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For Companies At a Glance
- Tasks: Become the friendly face of our trains, helping customers and ensuring smooth journeys.
- Company: Join TransPennine Express, a leader in transforming the rail industry with a focus on people.
- Benefits: Enjoy a competitive salary, free travel for you and family, plus discounts and a pension scheme.
- Why this job: Make a real impact on customer experiences while developing your skills in a dynamic environment.
- Qualifications: Must be over 18, live within commuting distance, and pass medical and screening requirements.
- Other info: Flexible hours and a mix of training make this an exciting opportunity for growth.
The predicted salary is between 26960 - 35213 £ per year.
Trainee Train Conductors – Various Locations for Talent Pool
There\’s a lot more to this job than checking tickets. It\’s about creating rapport with customers and acting as the face of our business. With a mixture of classroom and practical training, you can progress to a Qualified Conductor in around three months.
Being a conductor, you need to know your stuff, routes and rules, issuing tickets and honouring rail cards, delays and other possible problems, which can be distressing for customers. We\’ll teach you what you need to know but it\’s at those times that the quality of your customer service, communication and dedication will be truly tested.
As confident in your decision making as you are under pressure, you\’ll be ready for every challenge that comes your way and no matter what hours you happen to be working that week (this is no regular 9-to-5 job).
If you\’re ready for the training, can be flexible about your working hours and will enjoy the critical responsibility and the opportunity to make the most of your natural people skills, then this is definitely the role for you.
We offer an attractive salary of £35,213 per annum, once qualified. During training, you\’ll receive £26,960 per annum. There\’s a final salary pension scheme and big savings on rail travel: free TransPennine Express journeys for you and free leisure journeys for your family. You and your family can also get discounts with other train operating companies. Your job comes with all kinds of benefits, discounts and a Cycle to Work scheme
Due to the safety responsibilities in the role applicants must
- Not have defective colour vision or under gone laser eye surgery
- You must be willing to work irregular and unsociable shift patterns
- You must live within a 60 minute commutable distance from the location you are applying for, evidence may be requested as proof of residence.
- You must be over 18 years old.
- You must be able to pass a drug and alcohol screening and meet the medical requirements for the role.
How to apply?
Applicants will be required to complete an online application form and questions. If successful we\’ll request online psychometric testing for you and if successful you\’ll be invited to a face to face interview with member of our customer experience team. If you\’ve got what we\’re looking for, we\’ll invite you to a medical examination and a drugs/alcohol screening as we need to make sure you can safely carry out the role.
What can we offer you?
- Excellent career prospects.
- A personal development plan.
- Structured training and development
- Competitive salary paid on 4 weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependants*.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years\’ service* for you and your dependants*.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there\’s someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family friendly maternity and paternity benefits.
- Plus, high street and lifestyle discounts as well as a cycle to work scheme*.
*Terms and conditions apply.
Going places has never felt better!
At TransPennine Express, it\’s our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it\’s ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we\’d love to have you onboard.
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Trainee or Qualified Conductor - Various Locations for Talent Pool employer: Tpexpress
Contact Detail:
Tpexpress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee or Qualified Conductor - Various Locations for Talent Pool
✨Tip Number 1
Familiarise yourself with the routes and regulations of the rail network. Understanding the basics will not only help you during the training but also impress the interviewers with your proactive approach.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Being able to demonstrate your ability to handle different situations and maintain a positive attitude will be crucial in this role.
✨Tip Number 3
Be prepared for the psychometric testing by researching common types of assessments used in the industry. Familiarity with these tests can help you perform better and showcase your suitability for the role.
✨Tip Number 4
Show your flexibility regarding working hours during the interview. Highlighting your willingness to adapt to irregular shifts will demonstrate that you understand the demands of the job and are ready to meet them.
We think you need these skills to ace Trainee or Qualified Conductor - Various Locations for Talent Pool
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what being a Trainee or Qualified Conductor entails. Familiarise yourself with the responsibilities, such as customer service and decision-making under pressure, to tailor your application accordingly.
Highlight Relevant Skills: In your CV and cover letter, emphasise your people skills, communication abilities, and any experience in customer service. Mention your flexibility regarding working hours, as this is crucial for the role.
Complete the Online Application Form: When filling out the online application form, ensure that all sections are completed accurately. Pay attention to any specific questions related to your suitability for the role and provide thoughtful responses.
Prepare for Psychometric Testing: If your application is successful, you will be required to undergo psychometric testing. Brush up on your problem-solving and situational judgement skills, as these tests often assess your ability to handle real-life scenarios relevant to the conductor role.
How to prepare for a job interview at Tpexpress
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Trainee or Qualified Conductor entails. Familiarise yourself with the responsibilities, such as ticket issuing and customer service, as well as the importance of safety and communication in this role.
✨Showcase Your People Skills
Since this job is all about creating rapport with customers, be prepared to share examples of how you've successfully interacted with people in the past. Highlight your ability to remain calm under pressure and how you handle difficult situations with empathy.
✨Demonstrate Flexibility
The role requires working irregular hours, so be ready to discuss your availability and willingness to adapt to different shift patterns. This shows that you're committed and understand the demands of the job.
✨Prepare for Psychometric Testing
If you get through the initial stages, you'll face psychometric testing. Brush up on your problem-solving and decision-making skills, as these tests often assess your ability to think critically and react under pressure.
