Reception supervisor

Reception supervisor

Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Supervise Front Office operations and inspire your team to create memorable guest experiences.
  • Company: Join Leonardo, a fast-growing hotel group with over 270 hotels across the UK and Europe.
  • Benefits: Enjoy special room rates, recognition schemes, meals on duty, and ongoing training opportunities.
  • Why this job: Be part of a supportive community focused on career growth and skill development in hospitality.
  • Qualifications: Engage with the team, thrive in fast-paced environments, and possess excellent organisational skills.
  • Other info: Participate in regular celebrations and access wellbeing support for a balanced work-life.

The predicted salary is between 28800 - 43200 £ per year.

Be Yourself – Be a Champion for Your Team – Be Leonardo

As Reception Supervisor, you’ll be the backbone of the team, working with the Front Office Manager to inspire and motivate colleagues, ensuring memorable experiences for guests. This busy role involves supervising Front Office operations and leading a vibrant team to exceed guest expectations.

Perks Our Colleagues Enjoy:

  • Special rates on Leonardo Hotel rooms across the UK & Europe
  • Company-wide recognition scheme with vouchers for high street shops
  • Meals on duty
  • Talent referral scheme with bonuses for recommending friends
  • Regular celebrations like Thank You Week and annual Employee Awards
  • Access to Pension Scheme, Life Assurance, and Wellbeing Support
  • Ongoing training and clear progression paths

Ideal Reception Supervisor:

  • Be yourself and engage with the team
  • Enjoy working in a fast-paced environment
  • Coach and train new team members
  • Bring solutions and think quickly
  • Be dependable and reassuring for guests and team
  • Have excellent organisational skills

Why Join Us?

We value our colleagues as much as our guests. Joining our team means becoming part of the Leonardo community, with support through workshops like “NEW Team Coach,” “Guest Care,” and development programs like the “Insights Trainee Manager Programme.” We aim to develop your skills and support your career growth in hospitality.

Our Story

With decades of hotelier expertise, we operate over 270 hotels across the UK and Europe, including more than 55 hotels in the UK & Ireland. As a fast-growing hotel group, we have exciting expansion plans, making now a great time to join us!

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Reception supervisor employer: Leonardo Hotels UK & Ireland | Formerly Jurys Inn

At Leonardo Hotels, we pride ourselves on fostering a supportive and dynamic work environment where every team member is valued. As a Reception Supervisor, you will not only lead a vibrant team but also benefit from exceptional perks such as special room rates, recognition schemes, and ongoing training that paves the way for your career growth in the hospitality industry. With our commitment to employee wellbeing and development, joining us means becoming part of a community that truly cares about your success.
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Contact Detail:

Leonardo Hotels UK & Ireland | Formerly Jurys Inn Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Reception supervisor

Tip Number 1

Familiarise yourself with the Leonardo brand and its values. Understanding what makes us unique will help you align your approach during interviews and demonstrate that you're a great fit for our team.

Tip Number 2

Showcase your leadership skills by preparing examples of how you've motivated and inspired teams in previous roles. We value those who can bring out the best in their colleagues, so be ready to discuss your coaching experiences.

Tip Number 3

Research common challenges faced in front office operations and think about how you would address them. Being able to discuss potential solutions will highlight your problem-solving abilities and readiness for the role.

Tip Number 4

Prepare to discuss your organisational skills and how they contribute to a smooth guest experience. We want to hear about specific strategies you've used to manage busy environments effectively.

We think you need these skills to ace Reception supervisor

Leadership Skills
Team Management
Customer Service Excellence
Organisational Skills
Problem-Solving Skills
Communication Skills
Coaching and Training
Adaptability
Time Management
Conflict Resolution
Attention to Detail
Multitasking Abilities
Empathy
Positive Attitude

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Reception Supervisor position. Tailor your application to highlight how your experience aligns with these requirements.

Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in hospitality, particularly in supervisory roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership and organisational skills.

Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job that excite you and how you can contribute to the team. Use examples from your past experiences to illustrate your suitability for the position.

Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a guest-facing role.

How to prepare for a job interview at Leonardo Hotels UK & Ireland | Formerly Jurys Inn

Show Your Leadership Skills

As a Reception Supervisor, you'll be leading a team. Be prepared to discuss your previous experiences in coaching and motivating others. Share specific examples of how you've inspired your colleagues to achieve their best.

Demonstrate Problem-Solving Abilities

This role requires quick thinking and effective solutions. Think of scenarios where you've successfully resolved guest issues or team challenges. Highlight your ability to remain calm under pressure and provide reassuring support.

Emphasise Organisational Skills

With the fast-paced nature of the job, strong organisational skills are crucial. Be ready to explain how you manage multiple tasks efficiently and ensure smooth operations at the front desk.

Engage with the Company Culture

Familiarise yourself with Leonardo's values and community spirit. During the interview, express your enthusiasm for being part of a supportive team and how you can contribute to creating memorable experiences for guests.

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