Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers build confidence in banking through face-to-face, phone, and video interactions.
- Company: Join TSB, a bank dedicated to giving money confidence to customers and communities.
- Benefits: Enjoy a competitive salary, flexible benefits, 25 days holiday, and a fantastic pension plan.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team environment.
- Qualifications: Great people skills, problem-solving abilities, and a passion for customer experience are essential.
- Other info: Flexible working hours and a commitment to diversity and inclusion make TSB a great place to work.
The predicted salary is between 18640 - 25920 £ per year.
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring
-
Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
-
Have a flair for understanding what customers need and the best way to support them with their current and future goals.
-
Ability to help answer questions and sort out problems.
-
Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
-
Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
-
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £14,450 (£13,257 base, plus cash allowance of £1,193) and excellent benefits
At TSB, we’re all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
We are looking for someone who is passionate about customer experience., We’ll pay you a base salary of £23,200 pro rata (£13,257) from day one, and an excellent benefits package which includes:
-
Extra 9% of your salary (£1,193) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
-
Variable Pay Award (5% on target) based on company performance.
-
Fantastic company pension – TSB contributing up to 13%
-
25 days holidays (plus bank holidays)
-
Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
LI-KS1
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.
Did our job advert catch your eye, but you don’t meet all the requirements? Don’t let that put you off, if you meet some of the requirements and have an open, curious mindset, we’d love to hear from you!
Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.
Customer Service Consultant - Slough employer: TSB Bank PLC
Contact Detail:
TSB Bank PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant - Slough
✨Tip Number 1
Familiarize yourself with TSB's products and services. Understanding what the bank offers will help you engage with customers more effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in face-to-face and video call scenarios. Being able to convey information clearly and empathetically is crucial for a Customer Service Consultant.
✨Tip Number 3
Showcase your ability to build relationships. Think of examples from your past experiences where you successfully connected with customers or team members, as this will highlight your interpersonal skills.
✨Tip Number 4
Be prepared to discuss how you would handle specific customer inquiries or challenges. This will demonstrate your problem-solving abilities and your commitment to providing exceptional customer service.
We think you need these skills to ace Customer Service Consultant - Slough
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Consultant position. Understand the key responsibilities and the skills required, such as exceptional customer service and digital proficiency.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any specific skills that align with the job requirements. Emphasize your ability to build relationships and support customers in achieving their financial goals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your understanding of TSB's mission. Mention how you can contribute to building money confidence for customers and provide examples of how you've gone the extra mile in previous roles.
Highlight Your Digital Skills: Since the role emphasizes embracing digital tools, make sure to mention any experience you have with online banking, mobile apps, or other digital platforms. Explain how you can educate and assist customers in using these tools effectively.
How to prepare for a job interview at TSB Bank PLC
✨Show Your People Skills
As a Customer Service Consultant, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully built relationships with customers in the past, whether in person or through digital channels.
✨Understand Customer Needs
Demonstrate your flair for understanding customer needs by discussing how you approach problem-solving. Think of specific instances where you identified a customer's unique requirements and provided tailored solutions.
✨Embrace Digital Tools
Since TSB values digital proficiency, be ready to talk about your experience with online banking and mobile apps. Highlight any previous roles where you helped customers navigate digital platforms or self-service options.
✨Team Collaboration
TSB emphasizes teamwork, so prepare to discuss how you've worked collaboratively in previous positions. Share examples of how you contributed to improving customer satisfaction as part of a team effort.
