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- Tasks: Provide 3rd-line support and lead IT initiatives in a dynamic team.
- Company: Join a public sector organisation in Surrey focused on digital transformation.
- Benefits: Enjoy hybrid work options and the chance to work on cutting-edge technology.
- Why this job: Be part of a close-knit team making a real impact in local government.
- Qualifications: Experience in 3rd-line support with knowledge of Windows Server, Citrix, and Azure required.
- Other info: Opportunity to mentor colleagues and engage in exciting infrastructure projects.
The predicted salary is between 36000 - 60000 £ per year.
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ICT Infrastructure Support Officer, Surrey
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Client:
Salt
Location:
Surrey, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
d5d11385be62
Job Views:
4
Posted:
02.07.2025
Expiry Date:
16.08.2025
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Job Description:
Job Title: ICT Infrastructure Support Officer
Location: Surrey (Hybrid – 2 to 3 days on-site per week)
IR35 Status: Inside IR35
Salt’s Local Government team is working with a public sector organisation in Surrey that is undertaking a significant infrastructure and digital transformation programme. As part of this, they’re looking to bring in an experienced ICT Infrastructure Support Officer to provide high-quality 3rd-line support and play a key role in delivering several strategic IT initiatives.
This is a hands-on role for someone who is confident across infrastructure, cloud platforms, and cyber resilience. You’ll be embedded in a close-knit ICT & Digital Services team supporting more than 450 users across a modernising technology estate.
Key Responsibilities:
- Deliver 3rd-line technical support across Windows Server, Citrix, VMWare, and Microsoft 365 environments
- Support key infrastructure projects, including: Migration to Azure Cloud (including IaaS and SaaS components)EUC rollout of Windows 11 and Entra ID (Azure AD)Cybersecurity improvements and threat mitigation
- Maintain and update technical documentation including runbooks, SOPs, and network diagrams
- Monitor, troubleshoot, and resolve issues related to networking, backups, and cyber defences
- Contribute to disaster recovery planning, risk identification, and infrastructure documentation
- Lead mini-projects and support wider transformation initiatives across the ICT estate
- Occasionally provide cover for the ICT Service Desk and participate in an out-of-hours support rota
- Proven experience in a 3rd-line or senior infrastructure support role
- Strong knowledge of Windows Server, Citrix, VMWare, and Microsoft 365
- Familiarity with cloud infrastructure, particularly Azure, Azure AD/Entra ID, Intune, SharePoint, and Teams
- Understanding of cybersecurity fundamentals ( firewalls, VPNs, malware protection)
- Ability to produce and maintain high-quality technical documentation
- Confident communicator with a customer-first, collaborative approach
- Exposure to Local Government or wider public sector environments
- Familiarity with ITIL processes and service desk operations
- Experience coaching or mentoring technical colleagues
*Rates depend on experience and client requirements
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ICT Infrastructure Support Officer employer: Salt
Contact Detail:
Salt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Infrastructure Support Officer
✨Tip Number 1
Network with professionals in the public sector and ICT fields. Attend local meetups or online webinars related to infrastructure support, as this can help you make valuable connections that might lead to job opportunities.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure, Windows Server, and Citrix. Consider setting up a home lab to gain hands-on experience, which will not only boost your confidence but also impress potential employers.
✨Tip Number 3
Prepare for potential technical interviews by brushing up on common troubleshooting scenarios related to networking and cloud services. Practising these scenarios can help you articulate your problem-solving skills effectively during the interview.
✨Tip Number 4
Showcase your understanding of ITIL processes and service desk operations in conversations with recruiters. This knowledge is often crucial in public sector roles, and demonstrating it can set you apart from other candidates.
We think you need these skills to ace ICT Infrastructure Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ICT infrastructure support, particularly with Windows Server, Citrix, VMWare, and Microsoft 365. Use specific examples that demonstrate your skills in these areas.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your hands-on experience with cloud platforms and cybersecurity, and explain how you can contribute to the organisation's digital transformation programme.
Highlight Technical Skills: In your application, clearly list your technical skills related to Azure Cloud, Entra ID, and disaster recovery planning. Mention any relevant certifications or training that showcase your expertise in these areas.
Showcase Communication Skills: Since the role requires a confident communicator, include examples of how you've successfully collaborated with teams or provided customer support in previous roles. This will demonstrate your customer-first approach.
How to prepare for a job interview at Salt
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Citrix, VMWare, and Microsoft 365. Highlight specific projects where you provided 3rd-line support and how you tackled challenges in these environments.
✨Demonstrate Cloud Knowledge
Since the role involves migration to Azure Cloud, make sure to brush up on your knowledge of Azure services, IaaS, and SaaS components. Be ready to explain how you've used these technologies in past roles.
✨Emphasise Cybersecurity Awareness
Given the focus on cybersecurity improvements, be prepared to discuss your understanding of firewalls, VPNs, and malware protection. Share examples of how you've contributed to threat mitigation in previous positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past experiences where you had to troubleshoot networking issues or lead mini-projects, and be ready to walk the interviewer through your thought process.
