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- Tasks: Provide excellent customer service and manage requests in a fast-paced environment.
- Company: Join the UK's largest light commercial vehicle rental provider, part of ZIGUP.
- Benefits: Enjoy 24 days annual leave, mental health support, and financial wellbeing perks.
- Why this job: Be part of a dynamic team that values collaboration and outstanding service.
- Qualifications: Strong communication skills, empathy, and good IT literacy required.
- Other info: 12-month fixed-term contract with opportunities for career growth.
The predicted salary is between 19800 - 23800 £ per year.
We are excited you have visited our Careers page. We are seeking talented individuals who are excellent in their field of expertise and possess the skills necessary to help us meet future business challenges.
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Customer Service Advisor
Reference: JUL20254353
Expiry date: 2025-08-04 08:57:00.000
Location: Darlington Head Office
Benefits: A superb range of exclusive benefits and discounts
This is a great opportunity to join one of the UK’s leading vehicle rental specialists as a Customer Service Representative in our contact centre in Darlington.
Working in our dedicated Customer Support Centre, the key purpose of this role is to act as a liaison between Northgate and its diverse Customer base. Operating in a business-to-business environment, key attributes for success include effectively managing customer data, job card creation, documents, inbound contacts, generating invoices, and maintaining customer satisfaction and communication at the core of every decision and action.
This role is crucial to our success and offers opportunities for development across three grades within the CSR.
- Manage large volumes of communications in a timely and professional manner (calls, emails, web chat)
- Champion the customer in everything you do. Collaborate with other departments/suppliers to deliver exceptional service
- Proactively identify customer needs, clarify information, and offer solutions or alternatives
- Take ownership of issues and ensure satisfactory resolutions with minimal escalations, achieving right first time, every time
- Understand customer requirements for services and products
- Maintain accurate records in our management systems
- Provide information and advice on our products and services
- Stay up to date with communication, development, and changes within the business to ensure accurate information is provided to customers
- Achieve personal and team quality, productivity, and volume targets
Of course, a great basic salary, but there’s much more available at Northgate Vehicle Hire. Some of our popular benefits include:
- 24 days annual leave (+ bank holidays) and an extra day’s leave for your birthday
- Free life assurance
- Discounted, flexible gym memberships
- Exclusive employee vehicle-leasing schemes
- Pension & Save-as-you-Earn share scheme
- Our Benefits App offering unlimited access to a wide range of retailer discounts and cashback deals (including Tesco, Asda, Currys, B&Q, Wickes)
Be part of the future of vehicle rental
If you are interested in joining our amazing team in Darlington, we encourage you to find out more.
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Customer Service Advisor employer: Northgate Vehicle Hire Limited
Contact Detail:
Northgate Vehicle Hire Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with our company values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with ours. This shows that you're not just looking for a job, but are genuinely interested in being part of our team.
✨Tip Number 2
Prepare to discuss specific examples of how you've provided excellent customer service in the past. Think about challenging situations you've faced and how you resolved them, as this will highlight your problem-solving skills and ability to handle pressure.
✨Tip Number 3
Research common customer service scenarios related to vehicle servicing and compliance. Being knowledgeable about these topics will allow you to engage in meaningful conversations during interviews and show that you're proactive about understanding the role.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Customer Service Advisor role, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills like communication, problem-solving, and any specific achievements that demonstrate your ability to meet KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you are interested in the role and how your skills align with the company's values and the job requirements.
Highlight Relevant Skills: In your application, specifically mention your administration skills, IT literacy, and any experience in a fast-paced environment. Use examples to illustrate how you've successfully managed customer requests in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Northgate Vehicle Hire Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Your Communication Skills
Since exceptional communication is key for this position, practice articulating your thoughts clearly and confidently. During the interview, listen actively and respond thoughtfully to show that you can engage effectively with customers and colleagues alike.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to think on your feet and provide effective solutions.
✨Research the Company and Its Values
Familiarise yourself with the company's mission and values. Be ready to explain how your personal values align with theirs, and why you want to be part of their team. This shows genuine interest and helps you stand out as a candidate.
