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- Tasks: Help customers with broadband tech queries over the phone, solving problems and providing support.
- Company: Join EE, a leading telecommunications company focused on customer service and innovation.
- Benefits: Enjoy a starting salary of £25,087, flexible working options, and great discounts on EE & BT products.
- Why this job: Be part of a supportive team culture with tailored training and opportunities for career growth.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible breaks, online GP access, and volunteering days to give back to your community.
The predicted salary is between 20000 - 30000 £ per year.
Customer Service Advisor (Doncaster Contact Centre, Doncaster, United Kingdom) Long Description Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Doncaster . You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting salary of £25,087 plus incentives and bonuses. Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want. Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor (Doncaster Contact Centre, Doncaster, United Kingdom) employer: What Jobs
Contact Detail:
What Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Doncaster Contact Centre, Doncaster, United Kingdom)
✨Tip Number 1
Familiarise yourself with common broadband issues and solutions. This will not only boost your confidence during the interview but also demonstrate your proactive approach to problem-solving, which is key for a Customer Service Advisor role.
✨Tip Number 2
Practice your communication skills by engaging in conversations about technology with friends or family. Being able to explain complex concepts in simple terms is crucial when helping customers over the phone.
✨Tip Number 3
Research EE's products and services thoroughly. Understanding what you’ll be supporting will help you answer questions more effectively and show your genuine interest in the company during the interview.
✨Tip Number 4
Prepare examples of how you've successfully resolved customer issues in the past, even if they are from different contexts. This will highlight your transferable skills and ability to handle various situations, making you a strong candidate.
We think you need these skills to ace Customer Service Advisor (Doncaster Contact Centre, Doncaster, United Kingdom)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight your problem-solving skills and any experience you have with technology or customer service.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the role. Emphasise your ability to build relationships, remain calm under pressure, and any transferable skills from previous roles or hobbies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work for EE and how your skills align with their values and the job requirements.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer service role.
How to prepare for a job interview at What Jobs
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or troubleshoot an issue.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice explaining complex ideas simply and effectively. You might even want to role-play common customer scenarios with a friend before the interview.
✨Highlight Your Flexibility
The job offers flexibility, so be ready to discuss how you manage your time and adapt to changing circumstances. Share examples of how you've successfully balanced multiple responsibilities in the past.
✨Express Your Enthusiasm for Technology
Since the role involves broadband technology, show your interest in tech. Talk about any relevant hobbies, like gaming or tinkering with gadgets, to demonstrate your passion and understanding of the field.
