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For Companies At a Glance
- Tasks: Lead service design and transition projects, ensuring quality and consistency across clients.
- Company: Join BJSS, a forward-thinking company focused on managed services and innovation.
- Benefits: Enjoy flexible benefits, hybrid working, 25 days leave, and exciting social activities.
- Why this job: Be part of a dynamic team that values growth, mentorship, and a positive culture.
- Qualifications: Extensive experience in ITIL processes and service management is essential.
- Other info: Opportunity to participate in events and promote BJSS Managed Services.
The predicted salary is between 43200 - 72000 £ per year.
Service Design and Transition Manager, Liverpool
Client: BJSS
Location: Liverpool, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 0f551f1c56ac
Job Views: 19
Posted: 22.06.2025
Expiry Date: 06.08.2025
Job Description
About the Role
As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:
- Thought Leadership: Provide input to our Managed Service Design and Transition Strategy; develop robust, repeatable templates for Service Design, Transition & Acceptance processes; align Service Design and Transition with business processes.
Objectives: Create artefacts for Service Discovery, Design, and Transition that ensure high quality and consistency across clients.
- Support Current Service Support – understanding the \’as is\’ state and conducting maturity assessments where needed.
- Define Service Support Scope, Model, SLAs, Process Model, and Support Runbook.
- Agree on tools, roles, responsibilities, reports, transition plans, security, and third-party integrations.
People Management
Support and mentor new team members in the Service Design and Transition function.
Raising Awareness of BJSS (Managed Services)
Participate in internal and external events to promote BJSS Managed Services.
Collective Management Responsibilities
- Support recruitment, learning & development, marketing, business development, bids, and pre-sales.
- Provide Service Management and Managed Service consultancy for client engagements.
- Work across various Managed Service projects, adapting to client needs.
About You
We’d love to hear from you if:
- You lead by example and embrace continuous improvement.
- You possess strong interpersonal, presentation, and mentoring skills.
- You are ambitious, enthusiastic, and eager to grow BJSS while maintaining a positive culture.
Experience
- Extensive experience in ITIL service processes, service design, transition, and large-scale service management.
- Experience in Service Operations and designing new service structures.
- Proficient with various service management tools.
Some of the Perks
- Flexible benefits, health and wellbeing plans, life assurance, 25 days leave plus holidays, hybrid working, discounts, referral schemes, EV schemes, training, and social activities.
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Service Design and Transition Manager employer: BJSS
Contact Detail:
BJSS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design and Transition Manager
✨Tip Number 1
Familiarise yourself with ITIL service processes and frameworks, as this role heavily relies on them. Consider obtaining relevant certifications or attending workshops to demonstrate your commitment and knowledge in service design and transition.
✨Tip Number 2
Network with professionals in the field of service management, particularly those who have experience with BJSS or similar companies. Attend industry events or webinars to make connections and gain insights that could give you an edge during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed service transitions in the past. Highlight your ability to create artefacts for service discovery and design, as well as your experience with stakeholder engagement and managing expectations.
✨Tip Number 4
Showcase your leadership and mentoring skills by preparing anecdotes that illustrate how you've supported team members in their development. This will resonate well with the company's emphasis on positive culture and collective management responsibilities.
We think you need these skills to ace Service Design and Transition Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ITIL service processes, service design, and transition. Use specific examples that demonstrate your ability to lead and manage service operations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with service management tools and mentoring.
Showcase Thought Leadership: Demonstrate your thought leadership by discussing any previous contributions to service design strategies or improvements you've implemented. This will show your potential employer that you can provide valuable insights.
Highlight Interpersonal Skills: Since the role requires strong interpersonal and presentation skills, include examples of how you've successfully communicated with teams or clients in past roles. This will help illustrate your fit for the position.
How to prepare for a job interview at BJSS
✨Understand the Service Design and Transition Landscape
Familiarise yourself with ITIL service processes and the specific responsibilities of a Service Design and Transition Manager. Be prepared to discuss how you have applied these principles in previous roles, showcasing your understanding of service design and transition strategies.
✨Showcase Your Leadership Skills
Since the role involves mentoring and supporting new team members, be ready to share examples of how you've led teams or projects in the past. Highlight your ability to foster a positive culture and drive continuous improvement within a team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to adapt to client needs. Prepare scenarios where you've successfully managed service transitions or resolved issues in service operations, demonstrating your strategic thinking and adaptability.
✨Demonstrate Your Communication Skills
As this role requires strong interpersonal and presentation skills, practice articulating your thoughts clearly and confidently. Be ready to discuss how you would raise awareness of BJSS Managed Services at internal and external events, showcasing your ability to engage and influence stakeholders.
