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For Companies At a Glance
- Tasks: Provide expert healthcare advice and support to customers via digital consultations.
- Company: Join Boots, a leading pharmacy chain dedicated to inclusivity and excellent patient care.
- Benefits: Enjoy flexible working options, generous discounts, and a comprehensive benefits package.
- Why this job: Be part of a transformative team making a real impact on patient health across England.
- Qualifications: Must be a registered pharmacist with strong communication and problem-solving skills.
- Other info: Open to part-time roles and offers support for applicants needing adjustments.
The predicted salary is between 36000 - 60000 £ per year.
Recruitment Partner: Matt Haywood – matt.haywood@boots.co.uk
About the role
As a pharmacist with us you\’ll be providing excellent customer and patient care – it\’s listening and providing your expert advice and reassurance to deliver healthcare services. This is an exciting opportunity during a period of transformation to join a new team providing services to customers and patients across England in the growing Customer Support Centre.
Key responsibilities
- Delivering New Medicines Service (NMS)conversations in line with the service specification, with the potential to expand to other services.
- Ability to deliver quality patient consultation via digital/virtual routes (e.g. telephone, video calls)
- Deep understanding of NMS, including drugs/conditions eligibility, always acting in the best interests of the patient, and makes consultation records to a high standard
- Able to work efficiently in order to achieve business ambitions and goals, to support the call centre performance
- Uses IT skills appropriate to role e.g. able to navigate Columbus efficiently or other activity involving digital systems
- Takes responsibility to keep practice up to date and continually learns to improve practice
- Delivering exceptional patient care to support a positive customer experience.
What you\’ll need to have
- Pharmacist registered with the GPhC/PSNI/PSI with high personal credibility
- Maintains a CPD portfolio and meets revalidation criteria.
- Role model for patient-centred care and consultation skills
- Effective communication skills, including:
- Verbal communication over the phone
- Great communication skills (both written and verbal)
- Confident in building professional networks with key stakeholders
- Able to prioritise workload effectively
- Able to work independently
- Problem solving capability and be able to respond to unknown or unusual scenarios/queries
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What\’s next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
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Healthcare Services Pharmacist employer: Boots UK
Contact Detail:
Boots UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Services Pharmacist
✨Tip Number 1
Familiarise yourself with the New Medicines Service (NMS) and its specifications. Understanding the eligibility criteria for drugs and conditions will not only boost your confidence but also demonstrate your commitment to patient care during interviews.
✨Tip Number 2
Practice your communication skills, especially in a digital context. Since the role involves delivering consultations via phone or video calls, being articulate and clear in your communication will set you apart from other candidates.
✨Tip Number 3
Network with current pharmacists or professionals in similar roles. Engaging with them can provide insights into the company culture at Boots and the specific expectations for the Healthcare Services Pharmacist position.
✨Tip Number 4
Stay updated on the latest developments in pharmacy practice and patient care. Showing that you are proactive about your continuous professional development (CPD) can impress interviewers and highlight your dedication to the field.
We think you need these skills to ace Healthcare Services Pharmacist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Healthcare Services Pharmacist position. Familiarise yourself with the New Medicines Service (NMS) and how it relates to patient care.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your communication skills, problem-solving abilities, and any experience with digital consultation methods.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for patient-centred care and your understanding of the role. Mention specific examples of how you've delivered exceptional patient care in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Boots UK
✨Showcase Your Patient-Centred Approach
During the interview, emphasise your commitment to patient care. Share specific examples of how you've provided exceptional service in previous roles, particularly in challenging situations.
✨Demonstrate Your IT Proficiency
Since the role involves using digital systems like Columbus, be prepared to discuss your experience with similar technologies. Highlight any relevant skills that showcase your ability to navigate these systems efficiently.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of examples where you had to respond to unusual queries or scenarios, and explain your thought process and the outcomes.
✨Communicate Effectively
Given the importance of communication in this role, practice articulating your thoughts clearly. Be ready to demonstrate your verbal and written communication skills, perhaps by discussing a complex topic in simple terms.
