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For Companies At a Glance
- Tasks: Manage patient experience and ensure top-notch food service quality at a prestigious clinic.
- Company: Vacherin is a leading catering company focused on social and environmental responsibility.
- Benefits: Enjoy perks like personal development, private medical eligibility, and regular social events.
- Why this job: Join a fun, innovative team dedicated to making a positive impact on patient care.
- Qualifications: No specific qualifications required; just a passion for excellent service and teamwork.
- Other info: Work in a vibrant London location with opportunities for growth and recognition.
The predicted salary is between 28000 - 42000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Job Introduction
Vacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience. We are excited to be recruiting for a Patient Experience Manager to work at a prestigious clinic in the city.
Location: 33 Grosvenor Pl, London SW1X 7HY
Rate of Pay : £35,000 per annum
Working Pattern : 40 hours per week, 4 over 7 days , shift time usually 8am – 18:30pm
Key Responsibilities:
- Brief all team members regarding day-to-day food and service quality standards to ensure that all food service caregivers are providing the highest quality standards.
- Continually monitor the service and food provided to the pantry and to the patients is first class quality, give feedback to the Chefs and Food Services Manager regarding the food and service delivery.
- Ensure full briefings are given to all team members regarding menu changes, special patient requirements, training needs and personal development.
- Provide effective day-to-day performance management to all Food Service caregivers providing feedback received from patients and clinical staff and helping come to a resolve if a required.
- To attend to and respond to patient feedback and comments both in written and verbal form.
- To produce daily and weekly reports on patient experience accordingly.
What\’s in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we\’ve developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Private medical eligibility
- Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Vacherin officially formed part of CH&CO Catering Group Ltd in 2021.
Partnerships, Innovation, Integrity, Quality, Fun
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Patient Experience Manager employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Experience Manager
✨Tip Number 1
Familiarise yourself with the latest trends in patient experience management. Understanding what patients value most can help you demonstrate your knowledge during interviews and show how you can enhance their experience at Vacherin.
✨Tip Number 2
Network with professionals in the healthcare and catering sectors. Attend relevant events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at Vacherin.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved service quality in previous roles. Being able to articulate your past successes will help you stand out as a candidate who can deliver first-class service to patients.
✨Tip Number 4
Research Vacherin's values and mission. Tailoring your conversation to align with their commitment to social and environmental conscience will show that you're not just looking for any job, but that you're genuinely interested in contributing to their vision.
We think you need these skills to ace Patient Experience Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Patient Experience Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in patient care, food service management, and team leadership. Use bullet points for clarity and focus on achievements that demonstrate your ability to enhance patient experiences.
Write a Strong Cover Letter: In your cover letter, express your passion for improving patient experiences and your commitment to quality service. Provide specific examples of how you've successfully managed teams or improved service standards in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Compass Group UK & Ireland
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Patient Experience Manager. Familiarise yourself with the key tasks such as monitoring food quality, managing team performance, and responding to patient feedback. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
As this role involves liaising with both patients and staff, it's crucial to highlight your communication skills. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will show that you're capable of handling the interpersonal aspects of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role, such as dealing with patient complaints or managing team dynamics, and prepare thoughtful responses that showcase your critical thinking and leadership skills.
✨Demonstrate Your Passion for Patient Care
Vacherin values a social and environmental conscience, so be ready to discuss your passion for enhancing patient experiences. Share any relevant experiences or initiatives you've been involved in that align with their commitment to quality service and patient satisfaction.
