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- Tasks: Help customers transition to zero-carbon driving and improve their experience.
- Company: Join a rapidly growing company focused on sustainable electric car leasing.
- Benefits: Flexible salary, remote work options, and a culture of innovation and autonomy.
- Why this job: Be part of a mission-driven team making a real impact on the planet.
- Qualifications: No prior experience needed; just a passion for problem-solving and customer service.
- Other info: Work in London or Brighton, with opportunities to shape the future of customer experience.
The predicted salary is between 28800 - 43200 £ per year.
What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. We are looking for a Customer Operations Specialist who can help us deliver our mission to make it seamless for individuals and businesses to transition to zero-carbon driving.
This customer-facing role will focus on executing and improving our existing processes, ensuring customers have delightful, memorable experiences. As things move fast at OEV, your input will help shape how we interact with customers at all stages of their journey.
We are growing rapidly with a focus on scalability while maintaining high customer satisfaction. This is an early junior hire into the Ops team, offering lots to do and opportunities to influence our service and develop your skills. Over time, you will support building the customer experience team as we hire more Operations Specialists. This role will be based out of our London or Brighton office 3 days a week.
What you\’ll do
- Collaborate with the customer experience team and other departments to ensure the best experience during every interaction.
- Manage customer journeys from contracting to car delivery and after, escalating issues when needed.
- Provide feedback on service processes and systems, proposing improvements based on your experience.
- Problem solve to ensure a smooth transition for customers and remove blockers.
- Assist in planning for growth in customers and the team, contributing where necessary.
What you\’ll need
- No prior knowledge of EVs or the automotive industry is required.
- A passion for problem solving and delivering excellent customer experiences.
- Experience working independently and in a team.
- A curious eye for detail and examples of process improvements.
- Ability to finish tasks thoroughly and operate effectively.
- Enthusiasm for working in a rapidly growing company and adapting to change.
Why you\’ll love it here
- Part of the Octopus Energy Group, awarded the Sunday Times Best Company to Work For in 2024 and recognized by Tempo in 2025 and Glassdoor.
- Salary is flexible; discuss with us during the interview to find a good match.
- Our culture emphasizes autonomy, innovation, and rewarding hard work. Join projects that break new ground with a team of passionate people.
About us
The electric revolution is here. From 2035, new petrol and diesel cars will be banned in the UK. We’re creating a seamless way for drivers to switch to electric, offering online shopping, leasing, and energy solutions in one package. Launched in 2018, our mission is to drive sustainable change and decarbonize the planet by providing fair pricing and excellent experiences. As part of the Octopus Energy Group, we aim to improve lives through innovation across industries.
We use AI to assess applications fairly and objectively. If this sounds like you, we’d love to hear from you. We support inclusive hiring and provide accommodations for applicants with specific needs. We encourage everyone who is interested to apply, regardless of whether they meet 100% of the requirements.
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Customer Operations Specialist employer: Octopus Energy
Contact Detail:
Octopus Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Specialist
✨Tip Number 1
Familiarise yourself with the electric vehicle (EV) industry, even if you don't have prior knowledge. Understanding the basics of EVs and their benefits will help you engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your problem-solving skills during any interactions or interviews. Think of specific examples from your past experiences where you've successfully resolved issues or improved processes, as this aligns perfectly with the responsibilities of a Customer Operations Specialist.
✨Tip Number 3
Emphasise your ability to work both independently and as part of a team. This role requires collaboration with various departments, so highlighting your adaptability and teamwork skills will make you stand out.
✨Tip Number 4
Express your enthusiasm for working in a fast-paced environment. Share examples of how you've thrived in similar situations, as this will demonstrate your readiness to contribute to a rapidly growing company like OEV.
We think you need these skills to ace Customer Operations Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Operations Specialist position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and problem-solving. Mention specific examples from your past experiences that demonstrate your ability to improve processes and deliver excellent customer experiences.
Highlight Relevant Skills: In your CV, emphasise skills that are particularly relevant to the role, such as teamwork, attention to detail, and adaptability. Use bullet points to make it easy for the hiring team to see your qualifications at a glance.
Show Enthusiasm for the Company: Express your enthusiasm for working in a rapidly growing company like OEV. Mention your interest in the electric vehicle industry and how you can contribute to their mission of promoting zero-carbon driving.
How to prepare for a job interview at Octopus Energy
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for delivering excellent customer experiences. Share examples from your past where you went above and beyond to help a customer, as this aligns perfectly with the company's mission.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully solved problems or improved processes. This role requires a keen eye for detail and the ability to remove blockers, so showcasing your problem-solving abilities will be crucial.
✨Research the Company and Industry
Even though prior knowledge of EVs isn't required, having a basic understanding of the electric vehicle industry and the company's mission will show your genuine interest. Familiarise yourself with their services and recent developments in the sector.
✨Be Ready to Discuss Adaptability
Since the company is rapidly growing and evolving, be prepared to talk about how you've adapted to change in previous roles. Highlight your flexibility and willingness to take on new challenges, which is essential for success in a dynamic environment.
