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- Tasks: Support Account Executives in managing commercial client accounts and processing policies.
- Company: Join a dynamic team dedicated to exceptional service in the insurance industry.
- Benefits: Enjoy training support for certifications and a collaborative work environment.
- Why this job: Be part of a fast-paced role that enhances your skills and impacts clients positively.
- Qualifications: Strong communication skills and attention to detail; experience in insurance is a plus.
- Other info: Opportunity for growth and learning in a supportive team atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Position Title: Commercial Account HandlerPosition SummaryAs a Commercial Account Handler at our client, you will play a pivotal role in providing exceptional service to commercial clients. Your primary responsibility will be to support Account Executives in managing client accounts, processing policies, and ensuring smooth communication between clients, the service teams, and insurer partners. This position demands strong attention to detail, excellent organisational skills, and a proactive approach to delivering exceptional client service.Roles & ResponsibilitiesAs a Commercial Account Handler you will be responsible for the following:
- Assisting Account Executives in managing a portfolio of commercial insurance clients.
- Process insurance policies, endorsements, and renewals accurately and efficiently.
- Liaising with clients to gather necessary information for underwriting purposes.
- Provide exceptional client service by promptly addressing any inquiries and concerns.
- Collaborate with underwriters to negotiate terms and coverage on behalf of clients.
- Prepare accurate documentation and maintain client records in compliance with regulatory standards.
- Support claims management by facilitating communication between clients and claims departments.
- Stay updated on industry trends, insurance products, and regulatory changes.
Key Performance Indicators
- Client satisfaction ratings.
- Timeliness and accuracy of policy processing.
- Renewal retention rates.
- Efficiency in handling client inquiries and requests.
- Compliance with regulatory standards and internal procedures.
Key Relationships
- Commercial Account Executives.
- Broking Leaders
- Insurer Underwriters
- Internal support staff.
Qualifications/Key Skills Required
- Strong understanding of commercial insurance products and terminology.
- Excellent communication and interpersonal skills.
- Attention to detail and accuracy in data entry and documentation.
- Ability to work effectively in a fast-paced environment.
- Proficiency in insurance software (Acturis desirable) and Microsoft Office suite.
- Problem-solving and decision-making abilities.
- Client-focused mindset with a commitment to delivering exceptional service.
- Knowledge of regulatory requirements and compliance standards in the insurance industry.
Education/ Experience
- Relevant experience in commercial insurance, account management, or customer service roles.
- Insurance industry certifications; such as, Cert CII (training support provided by the business to help with qualification progress)
- Familiarity with insurance brokerage operations and procedures is beneficial.
Commercial Account Handler employer: Massenhove Recruitment Limited
Contact Detail:
Massenhove Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Account Handler
✨Tip Number 1
Familiarise yourself with commercial insurance products and terminology. Understanding the specifics of the industry will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the insurance sector, especially those who work as Account Executives or underwriters. Engaging with them can provide valuable insights into the role and may even lead to referrals.
✨Tip Number 3
Stay updated on industry trends and regulatory changes. This knowledge will help you engage in meaningful conversations during interviews and show that you are proactive about your professional development.
✨Tip Number 4
Practice your communication skills, as they are crucial for this role. Consider role-playing scenarios where you handle client inquiries or negotiate terms, which will prepare you for real-life situations you'll face as a Commercial Account Handler.
We think you need these skills to ace Commercial Account Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Commercial Account Handler. Familiarise yourself with the key skills required, such as attention to detail and client service, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any relevant experience in commercial insurance, account management, or customer service roles. Use specific examples to demonstrate your skills and how they align with the job requirements.
Showcase Your Skills: Make sure to highlight your communication and interpersonal skills, as well as your proficiency in insurance software and Microsoft Office. Mention any certifications you have, like Cert CII, to strengthen your application.
Craft a Compelling Cover Letter: Write a tailored cover letter that addresses the specific needs of the company. Explain why you are passionate about the role and how you can contribute to exceptional client service, referencing the company's values and goals.
How to prepare for a job interview at Massenhove Recruitment Limited
✨Know Your Insurance Products
Make sure you have a solid understanding of commercial insurance products and terminology. Brush up on key concepts and be ready to discuss how they apply to the role, as this will demonstrate your expertise and confidence.
✨Showcase Your Communication Skills
As a Commercial Account Handler, communication is key. Prepare examples of how you've effectively communicated with clients or team members in the past. This will highlight your interpersonal skills and client-focused mindset.
✨Demonstrate Attention to Detail
Since accuracy is crucial in processing policies and documentation, be prepared to discuss how you ensure attention to detail in your work. You might even want to share specific instances where your meticulousness made a difference.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think of examples from your previous experience where you successfully handled client inquiries or resolved issues, as this will showcase your proactive approach.
