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For Companies At a Glance
- Tasks: Help customers transition to zero-carbon driving and improve their experience.
- Company: Join a rapidly growing company focused on sustainable electric car leasing.
- Benefits: Flexible salary, remote work options, and a culture of innovation and autonomy.
- Why this job: Be part of a mission-driven team making a real impact on the planet.
- Qualifications: No prior experience needed; just a passion for problem-solving and customer service.
- Other info: Work in London or Brighton, with opportunities to shape the future of customer experience.
The predicted salary is between 28800 - 43200 ÂŁ per year.
What you\\\’ll do…
We are looking for a Customer Operations Specialist who is passionate about delivering exceptional, high-quality service. You are the primary point of contact for our drivers, guiding them through their leasing journey from order to return, and everything in between, acting as their expert guide through the transition to zero-carbon driving.
At Octopus Electric Vehicles, our service happens on the front lines, primarily over the phone. You will turn complex logistics updates into reassuring conversations and transform potential complaints into a 5 star Trustpilot review. You will manage the driver’s journey from the moment we place their order, ensuring they feel supported every step of the way.
This is a hybrid role – 2 days in office per week minimum, in either London or Brighton.
What we do. Electric Car Leasing
Why we do it. Greener. Fairer. Future.
The Role, in a nutshell…
We are looking for a Customer Operations Specialist who is passionate about delivering exceptional, high-quality service. You are the primary point of contact for our drivers, guiding them through their leasing journey, from the point they order the car to when it is returned, and everything in between, acting as their expert guide through the transition to zero-carbon driving.
At Octopus Electric Vehicles, our service happens on the front lines, primarily over the phone. We need someone who can turn a complex logistics update into a reassuring conversation and a potential complaint into a 5 star Trustpilot review. You will manage the driver’s journey from the moment we place their order, ensuring they feel supported every step of the way.
This is a hybrid role – 2 days in office per week minimum, in either London or Brighton.
What you\\\’ll do…
- Deliver 5 Star Phone Support: Be the friendly, professional voice that drivers rely on. You’ll handle inbound and outbound calls with empathy, ensuring every driver feels heard and valued
- Own the Driver Journey: Manage the end-to-end process from the point of ordering. Be your driver\\\’s personal project manager, removing blockers and communicating updates
- Champion Brand Reputation: Proactively seek opportunities to delight drivers, aiming for top-tier feedback from every interaction
- Creative Problem Solving: When hurdles arise, like manufacturer delays or spec changes, you’ll find creative, fair solutions that keep the driver mobile and happy
- Operational Resilience: No one day is alike here. You\\\’ll maintain high standards and a positive attitude, even during busy periods, managing your workload effectively
What you\\\’ll need…
- Excellent Phone Manner: You are a natural communicator who can build rapport quickly and stay calm under pressure
- A Passion for Service: You genuinely enjoy helping people and will go the extra mile to ensure a \”memorable experience\” for our customers
- Resilience and Grit: You thrive in a fast-paced \”scale-up\” environment and view challenging conversations as an opportunity to win a customer\\\’s trust. You must be comfortable working in ambiguous situations and change.
- Attention to Detail: You\\’ve got an eye for small things and enjoy ticking off boxes. You\\’ll ensure no detail is missed in the contracting or delivery process
- A Team Player Mindset: You enjoy working as part of a close-knit team, sharing feedback and suggesting improvements to our processes as we grow
- Knowledge of Cars/EVs (Preferable): While not essential, a background or interest in the automotive industry or electric vehicles is an advantage and will help you hit the ground running
Why else you\\\’ll love it here…
- Salary: We discuss salary on a call with a recruiter to ensure the right alignment with your experience. We value fit over fixed numbers and aim to offer fair compensation that reflects your role.
- Culture: Octopus Energy Group is a unique culture where people learn, decide, and build quickly. You\\\’ll work with autonomy alongside co-owners on projects that break new ground, with perks you care about.
- Recognition: Octopus Electric Vehicles won the Sunday Times best company to work for in 2024, was named 6th among the top 100 start-ups to work for by Tempo in 2025, and is listed among Glassdoor\\\’s best places to work. Our Group CEO has recorded a podcast about our culture, and we are recognized for strong leadership.
- P.S.: We are dog-friendly, so you may see our four-legged colleagues in the offices. We have precautions for those with allergies.
About us
The electric revolution has arrived — from 2035 you won\\\’t be able to buy a new petrol or diesel car in the UK.
We’re building a new way for drivers to join the electric charge, not only learning about and shopping for their EV online, but experiencing a \”lease for life\” through a customer experience that is industry-changing.
Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet, and provide our customers with fair pricing and a fantastic experience.
We\\\’re an Octopus Energy company—an innovative energy supplier. We are part of the Octopus Energy Group, which includes Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures, and Octopus Labs.
Please note we use AI to help assess applications. Final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.
If this sounds like you, we would love to hear from you. We are committed to equal opportunity and an inclusive work environment, and we encourage applications from all qualified candidates.
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Customer Operations Specialist employer: Octopus Energy
Contact Detail:
Octopus Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Specialist
✨Tip Number 1
Familiarise yourself with the electric vehicle (EV) industry, even if you don't have prior knowledge. Understanding the basics of EVs and their benefits will help you engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your problem-solving skills during any interactions or interviews. Think of specific examples from your past experiences where you've successfully resolved issues or improved processes, as this aligns perfectly with the responsibilities of a Customer Operations Specialist.
✨Tip Number 3
Emphasise your ability to work both independently and as part of a team. This role requires collaboration with various departments, so highlighting your adaptability and teamwork skills will make you stand out.
✨Tip Number 4
Express your enthusiasm for working in a fast-paced environment. Share examples of how you've thrived in similar situations, as this will demonstrate your readiness to contribute to a rapidly growing company like OEV.
We think you need these skills to ace Customer Operations Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Operations Specialist position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and problem-solving. Mention specific examples from your past experiences that demonstrate your ability to improve processes and deliver excellent customer experiences.
Highlight Relevant Skills: In your CV, emphasise skills that are particularly relevant to the role, such as teamwork, attention to detail, and adaptability. Use bullet points to make it easy for the hiring team to see your qualifications at a glance.
Show Enthusiasm for the Company: Express your enthusiasm for working in a rapidly growing company like OEV. Mention your interest in the electric vehicle industry and how you can contribute to their mission of promoting zero-carbon driving.
How to prepare for a job interview at Octopus Energy
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for delivering excellent customer experiences. Share examples from your past where you went above and beyond to help a customer, as this aligns perfectly with the company's mission.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully solved problems or improved processes. This role requires a keen eye for detail and the ability to remove blockers, so showcasing your problem-solving abilities will be crucial.
✨Research the Company and Industry
Even though prior knowledge of EVs isn't required, having a basic understanding of the electric vehicle industry and the company's mission will show your genuine interest. Familiarise yourself with their services and recent developments in the sector.
✨Be Ready to Discuss Adaptability
Since the company is rapidly growing and evolving, be prepared to talk about how you've adapted to change in previous roles. Highlight your flexibility and willingness to take on new challenges, which is essential for success in a dynamic environment.
