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- Tasks: Protect team members and assets while managing training programs and incident responses.
- Company: Snap Inc. is a tech company revolutionising communication through innovative products like Snapchat and AR glasses.
- Benefits: Enjoy flexible work options, comprehensive health coverage, and paid parental leave.
- Why this job: Join a creative team dedicated to safety and innovation in a dynamic work environment.
- Qualifications: Experience in security or emergency services is preferred; strong leadership and tech skills are essential.
- Other info: Snap promotes a diverse workplace and values collaboration with a 'default together' policy.
The predicted salary is between 28800 - 42000 ÂŁ per year.
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Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.
The Global Security Organization (GSO) plays an important role in delivering on Snap’s “Duty of Care” to its employees, guests, and customers — while constantly embodying our values of Kind, Smart, and Creative. The Global Security team helps create a safe environment so that all of our team members around the world are empowered to do their best work, every day.
We’re looking for a Global Security Operations Center (GSOC) Specialist to join our Global Security team!
What you’ll do:
- Ensure the protection and support of our team members and assets through close coordination with our Security Operations team and other business process service providers
- Manage and lead the GSCC’s Training program by continuing to develop, refine and implement SOPs, training manuals, and training seminars to security dispatchers and business partners.
- Coordinate the marketing, planning and execution of tailored onboarding training programs, as well as assistance in planning and facilitating specialized training programs for dispatchers and regional security partners.
- Evaluate training materials, modes of training delivery, and all areas of training related to supporting employee development initiatives.
- Use internal and external systems (internet, news-feeds, and other data sources), to supervise risks that could have an adverse impact to Snap assets, facilities, and personnel
- Develop and handle communications to key partners throughout an incident response life-cycle
- Use technology, reporting, and investigative skills to respond to requests, initiate, and resolve cases
- Perform technology based access control functions, to include updating team member access levels, configuring access levels, and running access control reports
- Utilize closed circuit television (CCTV) for situational awareness, threat management, and investigative purposes
- Develop and implement procedures as it relates to best practices, directives, and standard operating procedures
- Responsible for motivating, coaching and training Snap GSOC Operators
- Responsible for schedule coordination and coordinates coverage for team absences and requests for time off
- Responsible for quality control of all GSOC products and reports
- Other ad hoc duties or special projects as assigned by Global Security management
Knowledge, Skills & Abilities:
- Leadership skills, with an emphasis on customer service and teamwork
- Experience working in the security, medical, emergency services, law enforcement, military, or customer service industry is helpful
- Flexibility to work non-traditional schedules including holidays, nights, and weekends to adapt to our 24/7/365 operation
- Proven track record using security technology and computer systems (Google Suite, Lenel access control systems, Incident Management Systems (Everbridge/VCC), CCTV platforms and radio dispatch systems
- Solid understanding of Incident Response, Crisis Management, Incident Management and Emergency Response
- Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools
- Knowledge and/or direct experience creating security intelligence-based products
- Professional, eloquent, and able to use good independent judgment and discretion
- Superb ability to maintain correspondence, discussions and materials with the strictest confidence
- Ability to tackle problems creatively, and the desire to create and build new processes
- Strong time management, ability to multitask, and strong attention to detail
- Data analytics and reporting experience for running current analytics and the creation of new reports
- Prior training or educational coursework on research, analytical, or intelligence techniques
- Experience using OSINT tools such as Dataminr, Liferaft Navigator, Everbridge, Tweetdeck, GIS mapping software, etc.
Minimum Qualifications:
- Demonstrable experience within a Command Center, 911, GSOC, Emergency Operations Environment or similar environment
- Ability stay on your feet for extended periods to time for Incident Management or support to Campus Security Operations
- Ability to lift up to 20.5 lbs. to support emergency response or relocation
- The flexibility to work any assigned shift and to attend meetings and training sessions
Preferred Qualifications:
- Demonstrable experience supervising a team in a GSOC or Local Security Operations Center
- Demonstrable experience with Lenel, CCTV monitoring, incident management technology such as Everbridge
If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.
\”Default Together\” Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.
Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!
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Security Specialist employer: Snap Inc.
Contact Detail:
Snap Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Specialist
✨Tip Number 1
Familiarise yourself with the specific security technologies mentioned in the job description, such as Lenel access control systems and CCTV platforms. Having hands-on experience or knowledge about these tools can set you apart during discussions.
✨Tip Number 2
Demonstrate your understanding of incident response and crisis management by preparing examples from your past experiences. Be ready to discuss how you've handled similar situations effectively, showcasing your problem-solving skills.
✨Tip Number 3
Network with professionals in the security industry, especially those who have experience in GSOC environments. Engaging with them can provide insights into the role and may even lead to referrals that increase your chances of landing an interview.
✨Tip Number 4
Stay updated on current security trends and challenges, particularly those relevant to technology companies. Being knowledgeable about the latest developments will help you engage in meaningful conversations during interviews and demonstrate your commitment to the field.
We think you need these skills to ace Security Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security operations, incident management, and any technology you’ve used that aligns with the job description. Use keywords from the job posting to demonstrate your fit.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for security and how your skills align with Snap Inc.'s values of being Kind, Smart, and Creative. Mention specific experiences that relate to the responsibilities of the GSOC Specialist role.
Highlight Relevant Skills: In your application, emphasise your leadership skills, customer service experience, and familiarity with security technology. Be specific about your experience with tools like CCTV, incident management systems, and data analytics.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a security role.
How to prepare for a job interview at Snap Inc.
✨Understand Snap's Values
Before your interview, make sure you understand Snap Inc.'s core values: Kind, Smart, and Creative. Be prepared to discuss how you embody these values in your work and how they align with your approach to security.
✨Showcase Your Technical Skills
As a Security Specialist, you'll need to demonstrate your proficiency with security technology and systems. Be ready to discuss your experience with tools like CCTV, access control systems, and incident management software during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle incidents. Think of examples from your past experiences where you successfully managed a crisis or implemented a new procedure.
✨Highlight Your Teamwork and Leadership Experience
Since the role involves motivating and training others, be sure to highlight any leadership or teamwork experiences. Discuss how you've collaborated with others in high-pressure situations and how you can contribute to a positive team environment at Snap.
