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- Tasks: Provide top-notch support for Windows systems and troubleshoot tech issues daily.
- Company: Join InfiCare Inc., a leader in IT services and consulting.
- Benefits: Enjoy a competitive salary, full-time hours, and great benefits.
- Why this job: Be part of a dynamic team that values innovation and community knowledge.
- Qualifications: 8+ years in customer service with Windows OS; certifications in ITIL and Agile preferred.
- Other info: Onsite role in Plymouth, MA with two openings for L1 and L2 positions.
The predicted salary is between 32000 - 36000 £ per year.
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Location: Plymouth, MA – Onsite role
Duration: Full-time job
Pay Rate: $43K to $50K + Benefits
Note: There are 2 openings for L1 and L2, with the client salary mentioned as the same.
Candidate must have experience with Windows 11.
Required Technical and Professional Expertise:
- 8+ years’ experience in customer service and support of Windows Operating Systems in a global enterprise environment, including software and hardware troubleshooting.
- Experience with technologies such as AD, DNS, Exchange, and Citrix.
- 6+ years of experience with Configuration Management, MDM, and Deployment methods using SCCM and Intune.
- Basic experience with troubleshooting and working with Apple devices is an added advantage.
- Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments.
- Knowledge of Windows 11 new features, feature updates, and industry best practices.
- Understanding of Microsoft Patching Cycles & Policies (e.g., WSUS, Win10 Update Rings).
- Knowledge of emerging enterprise technologies such as Azure, Intune, Windows Analytics, Autopilot.
- Understanding of Office 365 or Microsoft 365 technologies and client support or project interactions.
- Active technical certifications are an asset.
- ITIL Foundation and Agile experience are required.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
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Service Desk Analyst employer: InfiCare Inc.
Contact Detail:
InfiCare Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the latest features of Windows 11 and be prepared to discuss them in detail. This will show your potential employer that you are not only knowledgeable but also proactive about staying updated with industry trends.
✨Tip Number 2
Highlight your experience with Configuration Management and deployment methods like SCCM and Intune during any discussions. Be ready to provide specific examples of how you've successfully implemented these technologies in past roles.
✨Tip Number 3
If you have experience with Apple devices, make sure to mention it. Even basic knowledge can set you apart from other candidates, especially since the job description notes it as an added advantage.
✨Tip Number 4
Prepare to discuss your understanding of ITIL and Agile methodologies. Being able to articulate how these frameworks have influenced your work will demonstrate your capability to thrive in a structured IT environment.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 8+ years of experience in customer service and support, particularly with Windows Operating Systems. Include specific examples of troubleshooting and deployment methods you've used.
Craft a Strong Cover Letter: In your cover letter, emphasise your familiarity with technologies like AD, DNS, Exchange, and Citrix. Mention any relevant certifications and how they align with the job requirements.
Showcase Relevant Experience: Detail your experience with Configuration Management, MDM, and Deployment methods using SCCM and Intune. Highlight any work with Apple devices, as this is considered an added advantage.
Highlight Continuous Learning: Mention any active technical certifications you hold and your understanding of Microsoft Patching Cycles & Policies. This shows your commitment to staying updated with industry best practices.
How to prepare for a job interview at InfiCare Inc.
✨Showcase Your Technical Expertise
Make sure to highlight your experience with Windows 11 and other relevant technologies like AD, DNS, and Citrix. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past.
✨Demonstrate Customer Service Skills
Since this role is customer-facing, share examples of how you've successfully resolved customer issues in previous positions. Emphasise your ability to communicate effectively and maintain a positive attitude under pressure.
✨Familiarise Yourself with ITIL and Agile Methodologies
Brush up on ITIL Foundation principles and Agile practices, as these are required for the role. Be ready to explain how you've applied these methodologies in your work to improve service delivery.
✨Prepare Questions About the Company
Research InfiCare Inc. and prepare thoughtful questions about their operations, culture, and future projects. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
