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- Tasks: Provide top-notch customer service via phone and email for vehicle leasing queries.
- Company: Join Novuna Vehicle Solutions, a leader in the electric vehicle revolution and a Top 50 Inclusive employer.
- Benefits: Enjoy flexible hybrid working, generous holiday, and a full wellbeing package.
- Why this job: Be part of a supportive team making a real impact in carbon-free mobility.
- Qualifications: Strong communication skills and a passion for customer satisfaction are essential.
- Other info: 9-month fixed term contract with industry-leading training and opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
Are you confident speaking with customers over the phone? Do you thrive on delivering outstanding customer experiences? Excited to play a part in supporting our customers toward carbon-free driving?
If your answer is \’yes\’ to all of these, keep reading.
Want to know a little about us?
At Novuna Vehicle Solutions, we\’re passionate about building a better tomorrow. Which is why we\’re lighting the way in the electric vehicle revolution. From family cars to HGVs, we\’re helping customers of all kinds on their journey to carbon-free mobility.
We\’re proud to be a Top 50 Inclusive employer. We\’re a signatory of the Women in Finance and the Race at Work Charter and we\’re Disability Confident Committed.
What does the role involve?
You\’ll work as a member of our Customer Service Team where you\’ll be the first point of contact for our vehicle leasing customers, providing excellent customer service over the phone and by email to help resolve their queries. We\’ll provide full on the job training and you\’ll also receive industry-leading training. Once you\’re fully trained you\’ll use your newly-gained knowledge and skills to delight customers whilst helping with a wide variety of queries and requests.
Attendance of the Newbury office will be required for the first 3 – 4 weeks to ensure for robust training and to allow you to get to grips with the ethos of Novuna and how we work. Following initial training, the role will then adapt a hybrid approach with a minimum of 3 days per week in the office.
Some of your key duties will include:
- Interacting with customers by phone and email
- Resolving customer queries where possible in the first call or email
- Liaising with specialist teams where needed
What are we looking for?
You\’re passionate about delighting your customers and get a real kick out of providing a good service. You\’ve got an eye for detail and where possible, you enjoy taking ownership of queries to get them resolved.
Also, we\’re looking for the following:
- Friendly telephone manner and a strong customer service ethic
- Excellent written and verbal communication skills
- IT literate and comfortable learning new systems and processes
- Able to work on your initiative
What can we offer you?
At Novuna we take our people promise seriously. If you join us, you\’ll have a chance to make a difference, opportunities to learn, and time to shine.
In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
- Flexible hybrid working
- 25 days\’ holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What\’s the next step?
Interested? Start your application today and see what Novuna can offer you.
Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.
We\’re Disability Confident Committed, so if you\’re a person with a disability, if you\’re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we\’ll be happy to make reasonable adjustments to our processes for you.
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Customer Service Executive employer: Novuna Consumer Finance
Contact Detail:
Novuna Consumer Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with Novuna Vehicle Solutions and their commitment to customer service. Understanding their ethos and values will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss specific examples of how you've gone the extra mile for customers in previous roles. This will demonstrate your passion for customer service and your ability to handle queries effectively.
✨Tip Number 3
Brush up on your communication skills, especially over the phone. Practising active listening and empathetic responses can help you stand out as someone who truly understands customer needs.
✨Tip Number 4
Since this role involves working with various teams, think about how you can showcase your teamwork skills. Be ready to share experiences where collaboration led to successful outcomes for customers.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Executive position. Tailor your application to highlight how your skills and experiences align with these.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to showcase your achievements and skills, particularly those that demonstrate your ability to provide excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for the role at Novuna Vehicle Solutions. Mention specific examples of how you've gone the extra mile for customers in the past.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a customer service role.
How to prepare for a job interview at Novuna Consumer Finance
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples of how you've gone the extra mile for customers in the past, as this aligns perfectly with what Novuna is looking for.
✨Demonstrate Strong Communication Skills
Since the role involves handling customer queries over the phone and via email, practice articulating your thoughts clearly. Be prepared to discuss how you listen, empathise, and build rapport with customers.
✨Familiarise Yourself with Electric Vehicles
Given that Novuna is involved in the electric vehicle revolution, it would be beneficial to have some knowledge about electric vehicles and their benefits. This will show your interest in the industry and help you connect with the company's mission.
✨Prepare for Teamwork Questions
As teamwork is essential in this role, think of examples where you've successfully collaborated with others. Be ready to discuss how you contribute to a positive team environment and support your colleagues.
