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For Companies At a Glance
- Tasks: Lead and motivate the sales team to exceed targets and deliver top-notch customer service.
- Company: Join Charles Tyrwhitt, a brand dedicated to making men dress well with stylish solutions.
- Benefits: Enjoy a bonus scheme, uniform allowance, cycle to work scheme, and fun team-building activities.
- Why this job: Be part of a creative, collaborative environment that values your input and professional growth.
- Qualifications: Previous retail experience at Supervisor or Key Holder level with a passion for customer service required.
- Other info: This is for a new store opening in Solihull in Summer 2025.
The predicted salary is between 24000 - 36000 £ per year.
The Role
At Charles Tyrwhitt, our purpose is to “Make it easy for men to dress well,” and we can’t do that without our specialist teams.
We’re currently seeking a Supervisor for our new store in Solihull, opening Summer 2025!
This is a 40-hour contract. Candidates must be flexible to work across weekdays, weekends, and Bank Holidays.
What you will be doing
The Supervisor plays a key role in the store’s leadership, coaching and motivating the sales team to exceed targets, maximize KPIs, and deliver excellent customer service. You will foster a professional and enjoyable store environment, promote a winning mentality, and champion colleague engagement by leading by example. The Supervisor will also be an expert in CT products, customer service, and sales skills, providing training and encouraging staff development.
Additionally, you will assist with operational, compliance, and administrative tasks to ensure smooth store operations, adhering to company policies, health and safety guidelines, and security procedures.
What we are looking for
We seek someone with previous retail experience at a Supervisor or Key Holder level. A passion for customer service and a proven ability to deliver strong sales are essential.
At CT, we value our 3 BE’s: “BE the BOSS,” “BE the CUSTOMER,” and “BE the BEST.” We believe in a collaborative environment, driven by our Tyrwhitteers, who are proactive and dedicated to positive change.
What you can expect from us:
Our benefits include:
- Excellent bonus scheme paid quarterly upon hitting store targets
- Uniform allowance refreshed every 6 months
- Support for commuting, including cycle to work schemes, relocation packages, and season ticket loans for London stores
- Fun fund for social activities and team events
- Professional development through the Tyrwhitt Academy, including product knowledge, customer service training, and apprenticeship qualifications
Who we are
Nicholas Charles Tyrwhitt Wheeler founded the brand over 30 years ago with a vision to make high-quality shirts accessible to all men. Today, we are about more than just shirts; our purpose is to “make it easy for men to dress well,” providing stylish solutions for every occasion. Our flagship store is on London’s Jermyn Street, with offices in London Bridge, Manhattan, Milton Keynes, and beyond. We are committed to sustainability, ethical practices, and giving back to the community.
‘I am Proud and Free to be me!’
Our diverse Tyrwhitteers enjoy a culture of empowerment and fun, guided by our 3 BE-liefs: “BE the BOSS,” “BE the CUSTOMER,” and “BE the BEST.”
#J-18808-Ljbffr
Supervisor - Solihull (New Store Opening) employer: Charles Tyrwhitt
Contact Detail:
Charles Tyrwhitt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Solihull (New Store Opening)
✨Tip Number 1
Familiarise yourself with Charles Tyrwhitt's brand values and product range. Understanding their mission to 'make it easy for men to dress well' will help you align your approach during interviews and demonstrate your passion for customer service.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated a team in previous roles. Highlighting your ability to coach and inspire others will resonate well with the expectations for the Supervisor position.
✨Tip Number 3
Be ready to discuss your experience with KPIs and sales targets. Prepare specific instances where you exceeded goals or improved team performance, as this will demonstrate your capability to drive results in the new store.
✨Tip Number 4
Research the local market in Solihull and understand the customer demographics. Being knowledgeable about the area will show your commitment to the role and your readiness to engage with the community effectively.
We think you need these skills to ace Supervisor - Solihull (New Store Opening)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous retail experience, especially in supervisory roles. Emphasise your achievements in customer service and sales targets to align with what Charles Tyrwhitt is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've motivated others and exceeded sales targets in the past.
Showcase Your Knowledge of the Brand: Demonstrate your understanding of Charles Tyrwhitt's values and mission in your application. Mention their focus on quality and customer satisfaction, and explain how you can contribute to this ethos.
Highlight Flexibility and Team Spirit: Since the role requires flexibility in working hours, make sure to mention your availability. Also, discuss your experience in fostering a collaborative team environment, as teamwork is crucial for success in this position.
How to prepare for a job interview at Charles Tyrwhitt
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples from your previous roles where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with what Charles Tyrwhitt values.
✨Demonstrate Leadership Skills
As a Supervisor, you'll be expected to lead and motivate your team. Prepare to discuss your leadership style and provide examples of how you've successfully coached or mentored others in a retail environment.
✨Familiarise Yourself with the Brand
Research Charles Tyrwhitt's products and their brand ethos. Being knowledgeable about their offerings will not only impress your interviewers but also show that you're genuinely interested in the role and the company.
✨Emphasise Flexibility and Teamwork
Since the role requires flexibility in working hours, be ready to discuss your availability and willingness to work weekends and Bank Holidays. Highlight any past experiences where you contributed to a positive team environment, as teamwork is crucial at Charles Tyrwhitt.
