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For Companies At a Glance
- Tasks: Lead daily hotel operations and manage department heads for top-notch guest experiences.
- Company: RBH is a leading hospitality management company, recognised as a Top 30 Best Place to Work.
- Benefits: Enjoy flexible working, discounted hotel stays, free meals, and wellness events throughout the year.
- Why this job: Join a passionate team focused on service excellence and personal growth in a vibrant industry.
- Qualifications: Proven leadership in hotel operations with strong financial acumen and exceptional communication skills.
The predicted salary is between 28800 - 42000 £ per year.
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Join to apply for the Operations Manager role at RBH
This range is provided by RBH. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
Our Benefits
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day\’s leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF AN OPERATIONS MANAGER AT OUR HOTEL
- Oversee daily hotel operations, ensuring all departments (front office, housekeeping, F&B, maintenance) are running smoothly and efficiently.
- Lead and manage department heads and staff, providing guidance, support, and training to ensure high levels of service.
- Monitor guest feedback and address any complaints or concerns promptly, ensuring high levels of guest satisfaction.
- Review financial performance, including key metrics such as occupancy rates, revenue per available room (RevPAR), and F&B revenue, and implement strategies to improve profitability.
- Ensure the hotel meets or exceeds quality standards for cleanliness, maintenance, and guest safety through regular inspections and evaluations.
- Collaborate with Sales, Marketing, and HR to align operational goals with overall business objectives and maximize revenue.
- Ensure compliance with health, safety, and environmental regulations; lead staff training on emergency procedures and best practices.
- Communicate operational performance and challenges to senior management through regular reports on guest satisfaction, financial results, and operational metrics.
- Maintain clear communication and coordination between departments to ensure a seamless guest experience and operational efficiency.
What We Need From You
- Proven leadership skills with the ability to motivate and manage teams, ensuring a positive and productive work environment.
- Strong experience in hotel operations, with a deep understanding of Front Office, Housekeeping, F&B, and Maintenance management.
- Excellent financial acumen, including the ability to support with budgets, monitor performance, and implement cost-control measures.
- A guest-centric mindset with a focus on delivering exceptional service and resolving guest issues promptly and professionally.
- Strong problem-solving abilities, capable of thinking on your feet and addressing operational issues quickly and efficiently.
- Exceptional communication skills, with the ability to interact effectively with guests, staff, and senior management.
- Ability to multitask and manage time effectively in a fast-paced, dynamic environment.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
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Industries
Hospitality
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Operations Manager employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with RBH's values and culture. Since they prioritise their people and diversity, showcasing your alignment with these values during any interactions can set you apart from other candidates.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in operations management. Engaging with current or former employees of RBH can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational efficiency or guest satisfaction in previous roles. Being able to articulate your successes will demonstrate your capability to excel as an Operations Manager.
✨Tip Number 4
Stay updated on the latest trends in hotel management and customer service. Showing that you're knowledgeable about current industry practices can impress interviewers and highlight your commitment to continuous improvement.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel operations, particularly in areas like Front Office, Housekeeping, and F&B management. Use specific examples to demonstrate your leadership skills and financial acumen.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of RBH's values. Mention how your skills align with their focus on guest satisfaction and operational efficiency.
Highlight Problem-Solving Skills: In your application, emphasise your ability to think on your feet and resolve operational issues quickly. Provide examples of past experiences where you successfully managed challenges in a fast-paced environment.
Showcase Communication Abilities: Demonstrate your exceptional communication skills by detailing how you've effectively interacted with guests, staff, and senior management in previous roles. This is crucial for the Operations Manager position.
How to prepare for a job interview at RBH
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to lead and motivate teams. Prepare examples from your past experiences where you successfully managed a team or resolved conflicts, highlighting your leadership style and the positive outcomes.
✨Understand Hotel Operations
Familiarise yourself with the various departments within hotel operations, such as Front Office, Housekeeping, and F&B. Be ready to discuss how you would ensure these departments work together efficiently to enhance guest satisfaction and operational performance.
✨Prepare for Financial Discussions
Since financial acumen is crucial for this role, brush up on key metrics like RevPAR and occupancy rates. Be prepared to discuss how you've previously monitored financial performance and implemented strategies to improve profitability.
✨Emphasise Guest-Centric Mindset
RBH values exceptional service, so be ready to share specific examples of how you've handled guest complaints or improved guest experiences in the past. Highlight your problem-solving skills and your commitment to maintaining high standards of service.
