Clinical Support Assistant

Employer Northumberland, Tyne and Wear NHS Foundation Trust Location New Castle, United Kingdom Salary Competitive Closing date 5 Jul 2025

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, \’I\’ve seen somewhere I can fit in and be myself.\’ We\’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we\’ve got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there\’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Association
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

Always improving

CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We\’re always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay

Job overview

An exciting opportunity has arisen for a Band 3 Clinical Support Assistant to work in Newcastle/Gateshead Step Up Hub Team.

The post will involve working as part of a team that provides high quality community mental health care and treatment. This post is specifically to be involved in the physical health pathway and support with clinic sessions.

If you are successful your role will be to assist in the delivery of care and treatment to service users who have a variety of needs, diverse presentations and a range of mental health conditions under the direction and guidance of a registered practitioner.

An aspect of the role is to work alongside nursing colleagues, in the teams physical treatment clinics.

The team consists of a well-established mix of professionals that work collaboratively to deliver individualised care.

The role involves supporting the clinical members of the team to deliver evidence based treatment and to engage in collaborative working across the multi-agency team.

The Newcastle and Gateshead Step Up Hub is a team who were established to care for patients who have a complex and enduring mental health difficultly of a psychotic nature who require an intensive and assertive psychosocial approach to engage them in their care, treatment, manage risk and avoid reoccurring hospital admissions.

You will be provided with additional training and regular clinical supervision.

Main duties of the job

To assist in the delivery of care to service users who have a variety of needs, diverse presentations and a range of mental health conditions, under the direction of a registered practitioner.

To implement and evaluate care within a prescribed framework as a member of the care team ensuring that high quality, individualised care is delivered and that this promotes recovery and wellbeing and maximises independence.

To support in the running of treatment clinics including phlebotomy and physical health checks.

To maintain electronic health records of any treatment interventions completed.

To work as a member of the team in providing excellent and effective person centred care.

To provide compassionate care that is based on empathy, kindness, respect and dignity.

To actively engage with supervision and appraisal process as identified in Trust policy.

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Detailed job description and main responsibilities

Please find attached job description for full details.

Advertising date : 2nd July 2025

Closing date : 16th July 2025

We welcome your application.

Please note – this vacancy will close once a suitable amount of applications are received.

Person specification

Education and qualification

Essential criteria

• Senior Healthcare Support Worker or equivalent or working towards
• Willing to work towards being trained in phlebotomy

Desirable criteria

• Experience of working within a relevant clinical service
• GCSE A-C in maths and English or equivalent.

Knowledge and Experience

Essential criteria

• Experience of working/ volunteering in an appropriate care setting
• Experience of working with service users who have complex needs

Desirable criteria

• Knowledge or Experience of substance/alcohol misuse
• Previous experience in a community setting
• Experience of involving service users/ carers in evaluation/planning and monitoring of services

Skills

Essential criteria

• Good verbal and written communication skills.
• Competent in the use of Information technology
• Experience working within and MDT
• Demonstrate good organisational skills

Desirable criteria

• Ability to contribute to a learning environment
• Phlebotomy training
• ECG training

Additional Requirements

Essential criteria

• Ability to meet the mobility and geographical requirements of the rural post

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Please be aware this vacancy may close earlier than the stated closing date, should an appropriate number of applications be received.
Documents to download

• Job Description (PDF, 447.7KB)
• Tips on how to complete your application (PDF, 171.4KB)
• Reference Guidelines for Applicants – Please Read (PDF, 20.0KB)
• Interview Guarantee Scheme (PDF, 127.3KB)
• Employee Benefits (PDF, 922.8KB)

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