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For Companies At a Glance
- Tasks: Be the go-to person for WAN incidents and troubleshooting.
- Company: Join Fujitsu, a global leader in technology solutions.
- Benefits: Earn £15/hr with flexible 12-hour shifts and career growth opportunities.
- Why this job: Perfect for networking enthusiasts eager to advance their skills in a dynamic team.
- Qualifications: Experience in 1st line support or NOC; CCNA-level knowledge preferred.
- Other info: This is a temporary contract with a rolling 6-month duration.
Job Description
Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1st Line Support Engineer at their Birmingham site.1st Line 24/7 WAN Network Engineer – Birmingham (On-site) | £15/hr | Temp Contract
Start Date: ASAP 6 month rolling contractWorking Pattern: 4 days on (7am-7pm), 4 days off, 4 nights on (7pm-7am), 4 nights off
The Opportunity
Are you ready to take the next step in your networking career? Whether you're an experienced 1st Line Network Engineer or looking for a fresh challenge, this is your chance to join a dynamic 24/7 operations team supporting a global customer WAN estate.
This role is ideal for someone with a solid foundation in networking who’s eager to grow into more advanced technical roles. We’ll support your development every step of the way.
What You’ll Be Doing
- Act as the first point of contact for WAN-related incidents and alerts
- Perform triage, basic configuration, and 1st line troubleshooting
- Monitor and maintain global network infrastructure
- Escalate complex issues while maintaining ownership and accountability
- Collaborate with 2nd and 3rd line teams to build your skills
- Engage with internal and external third parties
- Keep documentation accurate and up to date
What You’ll Bring
- Previous experience in a 1st line support or NOC environment
- Working knowledge of:
- Routing & Switching (ideally CCNA-level)
- Strong communication and problem-solving skills
- A proactive, "right first time" mindset
Contract Details
- Type: Temporary
- Rate: £15 per hour
- Location: Fully on-site in Birmingham
- Shift Pattern: 12-hour shifts (4 days, 4 off, 4 nights, 4 off)
Ready to join a skilled team and grow your networking career? Apply now and be part of something impactful.
1st Line Support Engineer employer: Reed Talent Solutions
Contact Detail:
Reed Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as routing and switching protocols. Having a solid understanding of these concepts will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Prepare for potential technical questions by brushing up on common 1st line support scenarios. Practising how you would troubleshoot basic network issues can help you articulate your thought process during interviews.
✨Tip Number 3
Showcase your communication skills by being clear and concise when discussing your previous experiences. Highlight instances where you successfully resolved issues or collaborated with teams, as this aligns with the role's requirements.
✨Tip Number 4
Network with current or former employees of Fujitsu or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a 1st Line Support Engineer. Familiarise yourself with the skills needed, such as routing and switching knowledge, to tailor your application accordingly.
Tailor Your CV: Highlight relevant experience in your CV, especially any previous roles in 1st line support or NOC environments. Emphasise your problem-solving skills and any technical certifications like CCNA that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle WAN-related incidents and your proactive approach to troubleshooting.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a technical support role.
How to prepare for a job interview at Reed Talent Solutions
✨Showcase Your Networking Knowledge
Make sure to brush up on your routing and switching concepts, especially if you have CCNA-level knowledge. Be prepared to discuss specific networking scenarios or problems you've encountered in the past.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to explain how you approach troubleshooting. Use examples from your previous experience to illustrate your thought process and how you resolve issues effectively.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to interact with non-technical stakeholders or team members.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the technologies used, and opportunities for growth within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
