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- Tasks: Manage street works compliance and build relationships with Highway authorities.
- Company: Join Affinity Water, the UK's largest water-only supplier, serving millions.
- Benefits: Enjoy a competitive salary, hybrid work options, and generous leave.
- Why this job: Be part of a team that ensures high standards in public service and compliance.
- Qualifications: Project management skills and NRSWA qualifications are essential.
- Other info: Opportunity for career growth and participation in bonus schemes.
The predicted salary is between 34000 - 51000 £ per year.
Affinity Water is the UK\’s largest water-only supplier, providing sustainable, high-quality water to 3.85 million customers across the Southeast of England, including parts of Bedfordshire, Buckinghamshire, Berkshire, Essex, Hertfordshire, Surrey, Kent, and North London boroughs.
We have an opportunity for a Street Works Manager to ensure that Affinity Water and our contractor supply chain perform at a consistently high standard, maintaining our leadership in Street Works compliance with regulatory and legislative obligations.
The Role
You will develop close working relationships with all Highway authorities, ensuring the company and its contractors adhere to all Street Works legislation.
• Provide the first escalation point of contact for Highway Authorities, especially regarding poor performance and process failures.
• Act as the company\’s representative in agreeing levels of consequential damage repairs with Highway authorities and internal contractors.
• Review data related to NRSWA S81, S58, CAT A, B & C, reinstatement quality defects, and reinstatement coring programmes.
• Manage your own time, emotions, and relationships with staff, customers, Highway authorities, and internal contractors.
• Work independently and as part of a small team.
• Monitor company and contractor performance against streetworks legislation and take appropriate actions to ensure outcomes and targets are met.
• Analyze data from various internal and external sources, considering external influences like legislation, regulation, and the company\’s reputation.
What you need
- Project management skills, especially for business improvement projects.
- The ability to motivate and coach contractors, internal staff, field staff, and reinstatement administration staff to achieve high-quality performance, providing timely feedback and ensuring a positive customer experience regarding Highway Authority concerns or complaints.
- Compliance with all regulatory requirements, legal obligations, and operational procedures, with the ability to implement processes and provide feedback for improvements.
- A comprehensive understanding of all Street Works legislation and the ability to coach teams working in the public highway to ensure compliance.
- Knowledge of reinstatement processes, materials, and techniques.
- Qualified at Supervisory level under the NRSWA Streetworks Qualifications Register.
- Willingness to travel across the company\’s area daily and at short notice.
- A full UK/clean driving license.
Benefits
- Salary £40,000 – £45,000 (dependent on competency)
- Hours: Monday to Thursday (08:00 – 16:00), Friday (08:00 – 15:30)
- Car allowance or company car
- Hybrid working opportunities
- Entry into the annual bonus scheme
- Starting from 26 days of annual leave, increasing with service
- Double match pension scheme (company contribution capped at 12%)
- Enhanced maternity, adoption, and shared parental leave
- Supportive policies for carers and menopause
- Access to wellbeing resources for physical and mental health
- Discounts on medical and dental insurance, retail outlets
- Volunteer days
- Life assurance
- Potential participation in operational standby duties
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Street Works Manager Customer Delivery · Hatfield · employer: Affinity Water
Contact Detail:
Affinity Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Street Works Manager Customer Delivery · Hatfield ·
✨Tip Number 1
Familiarise yourself with the latest Street Works legislation and compliance requirements. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and understanding of the industry.
✨Tip Number 2
Network with professionals in the water supply and street works sectors. Attend relevant industry events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed projects or teams in the past. Highlight your ability to motivate staff and contractors, as this is crucial for the Street Works Manager role.
✨Tip Number 4
Research Affinity Water's recent projects and initiatives. Being knowledgeable about their operations and challenges will allow you to tailor your conversation during interviews and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Street Works Manager Customer Delivery · Hatfield ·
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Street Works Manager position. Tailor your application to highlight how your skills and experiences align with what Affinity Water is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise your project management skills and any experience you have with street works legislation. Provide specific examples of how you've motivated teams or improved processes in previous roles.
Showcase Compliance Knowledge: Demonstrate your understanding of regulatory requirements and operational procedures related to street works. Mention any relevant qualifications, such as your NRSWA certification, to strengthen your application.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also conveys your enthusiasm for the role. Address how you can contribute to maintaining high standards at Affinity Water and improve customer experiences.
How to prepare for a job interview at Affinity Water
✨Know Your Legislation
Familiarise yourself with the Street Works legislation and regulations relevant to the role. Be prepared to discuss how you have ensured compliance in previous positions, as this will demonstrate your understanding and capability in managing legal obligations.
✨Showcase Project Management Skills
Highlight your project management experience, especially in business improvement projects. Be ready to provide examples of how you've successfully managed teams and processes to achieve high-quality outcomes.
✨Demonstrate Relationship Building
Emphasise your ability to build strong relationships with Highway authorities and contractors. Share specific instances where you've effectively resolved issues or improved performance through collaboration and communication.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that may assess your problem-solving skills and decision-making abilities. Think about past experiences where you had to manage poor performance or process failures and how you addressed them.
