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- Tasks: Join our EUC Team to troubleshoot and resolve tech issues while managing hardware stock.
- Company: We're a leading IT services firm based in Coventry, dedicated to innovation and excellence.
- Benefits: Enjoy flexible working options, training opportunities, and a vibrant team culture.
- Why this job: Make a real impact by improving tech processes and enhancing user experiences.
- Qualifications: No specific experience required; just a passion for technology and problem-solving.
- Other info: Full-time role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Working in the EUC Team based from Coventry.
- To contribute to business wide projects and service tickets using specialist knowledge as instructed by company processes.
- Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make break fix repairs to equipment and arrange for other service needs as appropriate.
- Management of Hardware Stock for specific contracts including internal assets.
- Manage and maintain internal asset register.
- Complete hardware assessments of customer equipment.
- Complete pre-deployment setup activities on a variety of end user devices.
- Utilize Microsoft 365 Services and other 3rd party tools including Autopilot and InTune to automate customer and internal device deployments.
- Manage logistics through courier partners for the sending and receiving of equipment throughout the organisation.
- Complete and maintain accurate timesheets with a commercial awareness of billable works.
- Continual assessment and improvement of team processes and procedures.
General:
- Contributing to continuous functional development and work planning.
- Planning and improving own performance against objectives set in the 121 and PDR schemes.
- Attending and fully participating in internal and external meetings and events as required.
- Undertaking a proactive role in own development and undertaking an active role in training and development as required of you by the organisation.
- At all times, maintain confidentiality and adhere to the Data Protection Act 2018.
- Undertaking all duties and acting at all times, in accordance with the organisation’s Policies and Procedures and Colleague Handbook.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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Contact Detail:
Zenzero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUC Technician
✨Tip Number 1
Familiarise yourself with Microsoft 365 Services, Autopilot, and InTune. These tools are essential for the role, and demonstrating your knowledge during interviews can set you apart from other candidates.
✨Tip Number 2
Showcase your troubleshooting skills by preparing examples of past incidents you've resolved. Be ready to discuss your approach to problem-solving and how you ensure user satisfaction.
✨Tip Number 3
Highlight any experience you have with hardware management and asset registers. Being able to discuss your familiarity with managing stock and logistics will demonstrate your readiness for the role.
✨Tip Number 4
Prepare to discuss your proactive approach to personal development. The company values continuous improvement, so share any relevant training or certifications you've pursued in IT.
We think you need these skills to ace EUC Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the EUC Technician position. Understand the key responsibilities and required skills, such as troubleshooting incidents and managing hardware stock.
Tailor Your CV: Customise your CV to highlight relevant experience in IT services, particularly in areas like Microsoft 365 Services, Autopilot, and InTune. Emphasise any previous roles where you managed hardware or contributed to team processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your problem-solving skills. Mention specific examples of how you've successfully handled similar tasks in the past, such as completing hardware assessments or automating device deployments.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Zenzero
✨Show Your Technical Skills
As an EUC Technician, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with Microsoft 365 Services, Autopilot, and InTune. Highlight any specific projects where you've successfully deployed or managed end-user devices.
✨Understand the Company Processes
Familiarise yourself with the company's processes related to service tickets and hardware management. During the interview, mention how you have followed similar processes in past roles and how you can contribute to improving them.
✨Emphasise Problem-Solving Abilities
The role involves troubleshooting incidents and developing solutions. Prepare examples of past challenges you've faced and how you resolved them. This will showcase your analytical skills and ability to think on your feet.
✨Demonstrate Proactive Development
The company values continuous development. Share your commitment to personal growth by discussing any relevant training or certifications you've pursued. This shows that you're not just looking for a job, but are invested in your career.
