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- Tasks: Deliver exceptional service to students and manage on-site events.
- Company: Vita Group offers luxury student accommodation with vibrant community living.
- Benefits: Enjoy 28 days paid holiday, birthday off, and access to lifestyle perks.
- Why this job: Join a dynamic team creating memorable experiences in a multicultural environment.
- Qualifications: Customer service experience preferred; event management skills are a plus.
- Other info: Flexible hours required; training provided for all new hires.
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3 weeks ago Be among the first 25 applicants
Join to apply for the Customer Service Assistant role at Vita Group
. York
Hourly Rate: £13
Working Hours: 10m – 9pm Monday – Sunday. 8 hours per week
Vita Student\’s next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to deliver a luxury, home-from-home experience for our residents and support with the enthusiastic delivery of on & off-site events.
Our Customer Service Assistant
Provide an exceptional & personalised service to students by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience:
- Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
- Be on hand for questions which may arise .
- Ensure our facilities are being looked after respectfully by residents & guests.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
- Be on hand, delivering solutions to issues or challenges that may arise.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Manage & store parcels correctly to allow students to easily access their deliveries as required.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Event Management
We run our student-experience events 5 nights a week (days may vary Monday – Sunday). On-site events can include activities such as, cocktail/mocktail making, crafting, yoga, fitness classes, beauty and skincare lessons, games nights etc. We also host off-site events such as bowling, crazy golf, and exclusive events such as VIP personal shopping experiences, delivered collaboratively with premium-brand partners:
- Promote events, garnering resident interest and confirming guest list attendance.
- Prepare & deliver events with a lively and vibrant approach.
- Close down events, cleaning and tidying all equipment and products as required.
Professional Experience
Who we want to join our team…
- An experienced customer service professional, well-versed in delivering premium experiences to customers.
- Event management experience would be a significant advantage, however full training is provided.
- We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
- Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
Personal Characteristics
- Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
- Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
- Strong organisational and leadership qualities with an ability to remain calm under pressure.
- Adaptability, creativity & positivity.
- Resilience, with an ability to effectively navigate unexpected situations.
- Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
- Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Why work for us…….
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
Holidays – Holidays are paid on a pro-rata basis which is reflective of hours worked. Customer Service Assistants will receive 28days paid holiday including England & Wales Bank Holidays, pro-rata.
Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!
Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.
Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.
Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.
24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.
Right to Work & DBS
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
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Customer Service Assistant employer: Vita Group
Contact Detail:
Vita Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the local area and amenities around Vita Group. Being knowledgeable about local attractions and services will help you provide exceptional customer service and create a positive experience for residents.
✨Tip Number 2
Showcase your event management skills by thinking of creative ideas for potential events that could engage residents. This demonstrates your proactive approach and enthusiasm for enhancing the student experience.
✨Tip Number 3
Practice your communication skills, especially in a multicultural context. Being able to connect with people from diverse backgrounds will be crucial in delivering the warm and friendly service that Vita Group values.
✨Tip Number 4
Be prepared to discuss how you handle unexpected situations. Think of examples from your past experiences where you remained calm under pressure, as this is a key quality they are looking for in a Customer Service Assistant.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any event management skills. Use keywords from the job description to demonstrate that you understand what Vita Group is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention specific examples of how you've created positive experiences for customers in the past, and express your enthusiasm for working in a vibrant, multicultural environment.
Highlight Communication Skills: Since excellent communication is key for this role, emphasise your ability to communicate effectively with diverse groups. If you have multilingual skills, be sure to mention them as they would be a great asset.
Showcase Adaptability and Problem-Solving: Provide examples in your application that demonstrate your adaptability and ability to handle unexpected situations. This could include times when you successfully resolved issues or adapted to changing circumstances in a previous role.
How to prepare for a job interview at Vita Group
✨Show Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've gone above and beyond to meet customer needs, as this role requires delivering a premium experience.
✨Demonstrate Event Management Experience
If you have any experience in event management, be sure to discuss it. Talk about how you’ve successfully organised or participated in events, as this will show your ability to contribute to the vibrant activities at Vita Group.
✨Emphasise Communication Skills
Since excellent communication is key for this role, prepare to discuss how you effectively communicate with diverse groups. Mention any multilingual skills you possess, as they would be a bonus in a multicultural environment.
✨Exhibit a Proactive Attitude
Vita Group values a hands-on approach, so be ready to share instances where you took initiative to solve problems or improve situations. This will demonstrate your proactive nature and adaptability, which are crucial for maintaining high standards.
