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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, resolving user issues and maintaining systems.
- Company: Join a forward-thinking company focused on excellence, innovation, and sustainability.
- Benefits: Enjoy a competitive salary, generous benefits, and a supportive work environment.
- Why this job: Work with cutting-edge technology and contribute to exciting IT projects in a collaborative culture.
- Qualifications: Experience in IT support, knowledge of Windows Server, Active Directory, and networking technologies required.
- Other info: Full-time role with flexible hours and opportunities for professional growth.
Role: IT Support Technician
Salary: 30,000
Location: Mansfield
Are you an experienced IT professional ready to take on a dynamic and rewarding role? Join a forward-thinking company that\’s committed to excellence, innovation, and sustainability.
About the Role:
As an IT Support Technician, you\’ll play a vital role in delivering outstanding technical support and maintaining IT systems. From resolving day-to-day user issues to tackling advanced technical challenges, you\’ll be a key contributor to the success of our operations.
Your Responsibilities:
- 1st Line Support: Handle helpdesk tickets, resolve hardware/software issues, and assist users with IT queries.
- 2nd Line Support: Diagnose technical problems, perform system/network maintenance, and support projects.
- Administer user accounts, permissions, and group policies in Active Directory and Office 365.
- Collaborate on IT projects such as hardware rollouts and system migrations.
- Maintain IT documentation and liaise with external vendors to resolve complex issues.
Your Skills and Experience
- Proven experience across 1st, 2nd line IT support.
- Strong knowledge of Windows Server, Active Directory, Microsoft 365, and networking technologies (TCP/IP, DNS, DHCP, VLANs).
- Familiarity with virtualisation platforms (e.g., Hyper-V).
- Knowledge of cybersecurity best practices and disaster recovery planning.
- Excellent communication and problem-solving skills, with a proactive approach.
- Full clean driving licence and access to a car.
What\’s in It for You?
- Competitive salary.
- Generous benefits, including a company pension, life insurance, and on-site parking.
- A supportive and inclusive work environment committed to professional growth.
- A chance to work with cutting-edge technology and contribute to exciting IT projects.
- About Us
- We are a fast-growing company leading the way in manufacturing and innovation, with a strong commitment to sustainability and reducing our carbon footprint. As part of our team, you\’ll contribute to a business that values excellence and reliability while fostering a collaborative and inclusive workplace.
Hours
- Full-time (39 hours per week)
- Monday to Thursday: 8:30 AM – 5:00 PM
- Friday: 8:30 AM – 4:00 PM
If you\’re a motivated IT professional with a passion for technology and problem-solving, we want to hear from you!
Apply Now
Seize this opportunity to join a company that values your expertise and supports your career growth.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Contact Detail:
In Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples from your past experiences where you successfully resolved technical issues. This will help you illustrate your capability to handle both 1st and 2nd line support effectively.
✨Tip Number 3
Research the company’s commitment to innovation and sustainability. Being able to align your personal values with theirs during the interview can set you apart as a candidate who is genuinely interested in contributing to their mission.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the IT Technician role, which can help you tailor your approach during the application process.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line IT support. Include specific examples of how you've resolved technical issues and contributed to IT projects, especially those involving Windows Server, Active Directory, and Microsoft 365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention your familiarity with networking technologies and cybersecurity best practices, and explain why you're excited about the opportunity to work with cutting-edge technology.
Highlight Relevant Skills: In your application, emphasise your strong communication and problem-solving skills. Provide examples of how you've effectively collaborated with teams or liaised with external vendors to resolve complex IT issues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT role.
How to prepare for a job interview at In Technology Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 1st and 2nd line support. Highlight specific examples of how you've resolved hardware and software issues, and be ready to demonstrate your knowledge of Windows Server, Active Directory, and Microsoft 365.
✨Communicate Clearly
Excellent communication skills are crucial for an IT Support Technician. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy. This will show your ability to connect with users effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of past experiences where you diagnosed and resolved technical problems, and be ready to walk the interviewer through your thought process.
✨Demonstrate a Proactive Approach
Employers value candidates who take initiative. Share examples of how you've gone above and beyond in previous roles, whether it's improving processes or contributing to IT projects. This will highlight your commitment to excellence and innovation.
