shows your enthusiasm and willingness to engage with the company.
