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For Companies At a Glance
- Tasks: Lead a team to create an amazing shopping experience and drive sales.
- Company: Join White Stuff, a vibrant brand known for unique fashion and homeware since 1985.
- Benefits: Enjoy perks like a quarterly bonus, 25 days holiday, and a 50% staff discount.
- Why this job: Be part of a supportive culture that values creativity and community engagement.
- Qualifications: Passion for retail and experience in team leadership are essential.
- Other info: Weekend availability is required; this role is a 37.5-hour contract.
The predicted salary is between 28800 - 42000 £ per year.
Please, note this role is a 37,5 hours contract and weekend availability is required.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women\’s and men\’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We\’re sociable, talented and likeminded and we\’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
WHO YOU ARE
You\’ll be passionate about Retail and Fashion. You\’ll have experience driving the commercial success of a shop and leading a team, and you\’ll be able to inspire others with your passion and expertise. You will be your true self and bring out the best in others too.
PRIMARY OBJECTIVE OF THE JOB
The Shop Manager position holds overall responsibility for their shop. Taking ownership and the initiative to drive performance through managing KPIs, ensuring customers have the best possible shopping experience, developing the team and ensuring White Stuff\’s presence in the local community.
WHAT YOU\’LL BE DOING
You\’ll report to your Area Manager and sit within our Retail team.
Customer Experience
- Training, driving, and coaching the team to deliver an amazing instore customer experience in line with our pillars (Be Friendly, Be Valuable, Be Inspiring) throughout the Customer Journey.
- Ensuring the team meets customer needs through multichannel shopping and endless aisle orders.
- Ensuring customers are engaged with our brand through email newsletter sign ups, purchase tagging, and e-receipts.
Product Presentation and Visual Standards
- Evaluating floor layout and sales trends regularly, taking action to ensure the shop floor responds to commercial opportunity.
- Ensuring the team understand the features of our products and can explain these to our customers to support their styling and purchase decisions.
- Ensuring that product and shop standards are excellent and maintained at all times.
- Implementing brand VM standards and layouts within the shop and making placement decisions to best suit shop, market and customer.
- Creating a commercial environment in the shop where the team consistently evaluates the floor layout and KPIs and takes appropriate action to ensure the shop floor is responding to commercial opportunities.
- Evaluating shop product package and feeding back to Area Manager any commercial opportunities.
- Ensuring stock levels are optimised for sales opportunities and liasing with Merchandising to influence.
Commercial Management
- Understanding commercial opportunities for your shop and maximising these to increase sales. Coaching the team to also understand and implement these opportunities.
- Ensuring that the shop is working within the budgets set
- Leading the coordination of promotions, incentives, and key trading weekS
People Management and Development
- Using the Learning and Development and operational tools provided to develop the team\’s knowledge and skillset, and help them reach their individual potential.
- Creating a positive team atmosphere in the shop which is focused on delivering results.
- Leading team briefs to ensure the team are set up with the knowledge and the motivation needed to achieve targets.
- Ensuring staff planning is effective to ensure that the right people are in the right places at the right times.
- Playing a key part in setting team objectives to ensure the team are working together to achieve goals.
- Attracting, recruiting and retaining high calibre team members.
- Engaging with succession planning to ensure that we are growing our own talent.
- Actively seeking opportunities in the local area that could benefit the shop such local events.
- Ensures the team receives regular praise and feedback to support their engagement and continuous development.
- Leading annual and interim reviews for the team, with objectives monitored throughout the year.
Shop Operations
- Leading efficient and accurate delivery and replenishment processes.
- Playing a key role in organising stocktake and ensuring an accurate reconciliation.
- Ensuring that ship from store and Click and Collect processes are managed effectively by the team.
- Being a point of contact for internal and external stakeholders.
- Leading Health and Safety processes within the shop and ensuring team compliance.
- Developing professional relationships with other teams and areas of the business.
Doing Good Stuff
- Living our Values, making sure these are alive in the shop.
- Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
- Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
WHAT WE\’LL OFFER YOU
As a Shop Manager at White Stuff you will be entitled to an array of great benefits, some of which include:
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 extra (paid!) days off per year to volunteer in the local community
- 50% discount and a uniform per annum
- BUPA Medical and Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age. #J-18808-Ljbffr
Store Manager employer: White Stuff
Contact Detail:
White Stuff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with White Stuff's brand values and customer experience pillars. Understanding their approach to customer service will help you demonstrate how you can embody these values in your role as a Store Manager.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss specific instances where you inspired your team or improved performance through coaching and development.
✨Tip Number 3
Research the local community and identify potential opportunities for collaboration or events that could benefit the store. Being proactive about community engagement will demonstrate your commitment to enhancing White Stuff's presence locally.
✨Tip Number 4
Prepare to discuss your understanding of commercial management and how you can maximise sales opportunities. Think about strategies you've implemented in previous roles that have led to increased sales and how you can apply them at White Stuff.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail and management experience. Focus on specific achievements that demonstrate your ability to drive sales and lead a team, as these are key aspects of the Store Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and fashion. Share examples of how you've inspired teams and improved customer experiences in previous roles, aligning your experiences with White Stuff's values.
Showcase Your Leadership Skills: Emphasise your leadership style and how you develop team members. Mention any training or coaching initiatives you've led, as this is crucial for the Store Manager position.
Highlight Community Engagement: Discuss any past experiences where you've engaged with the local community or participated in charity events. This aligns with White Stuff's commitment to community involvement and will strengthen your application.
How to prepare for a job interview at White Stuff
✨Show Your Passion for Retail and Fashion
Make sure to express your enthusiasm for the retail and fashion industry during the interview. Share specific examples of how your passion has driven your previous successes, whether it's through sales achievements or team leadership.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading teams effectively. Highlight instances where you've inspired your team, managed performance, and created a positive atmosphere that drives results. Be ready to share how you develop team members' skills.
✨Understand the Brand and Its Values
Familiarise yourself with White Stuff's brand values and mission. During the interview, relate your personal values to those of the company, and provide examples of how you can embody these values in your role as a Shop Manager.
✨Prepare for Commercial Discussions
Be ready to talk about your understanding of commercial opportunities within a retail environment. Discuss how you've maximised sales in previous roles and how you would approach driving performance in this position, including managing KPIs and promotions.
