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- Tasks: Provide advanced technical support and lead a junior team in a dynamic environment.
- Company: Join a fast-growing Managed Service Provider known for innovation and collaboration.
- Benefits: Enjoy a competitive salary, modern office, and opportunities for growth and tech exposure.
- Why this job: Be part of a supportive culture that values high standards and offers diverse projects.
- Qualifications: Experience in 2nd Line Support, MSP background, and strong skills in Microsoft 365 and networking.
- Other info: This role includes travel to client sites and potential for leadership advancement.
The predicted salary is between 32000 - 48000 £ per year.
I’m currently working with a company that’s looking for an experienced IT Support Engineer to join their growing team. This is a great opportunity for someone who enjoys a mix of remote and on-site support and wants to work in an environment where they can genuinely make an impact.
In this role, you\’ll be supporting a range of clients primarily across education and small-to-medium businessesensuring their technology runs smoothly, securely, and efficiently.
What they’re looking for:
- Strong experience in IT support (MSP or Education background ideal, but not essential)
- Solid technical knowledge across Windows environments, networks, hardware, and cloud services
- Confidence in delivering both remote and on-site support
- A proactive mindset with the ability to build trust and strong working relationships
- Must have a Drivers Licence
What the role involves:
- Supporting end users with day-to-day technical issues
- Maintaining secure, reliable, and optimised systems
- Visiting client sites when needed to provide hands-on support
- Contributing to long-term IT planning and improvements
- Ensuring a high standard of service and communication at all times
Information Technology Support Engineer employer: Candour Solutions
Contact Detail:
Candour Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and advanced networking. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have in a Managed Service Provider (MSP) environment. Be prepared to share examples of how you've successfully handled client issues or escalations, as this will show that you understand the unique challenges of the role.
✨Tip Number 3
Prepare to showcase your customer service skills. Since the role involves client interaction, think of scenarios where you've gone above and beyond to assist clients, and be ready to discuss these experiences in detail.
✨Tip Number 4
Research the company culture and values of the MSP you're applying to. Understanding their approach to teamwork and innovation can help you tailor your responses in interviews, making it clear that you align with their mission and are eager to contribute.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support, particularly within an MSP environment. Emphasise your skills with Microsoft 365, networking, and server technologies to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues or improved processes in previous roles.
Highlight Relevant Experience: In your application, clearly outline your experience with the required technologies such as Windows OS, Azure Virtual Desktop, and VOIP systems. Use bullet points for clarity and impact.
Showcase Soft Skills: Since strong communication and client-facing skills are essential, include examples of how you've effectively communicated with clients or worked collaboratively in a team setting. This will demonstrate your fit for the role.
How to prepare for a job interview at Candour Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, networking, and server technologies in detail. Highlight specific projects or challenges you've faced in previous roles, as this will demonstrate your technical expertise and problem-solving abilities.
✨Demonstrate Customer Service Excellence
Since the role emphasises high standards of customer service, be ready to share examples of how you've successfully handled client interactions. Discuss any situations where you went above and beyond to ensure client satisfaction, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world support issues. Practice articulating your thought process and the steps you would take to resolve common technical problems, especially those relevant to an MSP environment.
✨Express Your Team Spirit
The company values collaboration, so convey your ability to work well within a team. Share experiences where you supported junior engineers or contributed to team projects, as this will highlight your leadership potential and willingness to help others grow.
