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For Companies At a Glance
- Tasks: Support 650+ employees with lab computing issues, troubleshooting hardware and software.
- Company: Join Cell Signaling Technology, a leader in life sciences dedicated to innovation and community impact.
- Benefits: Enjoy medical, dental, and vision insurance, generous PTO, tuition reimbursement, and a 401(k) match.
- Why this job: Be part of a mission-driven team that values diversity, community, and professional growth.
- Qualifications: High School Diploma, 4 years help desk experience, and expertise in Windows and Apple technologies.
- Other info: Physical ability to lift 50 pounds and travel between locations is required.
The predicted salary is between 30000 - 42000 £ per year.
Who we are…
Cell Signaling Technology (CST) is a different kind of life sciences company, one founded, owned, and run by active research scientists, with the highest standards of product and service quality, technological innovation, and scientific rigor for over 20 years. We consistently provide fellow scientists around the globe with best-in-class products and services to fuel their quests for discovery.
Helping researchers find new solutions is our main mission every day, but it\’s not our only mission. We\’re also dedicated to helping identify solutions to other problems facing our world. We believe that all businesses must be responsible and work in partnership with local communities, while seeking to minimize their environmental impact. That\’s why we joined 1% for the Planet as its first life science member, and have committed to achieving net-zero emissions by 2029.
The role…
The Lab Desktop Support Specialist provides day-to-day support to the company’s 650+ employees worldwide with a focus on the company’s laboratory computing environment, including troubleshooting and resolution of Macintosh and Windows hardware, software and network issues. The ideal candidate is highly customer focused and possesses strong analytical and troubleshooting skills.
You\’ll have the opportunity to…
- Install, upgrade, troubleshoot and configure desktops, laptops, peripherals, and other hardware
- Answer and respond to telephone, walk-in, e-mail and self-service requests in a courteous and professional manner
- Provide quality end user support including in-person break-fix, remote assistance and request fulfillment for new hardware and software
- Triage and escalate issues to other IT departments as appropriate
- Enter, update and close all support activity into the ticketing system within SLA
- Install, upgrade, troubleshoot and configure software including commercial software, custom software and SaaS software
- Provide support for remote employees as needed including but not limited to: VPN connectivity, password resets, etc.
- All other duties as assigned
Who you are and what you bring to the team…
- High School Diploma or equivalent
- Minimum 4 years of help desk experience supporting end users
- Experience with and expertise in Windows technology
- Experience supporting Apple technology (OS X and iOS)
- Excellent Customer Services skills both in person, via phone and written via a remote session/email/IM, etc.
- Strong analytical and troubleshooting skills
Ideally, you have…
- Previous experience working in a laboratory environment is highly desired
- Experience administering or using client/endpoint management software (inTune, LANDesk, JAMF, etc.)
- Experience with ticket management software
- Experience in the administration of user accounts and properties – creation, deletion and maintenance etc.
- Experience supporting users in an Active Directory environment
- Experience supporting Google G-Suite and related technologies
- Experience supporting Android platform
- Technical certifications are a plus (Microsoft, Apple, A+ etc.)
Physical Conditions/Physical Requirements…
- Physically able to safely lift and carry 50 pounds to move, install, unpack PC equipment etc. as required
- Transportation to drive between two locations (Danvers and Beverly)
What we offer…
At Cell Signaling Technology (CST), we recognize that people will always be our most important asset. Providing a safe, inclusive, and stimulating working environment that understands the importance of diversity, human dignity, and meaningful work is as important as establishing company policies that incorporate excellent health insurance and pay benefits. We recognize that the development of people is the key to their happiness and thus ensure every employee has impactful discussions with their manager and develops actionable performance and professional development plans. Lastly, we are committed to engaging and supporting our employees in committees and philanthropy that benefit their local communities and environment through community investment programs.
Benefits
- Medical (BCBS) and Dental (Delta Dental) plans paid at 90%
- Vision Insurance
- Life Insurance, Short and Long Term Disability
- Flexible Spending accounts
- 401(k) Plan with 6% match
- Tuition Reimbursement
- Generous PTO package
- Parental Leave
- Pet Insurance
- Employee Assistance Program
- Onsite Subsidized Cafeteria
- Free Parking
Cell Signaling Technology (CST) is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, status as a veteran or as a member of the military or status in any group protected by applicable federal or state laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
AGENCIES
All resumes submitted by search firms/employment agencies to any employee at Cell Signaling Technology (CST) via email, the Internet, or in any form and/or method will be deemed the sole property of CST unless CST engaged such search firms/employment agencies for this position and a valid agreement with CST is in place. In the event a candidate who was submitted outside of the CST agency engagement process is hired, no fee or payment of any kind will be paid.
If you are a California resident, more details on how we process your personal information can be found here.
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Lab Desktop Support Specialist employer: Cell Signaling Technology (CST)
Contact Detail:
Cell Signaling Technology (CST) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lab Desktop Support Specialist
✨Tip Number 1
Familiarise yourself with both Windows and Mac operating systems, as the role requires expertise in troubleshooting both. Consider setting up a home lab environment where you can practice installing, upgrading, and configuring software and hardware.
✨Tip Number 2
Brush up on your customer service skills, as this position is highly customer-focused. Role-play scenarios with friends or family to improve your communication and problem-solving abilities when dealing with end users.
✨Tip Number 3
Gain experience with ticket management software and client/endpoint management tools like InTune or JAMF. You could explore online tutorials or courses to get hands-on experience with these systems before applying.
✨Tip Number 4
If you have any relevant technical certifications, make sure to highlight them during your networking efforts. Attend local tech meetups or online forums to connect with professionals in the field who might provide insights or referrals for the position.
We think you need these skills to ace Lab Desktop Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in help desk support and familiarity with both Windows and Apple technologies. Use specific examples that demonstrate your troubleshooting skills and customer service experience.
Craft a Strong Cover Letter: In your cover letter, express your passion for supporting scientific research and how your skills align with the mission of Cell Signaling Technology. Mention any experience you have in laboratory environments and your commitment to quality service.
Showcase Technical Skills: Clearly list your technical skills related to desktop support, including any experience with ticket management software and client/endpoint management tools. Highlight any certifications you hold, as these can set you apart from other candidates.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Cell Signaling Technology (CST)
✨Show Your Technical Skills
Be prepared to discuss your experience with both Windows and Apple technologies. Highlight specific troubleshooting scenarios you've encountered and how you resolved them, as this role requires strong analytical skills.
✨Demonstrate Customer Service Excellence
Since the position is highly customer-focused, share examples of how you've provided exceptional support in previous roles. Emphasise your communication skills and ability to handle requests professionally, whether in person or remotely.
✨Familiarise Yourself with the Company’s Mission
Understand Cell Signaling Technology's commitment to scientific innovation and community responsibility. Be ready to discuss how your values align with theirs and how you can contribute to their mission of helping researchers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Practice articulating your thought process when troubleshooting issues, especially in a lab environment, as this will demonstrate your readiness for the role.
