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- Tasks: Manage and grow customer accounts through relationship building and solution-based selling.
- Company: ARO is an award-winning IT Services company with 25 years of experience in technology solutions.
- Benefits: Enjoy perks like private medical insurance, birthday off, and a company pension scheme.
- Why this job: Join a fun, collaborative culture focused on employee wellbeing and professional growth.
- Qualifications: Sales experience, excellent communication skills, and proficiency in office software required.
- Other info: This is a hybrid role, requiring 3 days in the office and some travel.
The predicted salary is between 28800 - 42000 £ per year.
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Location: Ewloe (Hybrid – 3 days in the office)
Contract type: Permanent
About the role
ARO are an award-winning IT Services and Solutions company providing our customers with sustainable competitive advantages by wrapping world-class cloud technologies in first-class service.
We believe that all organisations can access the same IT, but not the same IT performance.
We are looking for an enthusiastic Account Manager to join our team. Working within the desk based Corporate Account Management team, this role will suit a sales professional who enjoys managing and growing a portfolio of customer accounts through proactive engagement, relationship building, and solution-based selling.
Operating 3 days a week from the office, this role sits in our Collaboration business unit, specialising in Unified communications, Contact Centre Solutions, Business Mobiles, Connectivity, Business Voice, IT Solutions, AV and Meeting Room Solutions.
As a Desk Based Account Manager you will build relationships with your key accounts, whilst driving customer satisfaction, retention, and revenue growth by promoting ARO’s suite of collaboration solutions.
You will also work with other teams on exploring new business opportunities, generating quotes and identifying renewals.
With offices spread across the UK, this role is Ewloe based with the expectation of travel to see customers or other offices or / suppliers as necessary.
Please note that this is a Hybrid role with onsite requirement 3 days a week. You must be able to commute to the office and have your own transport.
What you’ll do
- Manage a number of SME customer accounts who have mobile, hosted telephony and connectivity products and services with ARO.
- Upsell into your client base; retention of current clients whilst building client base via customer referrals.
- Develop a thorough understanding of ARO products and service offerings to better upsell and cross-sell to clients.
- Build and strengthen client relationships to achieve long-term partnerships.
- Maintain accurate client records, keeping track of any contract updates and renewals.
Requirements
What we are looking for?
- Sales experience, either in new business or account management
- Excellent verbal and written communication skills
- Excellent time-management and multitasking capabilities
- Excellent Sales & Negotiation skills. The ability to negotiate contract terms and pricing with confidence.
- Personable and articulate
- Proficiency with office software (Excel, Outlook, Teams, Word).
- Experience in the IT or Technology sector
- Experience of Microsoft Dynamics Sales
Who are we?
ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.
As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.
To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.
In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
Why Work for Aro?
At Aro we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make Aro a great place to work. Come join us!
We offer a wide range of benefits and incentives to our employees including:
- Company Pension Scheme and matching contributions
- Company Perks portal
- Private Medical insurance
- Life assurance
- Your Birthday off, on us!
- Health Club and Wellbeing Scheme
- Enhanced Maternity and Paternity pay
- Aro Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and E-learning
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
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Desk Based Account Manager employer: ARO
Contact Detail:
ARO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Based Account Manager
✨Tip Number 1
Familiarise yourself with ARO's product offerings, especially in Unified Communications and Contact Centre Solutions. Understanding these services will allow you to speak confidently about how they can benefit potential clients during your interactions.
✨Tip Number 2
Network with current employees or industry professionals who have experience in account management within the IT sector. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to demonstrate your sales and negotiation skills through role-play scenarios or mock interviews. This will help you articulate your strategies for upselling and retaining clients effectively, showcasing your fit for the role.
✨Tip Number 4
Highlight your proficiency with Microsoft Dynamics Sales and other office software during discussions. Being able to navigate these tools efficiently is crucial for managing client records and tracking contract updates.
We think you need these skills to ace Desk Based Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience, particularly in account management or the IT sector. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific ARO products or services that interest you and explain how your skills can contribute to their success.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this role, ensure your application is well-written and free of errors. Consider including examples of how you've successfully communicated with clients in the past.
Highlight Relationship Building: Emphasise your ability to build and maintain client relationships. Provide examples of how you've successfully managed accounts and driven customer satisfaction in previous roles.
How to prepare for a job interview at ARO
✨Know Your Products Inside Out
Make sure you have a thorough understanding of ARO's products and services. This will not only help you answer questions confidently but also demonstrate your enthusiasm for the role and your ability to upsell effectively.
✨Showcase Your Sales Skills
Prepare examples from your past experiences that highlight your sales achievements, particularly in account management or new business development. Be ready to discuss how you've successfully built relationships and retained clients.
✨Demonstrate Strong Communication
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might even want to prepare a brief pitch about how you would approach managing a client account.
✨Emphasise Team Collaboration
ARO values collaboration, so be prepared to discuss how you work with others to achieve common goals. Share examples of how you've collaborated with different teams to explore new business opportunities or resolve client issues.
