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- Tasks: Join our Lettings Insurance team to support customers and manage insurance queries.
- Company: Be part of the UK's largest property services group with extensive market coverage.
- Benefits: Enjoy 23 days annual leave, a pension scheme, and discounts on retail and travel.
- Why this job: Gain valuable experience in a fast-paced environment while developing your skills and career.
- Qualifications: Customer service skills and a proactive attitude are essential; quality control experience is a plus.
- Other info: We celebrate diversity and encourage all candidates to apply, even if you don't meet every requirement.
The predicted salary is between 28800 - 43200 £ per year.
Estate agency – Lettings
We are looking for an enthusiastic and motivated customer service specialist who wants to be a part of our passionate and dedicated Lettings Insurance team.
As a Lettings Insurance Administrator, you will be working for the UK`s largest property services group where we serve our customers in multiple locations. We have unparalleled coverage of the UK property market, and we are uniquely placed to support our customers across the residential and commercial property markets.
Responsibilities of a Lettings Insurance Administrator:
- Logging all support calls to demonstrate response times and resource
- Ensuring you have a comprehensive understanding of the current Lettings Insurance products being sold through the branch network in order that you can support and assist the branch network with any queries
- Processing requests for new users
- Following up all new users requests to ensure that Branch Managers
- Carrying out quality control audits on various areas of the sale of general insurance within the lettings branches, to ensure that all are compliant with the currently agreed audit matrix
- Assisting with the annual (and other periodic) compliance auditing of branches and colleagues to ensure that the full requirements of CPS are met
- Maintaining comprehensive records of the results of all quality control audits in order that these can be submitted to CPS as part of their auditing of CRL processes and sales
- Completing weekly dashboard, reports and general MI relating to the areas covered by your role.
- Monitoring the general insurance mailboxes for various products to ensure that all queries are answered promptly
- Compliance auditing and checks for various insurance products offered within the business
Skills & Experience of a Lettings Insurance Administrator
- Quality Control and Auditing experience preferable
- First class customer service skills
- Excellent organisation, prioritisation and time management skills with a strong attention to detail
- Ability to work proactively and comfortable / excited at using their own initiative in a fast-paced environment where priorities can change regularly
- Strong communication, influencing and relationship skills
- High levels of energy, drive, enthusiasm with a passion for developing themselves and being an active and supportive member of a high performing team
- High level of competency in IT along with excellent written and spoken English
Benefits for a Lettings Insurance Administrator:
- Pension scheme
- 23 days annual leave, increasing with service
- Training and career progression opportunities throughout the business
- Industry recognised qualifications
- Discount schemes covering retail, entertainment, travel and health
- Free on-site parking
Countrywide, part of the Connells Group, is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
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Lettings Insurance Administrator employer: Finders Keepers Ltd.
Contact Detail:
Finders Keepers Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Insurance Administrator
✨Tip Number 1
Familiarise yourself with the current Lettings Insurance products offered by the company. This knowledge will not only help you answer queries effectively but also demonstrate your commitment and understanding of the role during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer queries or complaints in the past. This will highlight your ability to thrive in a fast-paced environment and your proactive approach.
✨Tip Number 3
Brush up on your organisational and time management skills. Be ready to discuss how you prioritise tasks and manage your time effectively, especially when dealing with multiple queries or audits simultaneously.
✨Tip Number 4
Prepare to demonstrate your IT competency. Familiarise yourself with common software tools used in customer service and auditing processes, as this will show that you're ready to hit the ground running in the role.
We think you need these skills to ace Lettings Insurance Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Lettings Insurance Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Your CV should clearly showcase your customer service experience, organisational skills, and any relevant quality control or auditing experience. Use bullet points for clarity and ensure it is well-structured.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Lettings Insurance team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Finders Keepers Ltd.
✨Know Your Products
Make sure you have a solid understanding of the Lettings Insurance products offered by the company. This will help you answer questions confidently and demonstrate your ability to support the branch network effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your first-class customer service skills. Be ready to discuss how you've handled challenging situations and maintained a positive attitude.
✨Demonstrate Organisational Skills
Since the role requires excellent organisation and time management, be prepared to discuss how you prioritise tasks and manage your time effectively in a fast-paced environment.
✨Emphasise Teamwork and Initiative
Highlight your ability to work proactively and as part of a team. Share examples of how you've contributed to team success and taken the initiative in previous roles.
