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- Tasks: Analyse data and provide insights to improve decision-making in a dynamic contact centre.
- Company: Join a leading marketing company in the booming ecommerce sector.
- Benefits: Enjoy a competitive salary, bonus opportunities, and a vibrant work environment.
- Why this job: Make a real impact by enhancing customer service and operational efficiency.
- Qualifications: Experience with SQL, Python, R, or Excel; large-scale contact centre background preferred.
- Other info: This role is onsite in Stoke on Trent; no sponsorship available.
The predicted salary is between 39000 - 91000 £ per year.
Data Insights ManagerUp to £65,000 + bonusOnsite – Stoke on TrentTHE CLIENTThis is an exciting opportunity for a Data Insights Manager to join a marketing leader in the ecommerce space.THE ROLEIn this role, you will be responsible for analysing and validating data within a fast-paced contact centre environment, ensuring accuracy and consistency across key metrics. You’ll provide actionable insights and support to wider teams, helping to drive informed decision-making and operational improvements. Additionally, you’ll assess the performance and effectiveness of in-house technologies, identifying opportunities to enhance tools and systems that support customer service and performance trackingSKILLS AND EXPERIENCESQL, Python, R or ExcelData Visualisation.Large-scale contact centre experience APPLYSend an email to Riversteytler@harnham.com or apply below to register your interest. Please note we cannot offer sponsorship for this role.
Insights Manager employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insights Manager
✨Tip Number 1
Familiarise yourself with the specific data tools mentioned in the job description, such as SQL, Python, R, and Excel. Being able to demonstrate your proficiency in these tools during interviews can set you apart from other candidates.
✨Tip Number 2
Gain insights into the ecommerce sector by researching current trends and challenges. This knowledge will help you speak confidently about how your skills can contribute to the company's success during discussions with the hiring team.
✨Tip Number 3
Prepare examples of how you've used data analysis to drive decision-making in previous roles. Be ready to discuss specific metrics you improved and the impact of your insights on operational performance.
✨Tip Number 4
Network with professionals in the contact centre and ecommerce industries. Engaging with others in the field can provide valuable insights and potentially lead to referrals that may enhance your application.
We think you need these skills to ace Insights Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in data analysis, particularly within a contact centre environment. Emphasise your skills in SQL, Python, R, or Excel, and any experience with data visualisation.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about data insights and how your background aligns with the role. Mention specific examples of how you've used data to drive decision-making and operational improvements in previous positions.
Showcase Your Technical Skills: Be explicit about your technical skills in your application. Include any projects or experiences where you utilised SQL, Python, R, or Excel to analyse data and provide insights. This will demonstrate your capability to handle the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a role that involves data accuracy and consistency.
How to prepare for a job interview at Job Traffic
✨Showcase Your Technical Skills
Make sure to highlight your proficiency in SQL, Python, R, or Excel during the interview. Be prepared to discuss specific projects where you've used these tools to analyse data and derive insights.
✨Demonstrate Your Experience in Contact Centres
Since the role requires large-scale contact centre experience, share relevant examples from your past roles. Discuss how you contributed to operational improvements and decision-making processes in those environments.
✨Prepare for Data Visualisation Questions
Expect questions about data visualisation techniques. Be ready to explain how you present data insights effectively to different stakeholders, and consider bringing examples of your work to illustrate your points.
✨Understand the Company’s Tools and Technologies
Research the technologies used by the company and be prepared to discuss how you can assess and enhance these tools. Showing that you have a proactive approach to improving systems will impress the interviewers.
