At a Glance
- Tasks: Support end users with IT issues, hardware/software troubleshooting, and system upgrades.
- Company: AVEVA is a global leader in industrial software, trusted by top companies worldwide.
- Benefits: Enjoy flexible benefits, 28 days annual leave, private medical insurance, and education assistance.
- Why this job: Gain hands-on IT experience in a supportive, inclusive environment while making a real impact.
- Qualifications: Basic IT knowledge, problem-solving skills, and a willingness to learn are essential.
- Other info: Hybrid working model with opportunities for remote work; commitment to diversity and inclusion.
Join to apply for the IT End User Services Apprentice role at AVEVA
Join to apply for the IT End User Services Apprentice role at AVEVA
AVEVA is creating software trusted by over 90% of leading industrial companies.
We are looking for a motivated and detail-oriented IT Apprentice to join our team. IT Apprentice will support the End User Services team by assisting in the areas from end user services, desktop support and customer support.
This role provides an opportunity to gain hands on experience and foundational skills within IT services like Hardware and Software Troubleshooting, Desktop support, offering valuable exposure to real-world IT environments.
The role
- Assist with hardware and software installation, configuration, and troubleshooting.
- Onboarding and Offboarding of employees from IT Support standpoint.
- Support end-users with IT-related issues, both onsite and remotely.
- Help maintain IT documentation and asset inventory.
- Participate in system upgrades, testing, and deployment.
- Basic network troubleshooting.
- Audio Visuals: Supporting MS Teams based meeting and conference rooms.
- Research and suggest improvements in IT processes.
Required Skills
- Basic understanding of computer systems, mobile devices, and networking.
- Familiarity with Windows and/or Mac OS environments.
- Strong problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt in a fast-paced environment.
UK Benefits include:
Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.
It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
Find out more: aveva.com/en/about/careers/benefits/
Hybrid working
By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.
Hiring process
Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
Find out more: aveva.com/en/about/careers/hiring-process
About AVEVA
AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.
We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/
Find out more: aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Seniority level
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Seniority level
Internship
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Software Development
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IT End User Services Apprentice employer: AVEVA
Contact Detail:
AVEVA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT End User Services Apprentice
✨Tip Number 1
Familiarise yourself with AVEVA's products and services. Understanding the software solutions they provide will not only help you in interviews but also show your genuine interest in the company and its mission.
✨Tip Number 2
Brush up on your technical skills, especially in hardware and software troubleshooting. Consider doing some hands-on practice or online courses to boost your confidence and demonstrate your commitment to learning.
✨Tip Number 3
Network with current or former employees of AVEVA through platforms like LinkedIn. They can provide valuable insights into the company culture and the specific skills that are highly valued in the IT End User Services team.
✨Tip Number 4
Prepare for potential interview questions by practising common scenarios related to customer support and problem-solving. Being able to articulate how you would handle specific IT issues will set you apart from other candidates.
We think you need these skills to ace IT End User Services Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the IT End User Services Apprentice role. Emphasise any experience you have with hardware and software troubleshooting, desktop support, and customer service.
Craft a Compelling Cover Letter: In your cover letter, express your motivation for applying to AVEVA and how the apprenticeship aligns with your career goals. Mention specific skills from the job description, such as problem-solving and communication skills, and provide examples of how you've demonstrated these in the past.
Show Enthusiasm for Learning: Since this is an apprenticeship, it's important to convey your willingness to learn and adapt. Highlight any previous experiences where you quickly picked up new skills or technologies, and express your excitement about gaining hands-on experience in IT services.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Look for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial in IT roles.
How to prepare for a job interview at AVEVA
✨Research AVEVA
Before your interview, take some time to learn about AVEVA and its role in the industrial software sector. Understanding their products and values will help you align your answers with what they are looking for in a candidate.
✨Showcase Your Technical Skills
Be prepared to discuss your understanding of computer systems, mobile devices, and networking. Highlight any relevant experience you have with hardware and software troubleshooting, as this is crucial for the IT End User Services Apprentice role.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to provide examples of how you've tackled IT-related issues in the past. This could include specific scenarios where you successfully resolved a problem, showcasing your analytical and communication skills.
✨Ask Insightful Questions
Prepare thoughtful questions to ask your interviewers about the team dynamics, training opportunities, and the company's approach to IT services. This shows your genuine interest in the role and helps you assess if it's the right fit for you.