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- Tasks: Be the first point of contact for families needing home care support.
- Company: Griswold Home Care connects families with compassionate caregivers in Shrewsbury, MA.
- Benefits: Enjoy competitive pay, health insurance, 401(k) matching, and paid time off.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: High school diploma required; customer service or caregiving experience is a plus.
- Other info: Join a mission-driven team that values empathy and professionalism.
The predicted salary is between 30000 - 42000 £ per year.
Be the first connection—and the ongoing support—for families in need.
Griswold Home Care in Shrewsbury, MA is seeking a Care Coordinator to serve as the first point of contact for phone calls, emails, texts, and general inquiries. Whether it’s a family seeking help for a loved one, a caregiver looking for work, or a referral partner reaching out—you’ll provide a warm, professional, and responsive experience that reflects the heart of our mission.
As a Care Coordinator, you won’t just be the first voice people hear—you’ll also support them throughout their home care journey. From the first phone call to ongoing scheduling and coordination, you’ll play a central role in ensuring every client and caregiver relationship runs smoothly and compassionately. You’ll be the go-to contact for families and caregivers alike, helping manage care with professionalism, empathy, and efficiency.
What You\’ll Do :
- Respond to all incoming calls, emails, and text messages with care and urgency
- Be the first point of contact for clients, families, caregivers, job seekers, and partners
- Assist families and loved ones in coordinating home care for seniors or individuals with disabilities
- Match caregivers to clients based on care needs and compatibility
- Schedule caregiver shifts and fill urgent or last-minute openings
- Conduct caregiver interviews, background checks, and onboarding
- Maintain organized, compliant employee records
- Participate in a shared on-call rotation to ensure ongoing care coverage
Who You Are :
- Friendly, calm, and professional communicator — by phone, email, and text
- Detail-oriented, organized, and comfortable juggling multiple tasks
- A team player who thrives in a collaborative, fast-paced office
- High school diploma or GED required (college or healthcare experience is a plus)
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience in caregiving, staffing, or customer service is a plus
What We Offer :
- Competitive pay with room to grow
- Health insurance options
- 401(k) with potential employer match
- Paid Time Off and Paid Medical Family Leave
- Team-based, supportive culture
- A meaningful role that connects people to life-changing care
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Care Coordinator | Shrewsbury, MA | Griswold Rabinovitz Division employer: Griswold Home Care
Contact Detail:
Griswold Home Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator | Shrewsbury, MA | Griswold Rabinovitz Division
✨Tip Number 1
Familiarise yourself with the home care industry and the specific needs of families seeking care. Understanding the challenges they face will help you connect better during interviews and demonstrate your empathy.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. As a Care Coordinator, you'll need to convey warmth and professionalism, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Network with professionals in the caregiving and healthcare sectors. Attend local events or join online forums to meet people who can provide insights or even referrals for the position at Griswold Home Care.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will highlight your ability to juggle responsibilities effectively, which is crucial for a Care Coordinator.
We think you need these skills to ace Care Coordinator | Shrewsbury, MA | Griswold Rabinovitz Division
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Care Coordinator. Tailor your application to highlight relevant experiences that demonstrate your ability to manage multiple tasks and communicate effectively.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for helping others and your understanding of the home care industry. Mention specific examples from your past experiences that showcase your communication skills and ability to coordinate care.
Highlight Relevant Skills: In your CV, emphasise skills that are crucial for the role, such as organisation, attention to detail, and proficiency in Microsoft Office. If you have experience in caregiving or customer service, make sure to include that as well.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are key traits for a Care Coordinator.
How to prepare for a job interview at Griswold Home Care
✨Show Your Empathy
As a Care Coordinator, empathy is key. During the interview, share examples of how you've supported others in challenging situations. This will demonstrate your ability to connect with families and caregivers on a personal level.
✨Highlight Your Organisational Skills
The role requires juggling multiple tasks efficiently. Be prepared to discuss your organisational strategies and tools you use to stay on top of your responsibilities. Mention any experience with scheduling or managing records.
✨Demonstrate Communication Skills
Since you'll be the first point of contact, effective communication is crucial. Practice articulating your thoughts clearly and professionally. Consider role-playing common scenarios you might encounter in the position.
✨Research the Company Culture
Understanding Griswold Home Care's mission and values will help you align your answers with their expectations. Familiarise yourself with their approach to care and be ready to discuss how you can contribute to their supportive culture.
