Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support VIP patients and ensure a seamless healthcare experience.
- Company: Join The London Clinic, a leading private hospital with a commitment to exceptional patient care.
- Benefits: Enjoy competitive salary, 33 days leave, pension scheme, and discounts at various retailers.
- Why this job: Be part of a dynamic team that values personalized service and career growth opportunities.
- Qualifications: Experience in luxury customer service and strong IT skills are essential.
- Other info: Flexible hours required; we value diversity and encourage all backgrounds to apply.
The predicted salary is between 36000 - 60000 £ per year.
Health Advocate
We have an exciting new opportunity for a Health Advocate working within the VIP Client Relations team to join The London Clinic, based at our main hospital site in London (W1G 6BW). We are offering a competitive salary.
Established in 1932, The London Clinic is one of the UK\’s largest private hospitals, with 8 state-of-the-art facilities, and circa 1350 employees where we are dedicated to providing our patients with expert, individualised treatment and care. Our main hospital spans 8 floors comprising of 150+ patient beds and 10 operating theatres, including a Hybrid theatre and two minimally invasive/day surgery theatres. Speciality areas include, General surgery; ENT; Gynaecology; Hepatobiliary; Neuro-spinal; Ophthalmic; Orthopaedic; Plastic and reconstructive; Robotic; Urology; Vascular & Weight loss surgery (bariatric surgery).
Job Profile
As Health Advocate you will support the Head of Client Relations in administering the Health Concierge and VIP patient pathways. Developing and maintaining robust, credible and professional relationships with patients/clients, consultants and all stakeholders. You will be responsible for the daily communication, execution and logistics during VIP and Health Concierge client visits. You will have a high degree of involvement and communications across multiple functions within the organisation to ensure that we deliver a highly personalised experience to VIP and Health Concierge service users across the hospital. You will be responsible for overseeing, coordinating and navigating the patient journey across a range of services delivered via the facility. In doing so, you will build long-term relationships with Consultants and clinic staff, assembling cross-functional teams to support the service (Operations, Nursing, Finance, Outpatients, International, Security).
- Job Type: This is a full-time, permanent position
- Shift Pattern: 37.5 hours per week, a degree of flexibility required; occasional weekends and evenings Expectation of on call duties (via telephone)
- Job Location: 20 Devonshire Place, London, W1G 6BW (Close to Regents Park/Baker St tube stations).
- Salary: Competitive
- Benefits package: We offer a comprehensive package which includes a contribution pension scheme (total annual contribution up to 20%), Private Medical Healthcare, 33 day\’s annual leave (inclusive of bank holidays), season ticket travel loan, and a wide range of discounts with a variety of retailers and services. We also offer excellent career development; with clear career pathways and access to further education.
Key Duties
- Supporting the Head of Client relations in administering the Health Concierge/VIP pathways, being the liaison for VIP and Health Concierge service users.
- Collaborate with external and internal stakeholders to ensure clinical/non-clinical pathways are streamlined and responsive world-class care is delivered to patients.
- Providing superior personalised guest services to all Health Concierge/VIP patients.
- Oversee the day to day administration ensuring timescales and quality standards are met.
- Responsible for data entry, ensuring CRM is updated, reviewed and maintained daily relating to VIP and Health Concierge services.
- Support Head of Client Relations in providing daily / weekly KPI reporting and ensure tight financial process controls.
Skills & Experience
- Experience of five-star luxury / world class customer service.
- Excellent IT skills: competency using all MS Office products (Word, Excel, PowerPoint).
- Critical-thinking – ability to look at all perspectives and get to the root of issues.
- Able to work on own initiative, pro-active and ability to cope in changing environments.
- Tact and sensitivity when dealing with patients and visitors.
- Calm under pressure.
- An ability to work flexibly, including some unsocial hours are integral to the role and maintaining appropriate links and access to the consultants.
The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply – we would love to hear from you regardless of your background.
Health Advocate employer: The London Clinic
Contact Detail:
The London Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Advocate
✨Tip Number 1
Familiarize yourself with the specific services offered by The London Clinic, especially those related to VIP and Health Concierge pathways. Understanding these services will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Network with current or former employees of The London Clinic on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Health Advocate role.
✨Tip Number 3
Prepare examples from your past experiences that showcase your ability to deliver five-star customer service and handle high-pressure situations. This will be crucial in demonstrating your fit for the role.
✨Tip Number 4
Stay updated on the latest trends in healthcare and patient advocacy. Being knowledgeable about current issues in the industry can set you apart as a candidate who is genuinely interested in the field.
We think you need these skills to ace Health Advocate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Health Advocate. Familiarize yourself with the key duties mentioned in the job description to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, particularly in a luxury or healthcare setting. Showcase your ability to provide personalized service and manage client relationships effectively.
Showcase Your Skills: Make sure to highlight your IT skills, especially your proficiency in MS Office products. Mention any critical-thinking abilities and examples of how you've handled pressure in past roles, as these are crucial for the position.
Personalize Your Application: Craft a cover letter that reflects your passion for patient care and your understanding of the importance of VIP services. Use specific examples to demonstrate your commitment to providing exceptional service and building long-term relationships.
How to prepare for a job interview at The London Clinic
✨Showcase Your Customer Service Experience
Highlight your experience in providing five-star luxury or world-class customer service. Be prepared to share specific examples of how you've gone above and beyond for clients in previous roles.
✨Demonstrate Your Communication Skills
As a Health Advocate, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you handle communication in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your critical-thinking skills and ability to navigate complex situations. Think of scenarios where you've had to solve problems or make decisions under pressure, and be ready to discuss your thought process.
✨Research The London Clinic
Familiarize yourself with The London Clinic's values, services, and patient care philosophy. Showing that you understand the organization's commitment to safeguarding and diverse workforce will demonstrate your genuine interest in the role.
