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- Tasks: Lead the service department, ensuring top-notch customer satisfaction and team performance.
- Company: Join a busy main dealership known for its excellent facilities and career growth opportunities.
- Benefits: Enjoy a competitive salary with potential earnings of up to 60k plus great perks.
- Why this job: Be a leader in a dynamic environment where your impact on customer satisfaction truly matters.
- Qualifications: Previous experience as a Service or Aftersales Manager is essential; strong leadership skills required.
- Other info: Long-term career progression available; work permit may be needed for non-passport holders.
The predicted salary is between 32000 - 48000 £ per year.
Salary: Basic 40k negotiable / OTE 60k plus
Our client is a busy main dealership who are looking to recruit an experienced and successfulAftersales Managerto run their service department.
To oversee all aspects of the Service Department operations
Reviewing CSI surveys and other measures for monitoring customer satisfaction
To challenge and drive the performance of the Service department staff
Manage, coach and motivate your team to build long-term staff delight and potential progression
Controlling costs for the department
Monitoring performance against agreed targets / budgets
To control the recruitment process, as required
Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
Review Service KPIs on a regular basis to track / monitor performance and identify trends
Previous experience as a Service Manager or Aftersales Manager who is successful in their current position
You will need to be a ‘leader’ of people and an ambassador for the Brand and Dealer group.
Can demonstrate a stable career path.
In return you will be working in excellent facilities, for a company who can offer long-term career progression and a rewarding package
Salary: Basic 40k negotiable / OTE 60k plus
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 22/06/2025 by TN United Kingdom
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Aftersales Manager employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer satisfaction metrics, especially those relevant to the automotive industry. Being able to discuss how you can improve CSI surveys and enhance customer experiences will set you apart during interviews.
✨Tip Number 2
Prepare specific examples of how you've successfully managed and motivated teams in previous roles. Highlighting your leadership style and how it has led to improved performance will resonate well with potential employers.
✨Tip Number 3
Research the dealership's brand values and culture. Understanding their mission and how you can embody those values as an Aftersales Manager will demonstrate your commitment and alignment with their goals.
✨Tip Number 4
Network with professionals in the automotive industry, particularly those in aftersales roles. Engaging with others can provide insights into the company and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an Aftersales Manager or Service Manager. Focus on your achievements in customer satisfaction, team management, and performance analysis.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and your ability to motivate a team. Mention specific examples of how you've improved service department performance in previous roles.
Highlight Key Performance Indicators (KPIs): In your application, emphasise your familiarity with reviewing and monitoring KPIs. Discuss how you have used data to drive improvements in service operations and customer satisfaction.
Showcase Your Career Progression: Demonstrate a stable career path in your application. Highlight any promotions or increased responsibilities that illustrate your growth and commitment to the automotive industry.
How to prepare for a job interview at Jago Consultants
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed staff in the past, focusing on coaching and developing talent.
✨Understand Customer Satisfaction Metrics
Familiarise yourself with key performance indicators (KPIs) related to customer satisfaction, such as CSI surveys. Be ready to discuss how you have used these metrics to improve service department performance in previous roles.
✨Prepare for Performance Analysis Questions
Expect questions about how you analyse performance data to identify weaknesses and implement targeted marketing strategies. Have specific examples ready that illustrate your analytical skills and results-driven approach.
✨Demonstrate Brand Ambassadorship
As a potential ambassador for the brand, be prepared to discuss how you align with the company's values and vision. Share your thoughts on what it means to represent a dealership and how you would promote its reputation.
