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- Tasks: Help customers resolve IT issues and upgrade devices to Windows 11.
- Company: Join a dynamic team in Swansea focused on innovative IT solutions.
- Benefits: Enjoy a flexible work environment with opportunities for professional growth.
- Why this job: Gain hands-on experience in IT support while working on exciting projects.
- Qualifications: Customer service skills and basic IT knowledge are essential; experience with Windows 10/11 preferred.
- Other info: This is a 6-month contract role, perfect for students looking to kickstart their IT career.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
My client based in Swansea are looking for a Service Desk Analyst to join the team on an initial 6 month contract.The suitable Service Desk Analyst will have excellent customer facing skills along with an excellent level of general IT knowledge and troubleshooting skills, to help as many of the customers as possible to reach a resolution. The Service Desk Analyst will primarily be assisting with replacing and updating the existing Windows 10 devices and assist with re-imaging to Windows 11 using Microsoft deployment toolkit (MDT) and SCCM.The Service Desk Analyst will ideally have previous experience of working with a Microsoft Azure environment as well as ideally a basic understanding of computer networks, active directory, and group policies to help carry out the upgrade work.They may also be required to assist with other IT project work.* Service Desk Experience* Broad IT Knowledge* Windows 10 / 11* MDT* SCCM* Basic understanding of Networking / AD / Group policiesThis role is based in Swansea for an initial 6 months, inside IR35, standard working hours. By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time.
We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy.
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Service Desk Analyst - Windows 11 employer: CPS Group
Contact Detail:
CPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - Windows 11
✨Tip Number 1
Familiarise yourself with Windows 11 and its features. Since the role involves upgrading from Windows 10 to Windows 11, having hands-on experience or knowledge about the new operating system will give you an edge during discussions.
✨Tip Number 2
Brush up on your skills with Microsoft Deployment Toolkit (MDT) and System Centre Configuration Manager (SCCM). Being able to demonstrate your understanding of these tools will show that you're ready to hit the ground running.
✨Tip Number 3
Highlight any previous experience you have in a service desk environment. Be prepared to discuss specific scenarios where you've successfully resolved customer issues, as this will showcase your customer-facing skills.
✨Tip Number 4
Understand the basics of networking, Active Directory, and group policies. Even if your experience is limited, being able to speak about these concepts will demonstrate your willingness to learn and adapt to the technical requirements of the role.
We think you need these skills to ace Service Desk Analyst - Windows 11
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10 and 11, as well as any relevant skills in using MDT and SCCM. Emphasise your customer service skills and any previous roles that involved troubleshooting IT issues.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Service Desk Analyst position. Mention your familiarity with Microsoft Azure and your understanding of networking concepts, active directory, and group policies. Show enthusiasm for helping customers resolve their IT issues.
Highlight Relevant Experience: When detailing your work history, focus on your service desk experience and any specific projects where you assisted with device upgrades or IT troubleshooting. Use quantifiable achievements to demonstrate your impact in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Service Desk Analyst role.
How to prepare for a job interview at CPS Group
✨Showcase Your Customer Service Skills
As a Service Desk Analyst, you'll be interacting with customers regularly. Make sure to highlight your previous experience in customer service and how you've successfully resolved issues in the past. Use specific examples to demonstrate your ability to communicate effectively and empathise with users.
✨Demonstrate Your Technical Knowledge
Be prepared to discuss your understanding of Windows 10 and 11, as well as tools like MDT and SCCM. Brush up on your knowledge of Microsoft Azure, networking basics, Active Directory, and group policies. Showing that you can troubleshoot and resolve technical issues will set you apart.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about common issues users might face when upgrading from Windows 10 to 11 and how you would handle them. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team, the projects you'll be working on, and the company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
