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- Tasks: Engage with customers through calls, manage orders, and resolve queries.
- Company: LWC Drinks is the UK's fastest-growing drinks distributor, serving licensed establishments.
- Benefits: Enjoy a £2,000 discretionary bonus and a supportive team environment.
- Why this job: Join a dynamic team focused on excellent customer service and personal growth.
- Qualifications: Strong communication skills and basic Microsoft Excel knowledge required.
- Other info: Entry-level position with full-time hours, perfect for students seeking experience.
The predicted salary is between 24000 - 36000 £ per year.
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Job Title: Telesales & Customer Service Reports to: Office ManagerDepot: LWC Manchester Overview To complete a daily Out Bound Diary, building relationships with Customers, whilst work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries. Main Duties
- To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
- Have the ability to convert Incoming calls to Planned Out-Bound calls.
- To have a clear and personable telephone manner.
- Take ownership of solving customer issues through pro-active customer service.
- To promote the sale of LWC Drinks own brand products.
- To retain strong relationships with account managers, helping them in acquiring new business andassisting with their administration needs.
- Building relationships with weekly telesales customers, being a regular point of contact.
- To promote from our promotional brochure and up sell specific drives.
- Understanding the need to target specific Customers with products that are relevant to them.
- Be responsible for certain administration duties within the office; confirmation, sorting the post, filing,processing orders etc.
- Plan calls and target GAP\’s in supply using relevant systems.Knowledge and Experience:
- Excellent Customer Service Skills.
- Use of Microsoft Excel for spreadsheets and records.
- Ability to use the trinity system.
- Good teamwork skills.
- Good communication and relationship building skills.
- Good product knowledge.Additional InformationYou will also be eligible for a £2,000 discretionary bonus, subject to agreed KPI\’s. Your shift pattern will be 5 days over 7.LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100.
Our aim is to provide the best customer service in the industry, employing over 1,300 people, at 16 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Wholesale
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Telesales & Customer Service employer: LWC Drinks
Contact Detail:
LWC Drinks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales & Customer Service
✨Tip Number 1
Familiarise yourself with LWC Drinks and their product range. Understanding their offerings will help you engage customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your telephone communication skills. Since this role heavily relies on phone interactions, being clear and personable over the phone is crucial. Consider role-playing with a friend to build confidence.
✨Tip Number 3
Brush up on your customer service techniques. Think of examples from your past experiences where you successfully resolved customer issues or built strong relationships, as these will be valuable in your discussions.
✨Tip Number 4
Prepare questions to ask during the interview. Showing genuine interest in the company and the role can set you apart from other candidates. Ask about team dynamics or how success is measured in the position.
We think you need these skills to ace Telesales & Customer Service
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Telesales & Customer Service position. Highlight your relevant experience in customer service and sales in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your customer service skills, ability to handle complaints, and any experience with order processing or telesales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully built relationships with customers and resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at LWC Drinks
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to discuss your previous experiences. Share specific examples of how you've handled customer complaints or queries effectively.
✨Demonstrate Your Communication Skills
A clear and personable telephone manner is crucial for this position. Practice speaking clearly and confidently, and consider doing a mock interview to refine your communication style.
✨Familiarise Yourself with the Products
Understanding LWC Drinks' product range will give you an edge. Research their offerings and think about how you can promote them during the interview, especially in relation to upselling.
✨Prepare for Role-Playing Scenarios
You might be asked to role-play a customer interaction. Prepare for this by thinking through common scenarios you might encounter, such as handling a complaint or processing an order, and practice your responses.
