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For Companies At a Glance
- Tasks: Engage with customers via phone and email to manage orders and build relationships.
- Company: Join a reputable independent business thriving in trade and distribution.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Perfect for those who love connecting with people and want to grow in a friendly culture.
- Qualifications: No specific experience required, just a passion for customer service and communication.
- Other info: This role focuses on relationship-building, not hard selling.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Our client, an independent business, who are very reputable and successful through selling their goods to trade and distribution partners are looking for a candidate who is very comfortable speaking with customers and clients mainly via the phone and email to gain orders and keep in regular contact for future sales – Building a good rapport is key!
This is not a hard selling sales role with cold ca…
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Customer Service Account Manager employer: The Workshop
Contact Detail:
The Workshop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Account Manager
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you engage with customers more effectively and demonstrate your genuine interest in their needs.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Being able to convey information clearly and build rapport quickly is essential for this role.
✨Tip Number 3
Research common customer service scenarios and think about how you would handle them. This will prepare you for potential questions during the interview and show that you're proactive.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Account Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities of a Customer Service Account Manager. Focus on the importance of communication skills and relationship building, as these are crucial for the role.
Tailor Your CV: Highlight your relevant experience in customer service and account management. Make sure to include specific examples of how you've successfully built rapport with clients and handled customer inquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to communicate effectively via phone and email, and provide examples of how you've maintained long-term client relationships.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Workshop
✨Show Your Communication Skills
Since the role involves a lot of phone and email communication, demonstrate your ability to articulate clearly and effectively. Practice common customer service scenarios and be ready to showcase how you would handle various situations.
✨Emphasise Relationship Building
Building rapport is crucial in this position. Be prepared to discuss your previous experiences where you successfully developed relationships with clients or customers. Share specific examples that highlight your interpersonal skills.
✨Understand the Company and Its Products
Do your homework on the company and its offerings. Familiarise yourself with their products and services so you can speak knowledgeably about them during the interview. This shows your genuine interest and helps you connect better with the interviewer.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready for the interviewer not only shows your enthusiasm for the role but also helps you assess if the company is the right fit for you. Ask about their customer service philosophy or how they measure success in this role.
