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For Companies At a Glance
- Tasks: Lead a team to ensure student welfare and a vibrant community atmosphere.
- Company: Join a leading FTSE 100 company in student accommodation, expanding globally.
- Benefits: Enjoy flexible shifts, a dynamic work environment, and opportunities for personal growth.
- Why this job: Be part of a supportive culture that values student experience and community engagement.
- Qualifications: Looking for confident leaders with problem-solving skills and a passion for helping others.
- Other info: Ideal for energetic individuals who thrive in a people-focused role.
Job Description
V&C Associates are proud to be working with a FTSE 100 company, who are one of the largest of PB Student Accommodation, growing year on year in the UK and Internationally who are looking to appoint a Student Experience Team Lead in the Midlands (Birmingham) to lead the Student Experience team covering a small cluster or single property, ensuring excellent service, student welfare, and a safe, clean, inclusive environment. The position reports to the Student Experience Manager and collaborates with other teams to meet performance and operational goals.
Core Responsibilities
- Lead by example, maintaining positive engagement and brand values.
- Ensure consistent team presence on-site and adherence to policies.
- Champion student welfare, listen to feedback, and resolve issues promptly.
- Manage customer accounts from check-in to check-out.
- Drive local sales and revenue through proactive engagement and events.
- Maintain safety, compliance, and emergency readiness.
- Support community-building through Resident Ambassadors and events.
- Ensure cleanliness, maintenance, and proper handling of mail/parcels.
- Promote sustainability initiatives and team development.
Success Measures
- Safe, welcoming environment.
- Strong community and student satisfaction.
- Achievement of sales targets.
- High team performance and engagement.
Requirements
- Confident, proactive leader with coaching skills.
- Effective problem solver and collaborator.
- Flexible to work varied shifts including occasional nights.
If you are dynamic, energetic, engaging and enjoy dealing with people then this could be a great opportunity for you.
Student Supervisor employer: V&C
Contact Detail:
V&C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Supervisor
✨Tip Number 1
Familiarise yourself with the company’s values and mission. As a Student Supervisor, you'll need to embody these values in your leadership style. Research their approach to student welfare and community engagement to demonstrate your alignment during interviews.
✨Tip Number 2
Network with current or former employees of the company. They can provide valuable insights into the company culture and expectations for the Student Experience Team Lead role. Use platforms like LinkedIn to connect and ask about their experiences.
✨Tip Number 3
Prepare examples of how you've successfully led teams or managed customer experiences in the past. Highlight your problem-solving skills and ability to engage with students, as these are crucial for the role.
✨Tip Number 4
Stay updated on trends in student accommodation and community-building initiatives. Being knowledgeable about current issues and innovative solutions will show your commitment to enhancing the student experience and could set you apart from other candidates.
We think you need these skills to ace Student Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the core responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of Student Supervisor.
Craft a Compelling CV: Ensure your CV showcases relevant experience in leadership, customer service, and community engagement. Use specific examples that demonstrate your ability to manage teams and enhance student welfare.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Highlight your proactive approach and problem-solving skills, and explain how you can contribute to creating a safe and inclusive environment for students.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at V&C
✨Show Your Leadership Skills
As a Student Supervisor, you'll need to demonstrate your ability to lead and engage with a team. Prepare examples of how you've successfully led a group in the past, focusing on your coaching skills and how you maintained positive engagement.
✨Emphasise Problem-Solving Abilities
This role requires effective problem-solving skills. Think of specific situations where you've resolved issues promptly, especially in a customer service context. Be ready to discuss these scenarios during the interview.
✨Highlight Your Community Engagement Experience
Community-building is key in this position. Share any experiences you have in fostering community spirit or organising events. This will show your potential employer that you understand the importance of student welfare and engagement.
✨Demonstrate Flexibility and Adaptability
The job may require varied shifts, including nights. Be prepared to discuss your availability and any previous experiences where you've had to adapt to changing schedules or environments. This will reassure them of your commitment and flexibility.
