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- Tasks: Serve delicious food and drinks while providing top-notch customer service.
- Company: Join English Heritage, a charity preserving historic sites across England.
- Benefits: Enjoy a competitive salary, free site access, and discounts at shops and cafes.
- Why this job: Be part of a team that connects people to history in a vibrant setting.
- Qualifications: No experience needed; just bring enthusiasm and a passion for great service.
- Other info: Flexible hours with opportunities for career growth in the heritage sector.
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Food & Beverage Assistant
Title Food & Beverage Assistant Location Kenwood House, Hampstead, London, NW3 7JR Salary £13.63 per hour/ 16 hours April to October, zero hours November to March / Permanent Job type Permanent Ref 16102
Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Food and Beverage Assistant to join us at Kenwood House.
No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver great quality through our food and unique settings.
Heritage is for everybody, and we are here for heritage.
Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That\’s why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it\’s why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.
This is a part-time role working a minimum of 16 hours per week from April to October, and then switching to a zero-hour contract from November to March.
As a Food and Beverage Assistant, you will help to serve food and drinks from the best of regional and local produce at Kenwood House working as part of a team to support the day-to-day operations. Duties may vary depending on the day, but you can expect to be:
– Taking, preparing and serving food and drink orders. Making coffee.
– Assisting with food service from our kitchen
– Providing exceptional customer service
– Ensuring a perfect standard of cleanliness and hygiene throughout
About You
To be a Food and Beverage Assistant, you will:
– understand what makes excellent customer service and enjoy delivering this to our customers
– be able to engage in a positive way with people from all backgrounds
– enjoy working as a team
Experience of working in a food and beverage role and an awareness of food safety and allergens would help but it isn\’t essential as full training will be provided. For us, it\’s more important that you have bags of enthusiasm and a willingness to get involved.
The Benefits
– Salary of £13.63 per hour
– The opportunity to progress your career within the heritage sector, in retail, food and beverage or general management
– Opportunities to go to some of our great live music or history events
– Free access to all English Heritage sites for you and up to six friends/family members
– 25% discount in our shops and cafes
– Enhanced maternity/paternity/shared parental leave
– 25 days\’ holiday plus Bank Holidays pro rata rising to 28 days after 3 years
– Options to buy additional leave
– Matched pension contributions up to 10%
If you would like to talk to us before you apply, e.g. about workplace adjustments or working patterns, please contact Tania Steytler , Food and Beverage Manager, on Tania.Steytler@english-heritage.org.uk. No agencies please.
Our interview and offer process will take place between 10th July – 26th July 2025, with new starters joining in the week of 4th August 2025.
Everybody\’s welcome at English Heritage
Forget the stereotypes. It takes thousands of people from every background to care for England\’s heritage and open it up for everybody to enjoy. We\’re looking for every type of person with every kind of skill and experience, and we\’re committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.
Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/
You will need to refer to the following documents when completing your application.
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Food & Beverage Assistant employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Assistant
✨Tip Number 1
Familiarise yourself with the heritage sector and the specific values of English Heritage. Understanding their mission to make heritage accessible to everyone will help you connect with the team during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous experiences where you went above and beyond for a customer. This will demonstrate your passion for delivering excellent service, which is crucial for this role.
✨Tip Number 3
Engage with the community around Kenwood House. Attend local events or visit the site to get a feel for the atmosphere and the clientele. This will give you insights that can be valuable in your role and during the interview.
✨Tip Number 4
Prepare to discuss teamwork and collaboration. Since the role involves working closely with others, think of instances where you successfully worked as part of a team, highlighting your ability to engage positively with diverse individuals.
We think you need these skills to ace Food & Beverage Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Food & Beverage Assistant. Highlight your passion for customer service and teamwork in your application.
Tailor Your CV: Customise your CV to reflect relevant experience, even if it's not directly in food and beverage. Emphasise any customer service roles or teamwork experiences that showcase your ability to engage positively with people.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the organisation. Mention why you want to work at Kenwood House and how your values align with their mission of making heritage accessible to everyone.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at English Heritage
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share examples of how you've gone above and beyond for customers in previous roles, even if they were not in food and beverage.
✨Demonstrate Teamwork Skills
Since this role involves working as part of a team, be prepared to discuss your experiences collaborating with others. Highlight any specific instances where you contributed to a team's success or helped resolve conflicts.
✨Familiarise Yourself with Food Safety
While full training will be provided, having a basic understanding of food safety and allergens can set you apart. Brush up on key concepts and be ready to discuss them, showing your commitment to maintaining high standards.
✨Connect with the Heritage Mission
Research English Heritage and its mission to care for historic sites. Be ready to articulate why you want to work in a heritage environment and how you can contribute to making it accessible and enjoyable for everyone.
