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- Tasks: Engage with communities, manage communications, and lead public meetings for a major engineering project.
- Company: VolkerStevin is a top civil engineering firm delivering innovative solutions across various sectors.
- Benefits: Enjoy competitive salary, extra leave on your birthday, private medical care, and discounts.
- Why this job: Join a dynamic team, make an impact in the community, and develop your skills in a supportive environment.
- Qualifications: Strong communication skills, event planning experience, and a proactive attitude are essential.
- Other info: We value diversity and encourage all backgrounds to apply; support available throughout the application process.
The predicted salary is between 36000 - 60000 £ per year.
Part of the VolkerWessels UK Group, VolkerStevin is an industry-leading civil engineering business, providing complex and innovative engineering solutions across a wide range of sectors including maritime, flood risk management, defence, energy, water and regeneration. Collaborating with, and drawing on the specialist skills of the group\’s business units we deliver a truly integrated, multidisciplinary service.
VolkerStevin have a fantastic opportunity for a Customer Experience Coordinator to join our team on our prestigious project at Littleborough, a project on the Environment Agency framework.
As part of the customer experience team, you will be responsible for the delivery of communications and engagement in a public setting. Working closely with colleagues, you will support with all aspects of the scheme, engaging with key communities and stakeholders, and dealing with events. Lead public meetings and in dealing with challenging situations as they arise. This includes to support proactive communications work that influences policies, plans and decisions of key local stakeholders. Additional support to the project team and work closely with internal teams to maintain and deliver a communication strategy, as well as supporting our partners both internally and externally.
Key Accountabilities:
- Attend pre-start, project update meetings, business collaboration meetings providing input and support
- Establish through the client who are our key customers and stakeholders
- Contribute to the development and manage detailed communications plan; customer literature, on site set up, media
- Ensure site is set up in accordance with branding guidelines; improve perception of VolkerStevin/Client through on-site customer communications and branding
- Ongoing proactive customer communication; face to face, letter, postal surveys, media
- Conduct regular during construction feedback to identify and resolve current concerns/perception and drive future improvements
- Resolve & manage all unwanted contacts/complaints in a professional manner and to agreed SLA\’s
- Celebrate Success – share good news stories within VolkerStevin and the Client
- Establish and develop effective stakeholder relationships both internally and externally
- Ensure the Project Team register with Considerate Constructor and coordinate evidence for audits.
About you
- Clear communication skills: able to produce high quality plain English letters, and engagement materials; be able to listen and negotiate; and show judgement and tact when dealing with challenging situations.
- Proven successes by building and coordinating relationships with internal and external customers and partners.
- Plan and execute successful events and manage our website
- Excellent organisational and time management skills
- Able to work effectively independently and as part of a team
- A positive, proactive, and hard-working attitude
If your past experience doesn\’t match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us.
Why work with us?
VolkerStevin is under the umbrella of VolkerWessels UK which is a multidisciplinary contractor that delivers innovative engineering solutions across the civil engineering and construction sectors including rail, highways, airport, marine, energy, water, and environmental infrastructure.
By utilising the specialist skills of each business unit within VolkerWessels UK, VolkerStevin are able to ensure our staff provide unrivalled resources and expertise to our clients.
We offer competitive rewards and benefits, recognising the value we place on our employees.
We offer a range of benefits, including:
- Competitive salary
- Competitive annual leave and an additional day off on your birthday
- Option to buy additional annual leave
- Private medical care
- Pension
- Life Assurance
- Cycle to Work scheme
- Shopping and restaurants vouchers, rewards, and discounts
- Training and development opportunities-comprehensive skills-based training
- Family friendly polices including enhanced maternity benefits
- Employee Assistance programme
- Mental health, physical health, and financial support
- 24/7 Virtual GP service
Fairness, inclusion and respect
We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.
If you need support with your application, please contact us at
Additional information
Note for Recruitment Agencies:
Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release.
We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed
VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
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Customer Experience Coordinator employer: VolkerWessels UK Ltd
Contact Detail:
VolkerWessels UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator
✨Tip Number 1
Familiarise yourself with VolkerStevin's projects and values. Understanding their approach to customer experience and community engagement will help you tailor your conversations during interviews, showcasing your alignment with their mission.
✨Tip Number 2
Network with current or former employees of VolkerStevin on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Customer Experience Coordinator role.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your communication skills and ability to handle challenging situations. Being able to articulate these scenarios clearly will show your readiness for the responsibilities outlined in the job description.
✨Tip Number 4
Stay updated on current trends in customer experience and stakeholder engagement within the civil engineering sector. This knowledge can help you contribute meaningfully to discussions during interviews and show your proactive attitude towards the role.
We think you need these skills to ace Customer Experience Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Experience Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to engage with stakeholders. Use clear, plain English and provide examples of how you've successfully managed customer relationships or events in the past.
Highlight Relevant Experience: In your CV, emphasise any previous roles where you have demonstrated strong organisational skills, event management, and effective communication. Include specific achievements that relate to customer experience and stakeholder engagement.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at VolkerWessels UK Ltd
✨Showcase Your Communication Skills
As a Customer Experience Coordinator, clear communication is key. Prepare to demonstrate your ability to produce high-quality engagement materials and articulate your thoughts clearly during the interview.
✨Highlight Your Relationship-Building Experience
Discuss specific examples of how you've successfully built and coordinated relationships with both internal and external stakeholders. This will show your potential employer that you can effectively engage with key communities.
✨Prepare for Challenging Situations
Expect questions about how you would handle difficult situations or complaints. Be ready to share past experiences where you resolved issues professionally and maintained positive relationships.
✨Demonstrate Organisational Skills
Since the role involves managing events and communications, be prepared to discuss your organisational and time management skills. Share examples of how you've successfully planned and executed events in the past.
