Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with tech issues and learn hands-on IT skills.
- Company: Join Exa Networks, a leader in innovative internet services for schools and businesses.
- Benefits: Enjoy 24 days holiday, health plans, and a discounted tech scheme.
- Why this job: Kickstart your IT career in a supportive environment focused on learning and teamwork.
- Qualifications: Passion for tech, problem-solving skills, and GCSEs in English and Maths required.
- Other info: Full training provided by mentors and expert trainers at Baltic Apprenticeships.
The predicted salary is between 8000 - 9600 £ per year.
IT Support Apprentice Are you passionate about technology and excited to begin your journey in IT? Join Exa Networks , a cutting-edge company offering innovative internet services to schools and businesses across the UK. As an IT Support Apprentice, you\’ll play a vital role in delivering exceptional technical support while developing invaluable skills in a dynamic and forward-thinking environment. At Exa, they dont just connect businesses to the internet; they innovate and shape the digital future. As an employee, youll benefit from their commitment to continuous learning, teamwork, and customer focus, all while working in a supportive and rewarding atmosphere. In this role, youll work towards your Level 3 Information Communications Technician qualification , delivered by expert trainers at Baltic Apprenticeships. A Typical Day in the Job: Actioning assigned support tickets and responding to inbound customer queries. Logging and analyzing call content to identify common trends and underlying problems. Perform…
IT Apprenticeship employer: Baltic Apprenticeships Careers
Contact Detail:
Baltic Apprenticeships Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship
✨Tip Number 1
Show your passion for technology during the interview. Be prepared to discuss any personal projects or experiences you have with IT, as this will demonstrate your genuine interest and eagerness to learn.
✨Tip Number 2
Familiarize yourself with common technical support scenarios. Understanding basic troubleshooting steps and being able to articulate them can set you apart from other candidates.
✨Tip Number 3
Highlight your communication skills. Since you'll be dealing with customers, practice explaining technical concepts in simple terms to show that you can effectively assist users.
✨Tip Number 4
Research Exa Networks and their services. Knowing about the company’s mission and values will help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace IT Apprenticeship
Some tips for your application 🫡
Understand the Role: Take some time to thoroughly read the job description for the IT Support Apprentice position at Exa Networks. Understand the key responsibilities and the skills required, so you can tailor your application accordingly.
Highlight Relevant Skills: In your CV and cover letter, emphasize your passion for technology, problem-solving abilities, and any customer service experience you may have. Make sure to mention your communication skills, as they are crucial for this role.
Craft a Strong Cover Letter: Write a personalized cover letter that showcases your eagerness to learn and your proactive approach. Explain why you want to join Exa Networks and how you can contribute to their mission of shaping the digital future.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in the IT field.
How to prepare for a job interview at Baltic Apprenticeships Careers
✨Show Your Passion for Technology
Make sure to express your genuine interest in technology during the interview. Share any personal projects or experiences that highlight your curiosity and eagerness to learn more about IT.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples where you've successfully solved problems, whether in a school project or a previous job. This will showcase your analytical thinking and ability to tackle challenges head-on.
✨Communicate Clearly
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly and concisely. Be ready to explain technical concepts in simple terms, as you may need to assist customers with varying levels of tech knowledge.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and the specifics of the apprenticeship program. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
