Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage hotel operations and lead the Night Team to ensure top-notch customer service.
- Company: RBH is a leading hospitality management company, recognised as a Top 30 Best Place to Work.
- Benefits: Enjoy discounted hotel rates, extra holiday for your birthday, flexible hours, and free meals on duty.
- Why this job: Join a diverse team focused on wellbeing and sustainability in a vibrant hospitality environment.
- Qualifications: No specific qualifications required; just bring your passion for customer service and teamwork.
- Other info: This role requires an EU work permit and offers a chance to grow in the hospitality industry.
The predicted salary is between 28800 - 43200 £ per year.
Hampton by Hilton Manchester Northern Quarter , 41 Rochdale Road, Manchester, Lancashire, M4 4HT
SHARE:
JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey…
Description
Our new hotel virtual tour (click on the link and enjoy!) ……
A DAY IN THE LIFE OF A Night Guest Service Manager at Hampton By Hilton Northern Quarter, Manchester.
What you\’ll be doing…
Reporting to the Senior Guest Services Manager, you can expect your working day to include the following.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements…
to succeed in the role of a Night Guest Service Manager , your key responsibilities will be performing management operational duties on a day to day basis within the hotel, in line with company policy and brand standards. You will assist in maximising all areas of profitability, through increased revenue generation and productivity to ensure the highest levels of customer satisfaction in the hotel. You will be responsible for ensuring all Health and Safety requirements are met for your department.
You will also be responsible for managing and motivating the hotel team, ensuring that all staff within each department are adequately trained to brand standards.
Key Task will involove the follwing :
- Assist in Leading and developing the Nights Team to ensure effective delivery of sales and high standards of customer service
- To be able to perform Duty Management shifts, ensuring that your department is fully staffed in accordance with daily/weekly business levels
- Ensuring clear and straightforward communication is maintained through the Front of House and all other Operational departments
- To be responsible for ensuring that there is a high standard of public relations with all guests, dealing with any complaints or compliments and reporting them to the Senior Management Team.
- Safety and security of the building during the night
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture…
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships.
Night Guest Service Manager - Hampton by Hilton employer: RBH
Contact Detail:
RBH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Service Manager - Hampton by Hilton
✨Tip Number 1
Familiarise yourself with Hampton by Hilton's brand values and customer service standards. Understanding their commitment to guest satisfaction will help you align your approach during interviews.
✨Tip Number 2
Network with current or former employees of RBH or Hampton by Hilton. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your leadership style and experience in managing teams, especially in a hospitality setting. Highlighting your ability to motivate staff and ensure high service standards will resonate well with the hiring managers.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've handled guest complaints or operational challenges in the past. This will demonstrate your capability to maintain high customer satisfaction under pressure.
We think you need these skills to ace Night Guest Service Manager - Hampton by Hilton
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Night Guest Service Manager position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in hospitality, management, and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to lead a team and enhance guest satisfaction.
Write a Strong Cover Letter: In your cover letter, express your passion for the hospitality industry and your commitment to providing excellent customer service. Mention specific examples of how you've successfully managed teams or improved operations in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality sector.
How to prepare for a job interview at RBH
✨Show Your Leadership Skills
As a Night Guest Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed team members in the past.
✨Understand the Brand Standards
Familiarise yourself with Hampton by Hilton's brand standards and values. Demonstrating your knowledge during the interview will show that you're aligned with their mission and ready to uphold their reputation.
✨Prepare for Customer Service Scenarios
Expect questions about handling guest complaints and ensuring customer satisfaction. Think of specific situations where you successfully resolved issues and improved guest experiences.
✨Highlight Your Operational Knowledge
Since the role involves managing hotel operations, be ready to discuss your experience with revenue management, staffing, and compliance with health and safety standards. This will showcase your ability to maximise profitability while maintaining high service levels.
