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- Tasks: Lead the booking team to ensure smooth patient experiences and outstanding customer service.
- Company: Medinet supports the NHS, providing elective care services for over 15 years.
- Benefits: Enjoy 25 days annual leave, a Blue Light Discount Card, and a company pension.
- Why this job: Join a mission-driven team making a real impact on healthcare and patient lives.
- Qualifications: Previous experience in patient booking is essential; healthcare experience preferred.
- Other info: This is a fixed-term contract with potential for extension, working Monday to Friday.
The predicted salary is between 36000 - 60000 £ per year.
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Contract and contracted hours:
This is a fixed term contract for 6 months with the possibility of extension.
37.5 hours per week (Monday to Friday 8am-4pm)
About Medinet:
For over 15 years, Medinet has been dedicated to supporting the NHS by providing additional elective care services. As the leading provider in the UK and Republic of Ireland, we\’ve facilitated over 1 million patient treatments, helping more than 100 NHS organisations achieve optimal capacity and provide timely care to those in need.
Join our team!
We are actively seeking a dedicated and dynamic individual to take on the role of Patient Booking Team Leader. If you have a passion for ensuring smooth patient experiences and thrive in a collaborative and innovative environment, we encourage you to apply!
This exciting opportunity allows you to become an integral part of an organisation committed to alleviating the strain on waiting lists and maximising the efficiency of the NHS. As a Patient Booking Team Leader, you\’ll hold a central position in our mission to support the NHS by streamlining processes, engaging in innovative projects, and utilising your skills!
Role Summary
This client-site-based role is pivotal to the non-clinical function. As a Patient Booking Team Leader you will lead and support the booking team on the ground to consistently deliver outstanding customer service, ensuring patient satisfaction is at the forefront of all bookings. Your roles and responsibilities will include but are not limited to:
- Oversee the booking process at Llandough Hospital and report to the Patient Booking Manager.
- Provide training and support to existing team members.
- Handle escalated booking inquiries, ensuring timely and professional resolutions for the Patient Booking Manager.
- Complete daily booking reports and provide feedback to the Patient Booking Manager.
- Generate regular performance reports for management.
- Ensure all clinics are scheduled and utilized at least 3-4 weeks in advance.
- Previous experience in patient appointment booking, ideally, within the NHS.
- Endoscopy experience preferred, but if not, candidates with medical or healthcare experience will also be considered.
- EPIC experience is preferable.
What we offer:
- A collaborative and innovative work environment
- 25 days annual leave
- The opportunity to work for an organisation that is making a significant difference in healthcare and positively impacting lives
- Blue Light Discount Card
- Company Pension
EQUALITY AND DIVERSITY
All staff members have a responsibility to treat all colleagues and clients with respect, and to ensure that the work environment is secure, mutually supportive and free from harassment and discrimination on any grounds, notably around: age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion and belief and sexual orientation. All staff members have a duty to report any incident which contravenes this to their line manager.
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Patient Booking Team Leader employer: Medinet UK
Contact Detail:
Medinet UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Booking Team Leader
✨Tip Number 1
Familiarise yourself with the NHS booking processes and patient management systems. Understanding how these systems work will give you an edge in discussions during interviews, showcasing your readiness for the role.
✨Tip Number 2
Network with current or former employees of Medinet or similar organisations. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your leadership skills and ability to handle escalated inquiries. This will show that you are capable of managing the responsibilities of the Patient Booking Team Leader.
✨Tip Number 4
Stay updated on current trends and challenges within the NHS, especially regarding patient booking and waiting lists. Being knowledgeable about these issues will allow you to engage in meaningful conversations during the interview process.
We think you need these skills to ace Patient Booking Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in patient appointment booking and any healthcare roles you've held. Emphasise skills that align with the responsibilities of a Patient Booking Team Leader, such as leadership, customer service, and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving patient experiences and your understanding of the NHS's challenges. Mention specific examples from your past roles that demonstrate your ability to lead a team and handle escalated inquiries effectively.
Highlight Relevant Experience: In your application, clearly outline any experience you have with EPIC systems or endoscopy, as these are preferred qualifications. If you lack direct experience, focus on transferable skills from other medical or healthcare roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a leadership role.
How to prepare for a job interview at Medinet UK
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Patient Booking Team Leader. Familiarise yourself with the booking process and the importance of patient satisfaction, as this will help you demonstrate your knowledge during the interview.
✨Showcase Your Experience
Be prepared to discuss your previous experience in patient appointment booking or any relevant healthcare roles. Highlight specific examples where you've successfully managed bookings or resolved escalated inquiries, as this will show your capability for the role.
✨Emphasise Team Leadership Skills
As a team leader, your ability to train and support others is crucial. Share examples of how you've led teams in the past, focusing on your approach to fostering collaboration and ensuring outstanding customer service.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer about the team dynamics, challenges faced in the role, or the company's future projects. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
