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- Tasks: Be the go-to hero for customer queries via live chat and email.
- Company: Zinc is an innovative startup redefining background checks with a people-first culture.
- Benefits: Enjoy 24 days holiday, early finish Fridays, and a ÂŁ1200 annual benefits allowance.
- Why this job: Join a dynamic team focused on creating delightful user experiences and fostering innovation.
- Qualifications: Strong communication skills, adaptability, and a knack for problem-solving are essential.
- Other info: Experience a vibrant culture with regular socials and a supportive work environment.
The predicted salary is between 24000 - 42000 ÂŁ per year.
As a Customer Support Executive, you’ll be at the heart of Zinc’s user experience, ensuring every interaction leaves our customers feeling supported, reassured, and valued. ️
You’ll be the first line of support, handling queries via live chat and email, and working behind the scenes to ensure background checks are completed smoothly and efficiently. Whether you’re troubleshooting an issue, guiding a user through the platform, or liaising with third-party providers, your goal is simple: deliver an exceptional, frictionless experience. ️
At Zinc, no two days are the same, some days you’ll be deep in problem-solving, other days you’ll be juggling multiple customer queries at speed. But at the core of it all? Creating meaningful, delightful experiences that make our users’ lives easier.
This is the perfect job for you if you are:
A natural problem solver – You enjoy breaking down complex issues into simple, actionable steps.
A people-first mindset – You know that support is more than just answering questions—it’s about creating experiences that build trust.
Tech-savvy – You’re comfortable navigating digital tools and helping others do the same.
A strong written communicator – You can explain things clearly, concisely, and with warmth.
Resilient & adaptable – You thrive in a fast-moving environment where priorities can shift.
Detail-oriented – You take pride in accuracy and efficiency, ensuring your work is completed to a high standard.
- Department
- Customer Success
- Employment Type
- Full Time
- Location
- Zinc – London
- Workplace type
- Hybrid
- Compensation
- ÂŁ30,000 / year
- Reporting To
- Chiara Jones
Key Responsibilities ️
???? Be the first line of support – Jump into action as the go-to hero for user queries via live chat & email, ensuring swift, accurate, and helpful responses.
Act as a voice of reassurance – Handle complex & sensitive customer queries with patience, empathy, and clarity, providing solutions that leave users feeling calm & confident .
Own operational processes – Work behind the scenes to ensure candidates’ background checks are completed flawlessly & efficiently .
Manage escalations with third-party providers – Be the connector, working with external partners to resolve missing information or issues while keeping users in the loop every step of the way ️.
Champion speed & delight – Keep Zinc ahead of the game by meeting SLAs, all while delivering a seamless, warm, and WOW-worthy experience .
Identify improvements – Keep a keen eye on recurring issues and collaborate with the team to streamline and enhance support processes .
Deliver meaningful interactions – Go beyond just solving problems , making every user feel heard, valued, and empowered to succeed .
Skills, Knowledge and Expertise
Soft Skills
High Emotional Intelligence – You’re able to give and receive feedback with honesty and care & understand customer needs to respond thoughtfully.
Clear Communicator – Strong short-form writing skills are essential for quick, concise messaging.
Adaptable – Comfortable switching tones and approaches depending on the audience and working in a dynamic company.
Thrive Under Pressure – You stay focused and effective in a dynamic, fast-paced environment.
Hard Skills
Organisation – Ability to stay on top of different software, tabs, and incoming queries.
Time Management – Skill in prioritising large volumes of customer queries efficiently.
Technical Proficiency – Ability to adapt to and operate different software systems.
Data Management – Accurately enter data and update dashboards to keep information correct and on track.
What we offer
Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring
- 24 days holiday + Bank Holidays + your birthday off
- ÂŁ1200 annual benefits allowance (ThanksBen , from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat to Serbia ️️
- Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
- Company socials, quarterly team socials Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries
About Zinc
Who we are
Zinc builds automated reference and background checking tools designed to improve candidate experience and set new industry standards. Founded in 2017 by a team with extensive HRTech experience, Zinc is an early-stage startup rapidly growing as it redefines efficiency, transparency, and fairness in background checks.
Read more about our story here:
We\’re a culture first company , by this we don\’t just mean an active calendar of both company and team organised events (which we do have ),Zinc\’s culture is defined by a respectful and autonomous approach to all employees, fostering support for new ideas, promoting a flexible work environment, and operating within a flat structure. While socials, lunches, and events enhance the experience, the core of Zinc\’s culture drives employees to embrace innovation, share successes, and feel motivated about the company\’s future.
????We recently redefined our company values:
The pieces that make Zinc: Pragmatic, Integrity, Empathy, Collaborate, Empowered, Speed.
Our Hiring Process
Stage 3:
Google Meets Interview
Stage 4:
Email Writing Task
Stage 5:
Final In-Person Interview ????️????️
Stage 6:
Hired
Stage 1:
One Way Video Interview
Stage 2:
Talent Discovery Call
Stage 3:
Google Meets Interview
Stage 4:
Email Writing Task
Stage 5:
Final In-Person Interview ????️????️
Stage 6:
Hired
Stage 1:
One Way Video Interview
Stage 2:
Talent Discovery Call
Stage 3:
Google Meets Interview
Stage 4:
Email Writing Task
Stage 5:
Final In-Person Interview ????️????️
Stage 6:
Hired
Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.
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Customer Support Executive employer: Limelight Health
Contact Detail:
Limelight Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Familiarise yourself with Zinc's products and services. Understanding the tools and processes we use will not only help you answer customer queries more effectively but also demonstrate your genuine interest in our company during interviews.
✨Tip Number 2
Practice your problem-solving skills by simulating customer scenarios. Think about how you would handle various types of queries, especially complex or sensitive ones, to showcase your ability to remain calm and empathetic under pressure.
✨Tip Number 3
Brush up on your technical proficiency with common customer support software. Being tech-savvy is crucial for this role, so being able to navigate different systems smoothly will give you an edge during the interview process.
✨Tip Number 4
Demonstrate your adaptability by preparing examples of how you've successfully managed multiple tasks or priorities in a fast-paced environment. This will show us that you can thrive in the dynamic atmosphere at Zinc.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Support Executive role. Emphasise your problem-solving abilities, communication skills, and any experience in customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your understanding of Zinc's mission. Use specific examples to demonstrate how your skills can contribute to creating meaningful user experiences.
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear, concise, and free of errors. Use a friendly tone that reflects your ability to connect with customers.
Prepare for the Email Writing Task: Anticipate the email writing task in the hiring process. Practice writing responses to common customer queries, focusing on clarity, empathy, and providing solutions that reassure the customer.
How to prepare for a job interview at Limelight Health
✨Showcase Your Problem-Solving Skills
As a Customer Support Executive, you'll need to demonstrate your ability to break down complex issues. Prepare examples of past experiences where you successfully resolved customer queries or technical problems, highlighting your thought process and the steps you took.
✨Emphasise Your People-First Mindset
Zinc values creating meaningful experiences for users. During the interview, share instances where you went above and beyond to support a customer, showcasing your empathy and understanding of their needs.
✨Demonstrate Your Communication Skills
Strong written communication is key for this role. Be ready to discuss how you tailor your messaging for different audiences. You might even want to prepare a brief email response to a hypothetical customer query to showcase your clarity and warmth.
✨Prepare for a Fast-Paced Environment
Zinc operates in a dynamic setting, so be prepared to discuss how you manage multiple tasks and prioritise effectively. Share examples of how you've thrived under pressure and adapted to changing priorities in previous roles.
