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- Tasks: Join our team to provide top-notch customer service and support business growth.
- Company: Essentra Components is a global leader in essential industrial components with over 65 years of experience.
- Benefits: Enjoy great career prospects, bonuses, generous leave, and employee discounts.
- Why this job: Be part of a proactive team that values problem-solving and customer satisfaction in a dynamic environment.
- Qualifications: A minimum of A Level standard and experience in a fast-paced service or sales environment.
- Other info: You'll need to provide evidence of your right to work in the UK during the interview.
The predicted salary is between 28800 - 43200 £ per year.
We are currently seeking a number of Customer Service Executives to join our established team in Jarrow. This is an office-based role requiring a customer service driven individual, who provides a hassle-free service to our customers, whilst supporting the business growth through generation of leads, upselling and cross sales. They should have strong attention to detail with minimum error rates and proactive problem solving approach.
The ideal candidate is confident and proactive with experience of customer service in a fast paced environment.
Responsibilities:
- Maintain accurate account and customer data.
- Respond to customers inquiry within SLA and aim for one call / case resolution.
- Identify and take ownership of customer concerns
- Identify new product opportunities and generate leads
- Liase and build network with internal departments
- Upsell and cross sell new products
- Follow up on all commercial activity
- Operate effectively and adhere to current business policy and procedures
- Delivers consistent performance and achieves KPI’s and business targets
- Drives self-development
- Mange time effectively and efficiently
- Understanding of company strategy and propositions
- Support other departments, dependant on the needs of the
Required Skills and Experience:
- Commercially aware
- Experience in service/sales environment
- Minimum “A” Level Standard
- Delivery of agreed commitments and objectives
- Highly organised
- Team player
- Strong work ethic
- Experience of Microsoft package (Excel, Word etc.) desirable
What we offer:
- Great career prospects
- Discretionary bonus
- Up to 5% matched pension contribution
- 4x annual salary life assurance
- 25 days annual leave plus bank holidays
- Employee discounts through Edenred
- Cycle to work scheme
- UK Sharesave Scheme
Essentra Components are a global market leader in plastic injection moulded, vinyl dip moulded and metal components. We have a history of over 65 years, producing essential components across a huge range of industries and applications.
Making it easier for our customers is our top priority. That\’s why we operate internationallyin29 countries across 4 continents. With every order, we offer a hassle-free experience through our 14 manufacturing facilities, 34 distribution centres and 40 sales and service locations.
We have over 45,000 standard parts and one of the world’s most extensive product offerings, all available for immediate dispatch and fast delivery.
Our product range features caps and plugs, wire and cable management, flange protection, knobs, handles and grips, access hardware, PCB and electronics hardware
Our Vision is to be “The world’s leading responsible hassle-free supplier of essential industrial components”
As part of our recruitment process you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at interview.
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Customer Service Executive employer: Frey Consulting Group
Contact Detail:
Frey Consulting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will not only help you answer customer inquiries more effectively but also enable you to identify upselling and cross-selling opportunities during your interactions.
✨Tip Number 2
Brush up on your problem-solving skills. In a fast-paced environment, being able to quickly identify and resolve customer concerns is crucial. Consider practising common customer service scenarios to enhance your confidence.
✨Tip Number 3
Network with current employees or reach out to us on social media. Engaging with our team can provide you with insights into our company culture and expectations, which can be beneficial during the interview process.
✨Tip Number 4
Demonstrate your organisational skills. Since the role requires maintaining accurate account and customer data, think of ways to showcase your ability to manage time and tasks efficiently during your discussions with us.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Emphasise skills like problem-solving, attention to detail, and any sales experience that aligns with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer inquiries or generated leads in previous positions.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, teamwork abilities, and work ethic. Mention your familiarity with Microsoft Office and any other relevant tools that could benefit the role.
Prepare for Potential Questions: Think about common interview questions related to customer service scenarios. Be ready to discuss how you would handle difficult customers or upsell products, demonstrating your proactive approach.
How to prepare for a job interview at Frey Consulting Group
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, especially in fast-paced environments. Be ready to share specific examples of how you've resolved customer issues efficiently and effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've identified problems and taken proactive steps to resolve them. This will show your potential employer that you can handle challenges and maintain a hassle-free service for customers.
✨Familiarise Yourself with the Company
Research Essentra Components and understand their products and services. Being knowledgeable about the company will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios during the interview. Practising how you would handle customer inquiries or complaints can help you feel more comfortable and showcase your communication skills.
